Dying Light 2 Doesn't Open

[hushed cave]

My Dying Light doesn't want to open i already repair the game and i don't have any mods installed and I already did everything within my reach

[gusty apex]

Please contact :support: with your dxdiag and save files attached

[astral plume]

Please contact Techland support for assistance: https://support.techland.pl/

[hushed cave]

where is it this files?

[crude swan]

pls help @gusty apex

[vernal talon]

help me too

[gusty apex]

save file location:
<Steam folder>/userdata/<user id>/534380/remote/out/

how to get dxdiag:
https://www.intel.com/content/www/us/en/support/articles/000022556/graphics.html

[vernal talon]

Should I forward the files to you?

[gusty apex]

No please attach them to the support ticket

[hushed cave]

i'm going to wait for the support

nope

i guess

let me help you

where you're steam is located?

disc c

?

ok

just a sec

C:\Program Files (x86)\Steam\userdata\user id\534380\remote\out\save

just do this

yeap

you need the save

not the .exe

yes

probaly yes

and no

[umbral sail]

Hey, we're currently investigating this issue, if the game crashes for you please list your PC specs here, most importantly your GPU

[hushed cave]

Ryzen 5-3600, RX 570 4 GB, 16 GB RAM THE IS INSTALLED AT MY SSD

[crude swan]

Okay I really don't know, it's weird that it doesn't open

[wise sail]

There is a possibility that i can lose my save?

🥹

[umbral sail]

@wise sail can you open your dms

or dm me

[wise sail]

One moment

@umbral sailIm serching how to open it

[umbral sail]

i think u can just dm me

if not then go to settings -> privacyu

privacy*

[wise sail]

Now?

[craggy pollen]

got the same issue. gpu: RX 480 , CPU: i7-4770K

[hushed cave]

did you guys find something?

how to fix ?

i already searched for multiple ways

tried everything but no sucess

[cosmic horizon]

Support sent me a rd3d11_x64_rwdi.dll file and it worked.

[heady badger]

how did u fix it

can u pls tell us

[sweet shard]

contacted support and they fixed that