please, help me 😭 | Monstronauts | Page 1

leaden condor Aug 11, 2024, 3:11 PM

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I want my reward for following them, but I can't claim it.

south shuttle Aug 11, 2024, 3:12 PM

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Hi @leaden condor em_hello To claim these free gems, simply tap them and go back to the game.

leaden condor Aug 11, 2024, 3:13 PM

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I did, but I still don't have it.

south shuttle Aug 11, 2024, 3:14 PM

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Could you record a video of the bug so we can investigate it further? Thank you!

leaden condor Aug 11, 2024, 3:20 PM

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sorry for the quality. my phone is a horror.
(and sorry for the english, i don't speak it).

south shuttle Aug 11, 2024, 3:22 PM

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Oh it looks like the game restarts when you try and go back to it after opening the page

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Could you send me your player ID so I can add the gems to your account? Thank you!

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Oh never mind, it's in the video you attached

leaden condor Aug 11, 2024, 3:27 PM

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THANK YOU VERY MUCH ☹️
(I also followed you on instagram and facebook, should I attach screenshots? )

south shuttle Aug 11, 2024, 3:28 PM

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Oh no need, I'll work on this on my end and I'll let you know as soon as possible

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thank you!

leaden condor Aug 11, 2024, 3:29 PM

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em_love

south shuttle Aug 12, 2024, 4:22 AM

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Hi @leaden condor I have added 30 gems to your account and you may now check this on your end. Please let me know if I missed anything, thank you!

leaden condor Aug 12, 2024, 10:55 PM

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THANKS ♥️

#please, help me 😭