#update lost my save

1 messages · Page 1 of 1 (latest)

muted gate
#

iPad 9th gen
IOS 18.6.2
Apple arcade user
version 1.00.39

i was experiencing a lot of bugs and then an update was released so i updated the app, but when i did all my progress had reset to halfway through the tutorial. i was only on level 11 with more than one star on a few levels, so i know its not a lot of content i have to redo but its really annoying.

the first 2 pics are what i saw when i first updated. furniture i bought was still there but purchasable. had some progress top left corner.
last pic is after i refreshed the app. automatically put me in a level but went back to normal but still at 5 levels and a couple stars short of where i should be.

IMG_1544.png IMG_1545.png IMG_1546.png
magic oasis
#

Hey @muted gate ! So sorry you had to experience this.

That is a known issue in 1.00.39 that we fixed in the upcoming 1.00.40. We're building a code redemption system to make it up to affected players which will come in a later version. We talk about the issue here:
#🍎-pp2plus-apple-arcade message