high jacinth
Hi,
Today I was paired up with a few opponents who did not make a first move, so the games were aborted. Now, I see a message on my home screen that I've been timed out, presumably for aborting too many games. The aborts were not my intention though but due to my opponents not playing. I feel this time out is therefore unreasonable.
How can I resolve this? There is no option through the app to appeal.
Thanks!
static pelican
it's most likely a connection issue on your end
you are waiting for your opponent to move but they have already moved and it hasn't registered to your client, which means it's your turn and you are losing time
high jacinth
Thanks for the response. I don't think this is it though, my wifi is fast and stable as far as I can tell. No issues with other apps or webpages.
static pelican
try playing from the browser in mobile instead of the app
high jacinth
Thanks. Will try this when the timeout expires. Any way to get the timeout cleared aside from waiting?
signal dove
Nope, need to wait. It's fully automated
high jacinth
Thanks. Any other suggestions if it happens again?
signal dove
Well, icp gave the current option - use the mobile browser. The new app is being worked on, so the future option is hopefully "use the new app"
high jacinth
Just following up on this. I had the same problem again despite playing in a mobile browser. I'm 100% sure it isn't my connection. This is either a bug or poor design on how the automated timeouts happen.
barren parrot
Does it happen systematically?
high jacinth
I'm not sure. Just occasionally I get paired with someone who either never plays a first move or their clock runs out during the game, but I get a time out for it even though the issue was on their end.