❓┃support-questions

[tame pulsar]

solo/duo x2 monthly is down again

[tribal garnet]

Contacting server owner right now.. but its something wrong with the server provider right now i’m really sorry about this guys.. hopefully no rollback

#📢┃announcements message

[sick pasture]

any admin plz

[tribal garnet]

What is the problem?

[sick pasture]

eu solo x2 way not working

[tribal garnet]

Check the announcement i posted over your message

[sick pasture]

Sorry I didn't notice

[tribal garnet]

Its all good!

[sick pasture]

I'm afraid I'll lose the farm I've accumulated.

[tribal garnet]

Most likely.. sorry about that the server provider is having a hard time for those 4 servers today, i think its 2nd or 3rd time it crashed 😄

[jade bay]

3rd

[sick pasture]

No, this isn't the second time, but it was good that I got away from someone who was planning to raid me at the perfect time.

[jade bay]

its up again

[spiral smelt]

We are really sorry about the problem from our end and will be fixed ASAP!

[jade bay]

lets see the rollback

like a 15 mins rollback

[spiral smelt]

that is good

15 minutes is workable we hope

really sorry for the inconvience if any further problems persist you can let us know

[sick pasture]

Question: Why are there fewer Farms in Solo Servers like Sulfur, Stone, and Metal?

I've been on the server for 3 days and haven't been able to collect 1 metal box Is this normal in x2?

[bold lynx]

<@&513265319096221697> is there any way to see the map for the Vanilla Trio #6 server that will wipe in under an hour?

[sick pasture]

Sulfur is good so that there are not many raids.

[hoary glen]

https://discord.com/channels/277748656420028426/1503815296694358076
its here. next time please do not ping admins

[sick pasture]

I log in to the server

is on

[bold lynx]

@hoary glen why can't I see that channel by default? I only see modded server channels for maps

[hoary glen]

you should see this - if not, make sure to activate all channels

[hoary glen]

right click on channels and roles on top

[bold lynx]

I don't see that. sec

[desert urchin]

hi guysss

[fossil ibex]

ive been on all day its 3rd one i can confirm

just saw the announcement cooler was broken guys they moving server to a diffrent machine

[sick pasture]

eu solo x2 waip

?

[hoary glen]

server is restarting

[cyan gale]

waited 2 weeks close enough and still no reply? how slow is the team

[dire haven]

Our team is working as fast as possible. Because there are only a few people with the authority to lift bans, the process may seem slow to you. Since only a limited number of individuals have this specific authorization, it can take some time. additionally, new tickets are processed through a queue system, so they are placed at the end of the line. I kindly ask for your patience during this process.

[gleaming dagger]

hey can anyone fix some of the lag on solo/duo 2x number 2

[patent forge]

Is it possible to sell a base for real money?

[patent forge]

wait for technik admin/fix ur internet

[gray heart]

No, please dont do this.

[patent forge]

if i sell my base for real money i will be baned?

[gray heart]

Its just a bad idea. FP doesnt support it ans technically their ToS prohibits selling virtual goods for real world value.

Scams, chargebacks, etc exist and leave you vulnerable. It'll just open up issues on your end.

[sick pasture]

next waip?

[neat dome]

I cant spam it. It`s already verified. I even can take revard on some modded servers. But not on all of servers. For example i cant reach revards on bestrust solo/duo/trio 2x #7. But i can take it in another server. Already restarted game and pc for 3 days and used instructions and comands like /auth and /link

[crimson frost]

Hello mister leggo me and my friend got banned for suspisious profile can we get unbanned if needed we can come for check we dont have cheats or anything

[silk plume]

That might just be a bug. You can make a bug report to see if they can help you. I've never heard that before

[gray heart]

Hey! Sorry to hear that man 🙁

Please make a ban appeal ticket here: #❓┃submit-a-ticket

Unfortunately i cannot assist you guys since i do not handle ban appeals 🙁 you will need to wait for someone to review your case!

[crimson frost]

ok

[timber mist]

Where can I buy VIP and where can I find the skinbox and those things that cost 2 euros?

<@&513265319096221697>

[pliant horizon]

you can buy it from the store here and you can see the price too
https://store.bestrustservers.com/

[timber mist]

But there's no kit for 2 euros or any VIP package for 1 euro.

[tribal garnet]

The kit that costs under 1 euro is the deposit kit from Rustmagic

[timber mist]

And how do I do that?

[tribal garnet]

read in the top what it says

but its a kit you only get for 1 day

[timber mist]

ah okkk thx bro

[modest temple]

how do i claim the masterofonr1 after following him with my instagram

[olive summit]

claim what exactly?

[gray heart]

Its the food kit

You just need to verify your Instagram i believe and use /auth in game

[pliant horizon]

open your insta when playing the game and Follow the.masterone1 then verify from here https://link.bestrustservers.com/profile?discord_sync=success_tag_only

[pliant horizon]

open it from your pc browser

[modest temple]

i did Follow The Master and everything u sugested but it wont verify

[pallid geyser]

you have to click this insta gram link in https://link.bestrustservers.com/profile?discord_sync=success_tag_only then onve you follow click verify and do /auth in game

[latent trellis]

how to switch from dms back to global chat 🙂

[pliant horizon]

use TAP

[modest temple]

i am trying but it says sync failed

[pallid geyser]

may i ask are you doing it from your phone or pc

[latent trellis]

https://tenor.com/view/goat-gif-5393564689460670681

[pliant horizon]

gave it some time plz and it will work

[latent trellis]

THE GOAT

[modest temple]

ok

[modest temple]

pc

[modest temple]

this is what i get Sync Failed! It seems you are not following the account yet.

[pallid geyser]

im following i was asking because i had the problem myself yesterday due to trying to do the process on my phone but i went to my computer and refreshed everything n did it that way and it worked so i was just asking sorry

[modest temple]

all good i appreciate any attempt at helping

it finally worked

thanks for u guys time

[pallid geyser]

im glad you were able to get it to work enjoy the masters food!!

[mossy ridge]

Please tell me if I can get a refund for a kit I accidentally bought for a different server.

[wheat maple]

Make a ticket in #❓┃submit-a-ticket and we can help you there more.

[fresh cloak]

if i start a wipe on a duo server, get raided so to start from scratch and my duo deletes rust and is not getting back on, can i go back on teh same server with a different duo? baring in mind my other one will not be getting back on

[random quartz]

As long as your original duo is no longer playing and will not return to the server, you may continue with a new duo partner. Please make sure it does not become a trio at any point.

[fresh cloak]

ok thats good thank you, nah he wil not be getting back on rust at all he has deleted it. no trios here

[limber citrus]

good for him this game breaks mental health lol

[fresh cloak]

and then he goes and plays the isle and fifa... idk whats worse

[random quartz]

YEA haha fifa is toxic to

[limber citrus]

i think fifa is a bit better

[craggy plume]

any admins around to help with a player esping on a brand new account with only a few hours played

[cursive cloud]

Hello, please make a player report on #❓┃submit-a-ticket

[craggy plume]

i did

[mental otter]

If So then I’m sorry We are taking a Little Bit we have been getting a Lot of tickets recently.

[frail hawk]

can someone help me check my kick/ban ive waited so long

[mental otter]

Sorry if we are taking a while but we will Get Back to you.

[frail hawk]

after how long bro like

[mental otter]

Yeah So We have been getting a lot of tickets and In the Order we Handle them And Servility Might be a little.

[silk hill]

its been a month!!!! please check my ticket already

[mental otter]

Alrighty Yeah Just Don’t Spam To Many Tickets and i will take notes.

[silk hill]

havent sent a ticket since 4/20

[frail hawk]

bro no one is spamming ticket i only did one ticket are u slow?

[frail hawk]

then do a better job ez? like stop banning people that are new and maybe ban when u fzkcing have time to check ticket

[silk hill]

literally an AI bot that bans people meanwhile my entire team still gets to play lmfao makes 0 sense. im convinced there isnt a person who actually looks at tickets. cause if they did our bans would more likely have been fixed in 2 seconds lol

[frail hawk]

thats what im saying also like they ban for no stupid reasons, sus account?! like. bro and im sure 99% there is no one checking them tickets if there is, they need to get fired i swear lmao.
plus the thing is they just say this everytime " we are doing our best" well clearly fzncking not

[silk hill]

i was banned for "breaking the rules" lmfaooo what rule did i break we were literally standing still in our base afk LMFAO

[mental otter]

Wasent Me i just got this job but we understand the misunderstandings but there are many tickets we have to go threw

[silk hill]

maybe and hear me out on this one.... you probably have so many tickets because your AI bot that bans people is terrible. just a thought.

[mental otter]

Yeah I Get it and it is Being Worked On but i do Support Questions I can Guide You But i can not answer your tickets or do anything with the Bots yet and i understand the frustration but all the feedback is taken in account and we will solve these problems.

[livid marsh]

[silk hill]

copy that see u in another month when its still not solved

[mental otter]

I mean ig bro It’s not like I made the bot.

[main jacinth]

if i do a ticket for my ban, where they will reply me ? email?

[pallid geyser]

right here on discord

[main jacinth]

they gna tag me or somthing?

bcs i do one before 5 days ago and still nothing

[random quartz]

You will get massage back on Discord

[chrome path]

for the solo event, What is considered biggest base? Like my wide gaps are apart of my base would that be included?

[severe mason]

what ever ppl vote as the biggest base

[chrome path]

ok so the overall size is what matters, cus some kid in chat saying is externals dont count only main tc does

i keep telling him that external that make wide gaps are apart of the base, so he was wrong correct?

[severe mason]

Everything counts

[small cedar]

U remember mine base were i got banned because of size 😆 1 mil industrial pipes its not ok 😆 😆

[spiral smelt]

Making the server lagggggggg 😭😭

[languid path]

🤣

[candid rock]

check ticket

[vital plaza]

Hello the ticket will be answered as soon as possible but in the mean time please be patient.

[candid rock]

been waiting almost a month

[vital plaza]

Wich gategory

[candid rock]

ban appeal

[vital plaza]

Are you sure its still open

[candid rock]

yes

oh no my ticket got closed with no response

[vital plaza]

It probaply denied or something like that and after that closez

[candid rock]

lame asf

[vital plaza]

You need to chill and make another ticket and be patient and chek if its being closed.

[small cedar]

Base been 1.8 mil upkeep on 2x server

[spiral smelt]

is that 1.8 mill?

[vital plaza]

Mil of what?

[small cedar]

Metal and we didn't had flowers on that time 😆 we sell everything aks rockets for metal frags 😆

[vital plaza]

Okay

[unique bobcat]

How can i become a chat mod i need to be 16 i need to have 1k hours play time at least i dont know

I have 495 hours

[vital plaza]

Hello if you want to be chat mod you need to first make staff application at #❓┃submit-a-ticket then do work as trial mod then when you get full moderator you get chat mod.

[spiral smelt]

Check the requirements and see if you have enough hours if you do you can submit a ticket

[mortal wraith]

Guys will i get unbanned for suspicious account im waiting for reply almost 2 months

[umbral meadow]

Hey janoviic, please wait till the admins reply to you in the ticket wether you're getting unbanned or not 🙂

we appreciate your patience

[hollow beacon]

GUYS it been more then 3days and on one has seen my ticket or resbonded

<@&464827801644695552>

[rare citrus]

hey bud try not to ping staff. lemme see what i can do

[desert urchin]

what ticket did you open

[hollow beacon]

ban

[hollow beacon]

its been 3 days bro what do i do ?

[desert urchin]

ok so wait becuase ban appel takes a lot of time because our small ban appel team so pls sit tight and the admins will do it

typeing in chat is uselees becuase ban appel tickets from oldest to newest

[rare citrus]

not really useless to ask as status of a ticket. but we get a lot of ban appeals being fresh accounts get banned as well and so on. tickets are answered in the order they are received. so oldest to newest. just be patient and i’m sure they’ll get to it when they can.

[dawn moon]

need a duo asap on 2x

[rare citrus]

https://discord.com/channels/277748656420028426/1326921774302232677

[fossil ibex]

is there something happend to 2x duo monthly? node spawns become so rare even though im living in a very rural area

other players in the server also experience this

[rare citrus]

hey bud i don’t think anything has happened to the 2x duo monthly. i do know they are very high popped most of the time so being able to get nodes before others become a rare thing unfortunately.

[fossil ibex]

83 people on atm

[rare citrus]

could be just spawn rates also depending on the area.

[fossil ibex]

snow mounation corners

well it is what it is

[rare citrus]

yea man sorry there isn’t much i can do to help with that. i’d just suggest roaming and farming else where until that area respawns more

[wispy plover]

Wait for 1 month, still not respond on unban

[pliant horizon]

Unban appeals take time to review . Please be patient.

[severe mason]

😂😂😂

Dat base tho man was some thing special

[fickle finch]

quick question, i have submited a ticket 4 days ago and still didn't get any answer, anyone know how long it takes?

[mental otter]

Yeah Thanks for your Patience we have been getting a lot of tickets and others are also having this problem but we will get to you all soon.

[fickle finch]

ok, thank you because i got ban and i didn't do anything wrong i just want to know why

[mental otter]

Yeah Don’t Worry and if Anything don’t Hesitate to ask a Question here or Dm me.

[fickle finch]

ok thank you

[mental otter]

Yeah I got you man.

[winter frost]

Hi, I need help with a GLOBAL BAN on all Bestrust servers.
I submitted a ban appeal ticket over 10 days ago but haven't received any response.
My Steam64 ID: 76561199345663361
I am a solo player with no prior bans or rule violations, and I believe this is a false ban. I have never used cheats or broken any server rules.
Could any staff member help me review my appeal? I just want to resolve this and play on the servers again.
Thanks a lot.

[glacial lark]

Hello, We have a small Team of Admins, all Tickets are in a Queue. please be patient

[winter frost]

Hi, thank you for your reply! I just completed the full ban appeal process through the bot, and I understand the tickets are in a queue. I will be patient and wait for your review. My Steam64 ID is 76561199345663361.

[unique bobcat]

So trial moderator is the worst?

[mental otter]

Well not the Worst we are just new.

Some of use come with experience some not.

[mint magnet]

Thank you for understanding we will try and get that handled ASAP 🙂

[short sequoia]

hey i have a ticket open about a content creator role but somthing aint right

[mint magnet]

Hello what is not right about it ?

[short sequoia]

i got told by the master to make a staff app ticket so i did but then it got closed and the guy that closed it said to reopen one again so i did but now im not getting no answers from anyone and its just confusing 😂

[gray heart]

sorry for laughing, but seems like a mistake haha.

We'll get your sorted 🙂 if you opened one it'll get reviewed soon as possible ❤️

[short sequoia]

i tried opening a ticket but
it says i already have one open

[wet fern]

On the monthly duo server, the ore farming nodes are not respawning !!!!!!!

[gray heart]

Hey thanks for letting us know! We had a ticket about this and brought it up to the owener 🙂

[mint magnet]

How long ago did you put in the ticket ?

[short sequoia]

about 25 mins ago

[mint magnet]

Ah okay yeah sometimes they make take up to 24 hours so just standby please 🙂

[short sequoia]

ok good to know thx alot 😄

[mint magnet]

Of course 🙂

[neat dome]

Damage from battering ram is offed on the servers?

[gray heart]

Nope! Works fine, I did a raid with one a couple days ago 🙂

[neat dome]

i just hit metal wall for 2 fool endurance and deal no damage

[gray heart]

It only works on stone 😭

[neat dome]

ok

my bad

[pallid geyser]

It’s all good happens to the best of us use a balisstic bow with hammer head rounds for the sheet metal doors it’s FUNNN

[gray heart]

On the unofficial wiki

[gray heart]

Ohhh is it any good? Never tried it

[pallid geyser]

Brooo 😭😭 actually OP

[gray heart]

Hmmmm okay okay

[pallid geyser]

Especially for the first 2-3 doors if u have the right angle ooooffff makes it nice

If you wanna snowball w me in a lil we can do it tg 😎😭

[gray heart]

[slow basalt]

How do i get access to the master food kit?

I just started following Master on instagram but i don't know what to do now

[snow beacon]

hiii i just want to know if someone knows what time r admins answering ban appeals? mine is 15 days ago and still no answer

[mental otter]

Yeah thanks for your patients they are in order and We don’t have a Large Admin team but we will get to you.

[mental otter]

Hmm Maybe try Authorizing or Syncing your account.

[snow beacon]

yeah but.... u don't know the ban appeals that they r answering since when r written?

[slow basalt]

I got it to work

[mental otter]

Correct i Do not but we do know how the tickets are in Order and We have been Getting many Tickets and they are also based on the Problem and We try not to prioritize tickets over others so its just a waiting game.

[mental otter]

Perfect! Enjoy your wipe.

[snow beacon]

ok then.... its a same cause i want to play bestrust 🙂

[mental otter]

Glad i can Help don’t hesitate to ask any more questions or dm me!

[cold latch]

How long does the ban appeal take to respond to tickets normally?

[silk plume]

There isnt a specific time its just oldest to newest. You'd have to be patient

[mental otter]

Yep What ace said.

[pliant horizon]

There is no specific timeframe for this type of ticket, and we cannot provide a definitive estimate; however, we can assure you that the team is doing their absolute best.

[cold latch]

yeah my friend have one ticket opened since 1st of february and still nothing

[pliant horizon]

as we said there is no timeframe unfortunately

I hope your friend will try to be patient

[cold latch]

yeah its hard to be at this point

and when they respond to us, they just ignore what we say. we have a problem since september last year and still not resolved

[limber citrus]

bruh solo duo #7 crashed?

nvm working now

[mental otter]

Alrighty Please ask more questions if anything.

[limber citrus]

xD

[pliant horizon]

I know waiting isn't ideal, but it’s the only way forward right now. The team is giving it their all despite the heavy workload. Thank you for your continued patience

[crimson saffron]

@summer radish

[mental otter]

anything i can help with?

[cloud obsidian]

Can someone tell me how much longer i will have to wait for someone to answer my ticket??? it is been almost 2 monhts and nothing happend not even a single aswner nice 😄

[mental otter]

Yeah Sorry If u can’t get in it Make a New ticket and Thank you for your patients as we try to get to your ticket

[cloud obsidian]

and i will have to wait again 2 months what is this ??

[copper grove]

How can I buy VIP status, and is it possible to do so using a PaysafeCard?

[mental otter]

Yes.

[pliant horizon]

hello
visit our shop here https://store.bestrustservers.com/

[mental otter]

Go to our webiste and you should be able to.

[chilly coyote]

will someone check my ban appeal ticket already? is been almost 5 days , and other people here waiting for months and not even 1 single answer and all you guys tell us is that there s many tickets and be patient that s all we hear but we got limits too, especially when legit people get banned by that fxking bot

[glacial lark]

They are in a queue, i cant help you.

[chilly coyote]

in a queue? so im supposed to wait for months just to solve my 2 minute ticket? which i wouldn t have to do it if yall would do your job so legit people don t get banned so easily

[finite hedge]

Ban appeal requests are reviewed in order, and nearly a hundred ban appeals are created every day. Since the number of staff members handling them is limited, responses to ban appeals can take a long time.

One of the reasons for this is that tickets are not simply read and approved — sufficient evidence and valid reasoning are required for an appeal to be accepted. In some cases, reviewing even a single ticket can take hours.

[chilly coyote]

admins be sleeping on this server ong

that s your problem not ours, we, as your players, we should get good support from yall, we don t need and we don t want to know your problems that ur team is small and all that stuff, it s literally normal to recieve good support when having a problem which we don t get

it s literally your problem that you guys made so many servers and can t handle them beacuse you don t have big team

[mental otter]

Not Much we can do as Trial Mods

[chilly coyote]

what about calling here an admin or a higher up

[glacial lark]

[chilly coyote]

literally all they do is give us horrible support and give u fxking same lines to say and you guys sound like robots everyone talking the same everyone saying the exact same thing over and over again, and we wait for fxking months and still no answer to a ticket

[glacial lark]

just a game

[finite hedge]

Just so you know, even admins cannot review ban appeals here. Only people with higher authority can handle them. Since the authority to remove bans is a very important permission, it cannot be given to everyone. Only people who have proven themselves can receive that role.

[glacial lark]

grown ass man

[chilly coyote]

yeah just a game but when i want to play it , i want to fxking play it not to wait for a stupid ticket

this guy cabrio, is the only one who sounds different literally he sounds like a human

the rest be saying the same sht over and over again

[mental otter]

i mean ig 😭

[chilly coyote]

yeah literally these mods be talking like AI

[mental otter]

We have to be professional.

[chilly coyote]

i just wanna play the fxking server man

[finite hedge]

I’m sorry, but neither you writing here nor us messaging the admins will change anything. Unfortunately, there is no other option besides waiting.

[chilly coyote]

i don t want to wait months just so i can play it

[finite hedge]

Can you say why you banned?

[chilly coyote]

suspicious account xd i was just defeinding a raid and randomly got banned

and it s kinda crazy to me that everyday so many people be complaining here that they get banned by this bot for suspicious account, and poeple that are waiting even for months and still no answer to the tickets , and yall still aren t doing anything about this situation.

[mental otter]

I agree But we just don’t have the power or jurisdiction.

[chilly coyote]

like it s not just me or a few people, so many people are having this exact same problem, so it s a whole situation here and no one does anything about it

even made a ticket for someone who was teaming , i don t even think the person who took the ticket even looked at the whole clip and said that there is no evidence of teaming, and there clearly was, like you literally have to be stupid to say that s not teaming xd

more than horrible support in this community

[finite hedge]

The reasons suspicious accounts get banned include things such as having bans from other servers/games, having an unusually high KDA compared to their playtime, having a private profile, BattleMetrics-related values, and many other factors that I can’t fully list. Taking all of this into account, the system may classify the account under the ‘Suspicious’ category.

[mental otter]

I understand your Frustration but can you please not continue your outburst in Support questions if we can not Give h what u need @chilly coyote

[chilly coyote]

played for more than 1000 hours on my friends rust account, and last week rust had a 50% discount so i bought it on my own account and after exactly 7 hours i got banned

[finite hedge]

In cases such as teaming or cheating, where players submit reports, admins directly join the game and observe the players before making a decision based on what they see

[chilly coyote]

i made the ticket 1 day later so the admin who took the ticket didn t join the player to observe beacuse he said that he saw no evidence of cheating and also the player isn t online so yeah

[finite hedge]

Having a high KDA compared to your hours played in the game can be one of the factors. Also, if your Steam account is private, it becomes more likely for the system to classify your account as suspicious.

[chilly coyote]

and if on my clip is CLEARLY evidence of teaming like even 1 moderator from chat said that it is very suspicious what they did and after, he told me to make a ticket to report them and that s what i did so

[finite hedge]

You need to create the ticket and report the player immediately, otherwise by the time the admins join, situations like teaming or cheating may already have stopped.

[chilly coyote]

yeah well what does it matter if i do it immediatly, the time yall take to answer a ticket xd, it s doesn t mattter when i do it

terrible support, i ll just quit playing this server i guess, whatever dude

[spiral smelt]

You cannot judge the whole moderation for one ticket mate

[finite hedge]

Having a video and solid evidence is a good advantage, but even if admins believe they have strong proof, sometimes it may still not be considered sufficient for a ban. The reason for this is to avoid punishing situations that could genuinely be coincidences.

For example, when determining whether someone is teaming, they may even check details such as who has access to a door code.

[chilly coyote]

well that s so unprofessional xd people who be teaming is smarter than that lol they don t just gather 3 people or more than the limit and make a base together, they from different bases and team arround in fights , raids and sht

[mental otter]

Guys Can we please Move this to Chat or Off topic.

[finite hedge]

I only said that so you could understand how detailed the review process is, but anyway.

[chilly coyote]

no beacuse it s support related so why would i

[chilly coyote]

yeah but if i show you PROOF a fxking clip that i am on a duo server and I HAVE 3 PEOPLE IN FRONT OF ME all 3 of them siting with eachtother and i get shot at from all 3 what the fk do you need more proof of?

[finite hedge]

Admins are required to provide a more detailed report and evidence to their superiors.

[chilly coyote]

that s just wrong as hell

what more detailed report than 3 people shooting me on a duo server?

you want me to provide you their family names too?

or where they live so you can personaly go there and ask them if they re teaming or what?

[knotty ledge]

id be carful about your next words those threats will not be tolerated

[chilly coyote]

what threats?

[knotty ledge]

^

[chilly coyote]

i didn threat anyone what do you mean

did you even check the context?

[olive summit]

Check staff chat

[robust wind]

Hi please make ticket if you have proof if you dont have any we cant do anything sorry :(

[chilly coyote]

proof of what?

[robust wind]

Clip , video ,screenshot anything helps :)

[chilly coyote]

i already made a ticket and they said that there is no evidence of teaming so what is the point

[olive summit]

yo raul i get ur upset man i would be too because rust is life ofc, but we gotta be paitent with everything. Our ban appeal team is very small compared to the ticket load they have as we have to fully trust them. And for the teaming if you want to send me the clip i can review it and maybe push it for further review. Please just continue to be paitent w ur ticket and itl be answered asap

[chilly coyote]

rust is not life man but when i get at the pc when i get home from work and stuff i just wanna play and relax man and now i can t play this server for months i believe

there are other servers too ofc, but i played your solo/duo server beacuse i like to play duo servers with my friend and your server is the only duo server i can find that is active too , most of the other ones are dead, i just found today a duo server with my friend and 1 hour ago guess what, he got banned for the same reason on that server, for suspicious account randomly so i really can t play at all right now

[robust wind]

Please tell him to make appeal and wait for response , do not create more tickets because our system is queue based -if you create more you will be put into last spot . Sorry for All trouble

[chilly coyote]

look i appreciate you trying to do something about it but i think you didn t understand the context, i was talking about my friend geting banned for the exact same reason on other server not on this one

[robust wind]

Oh ... Sorry :D

[chilly coyote]

no problem

[shut lichen]

hey how do you get the steamname kit and discord tag kit?

[mental otter]

So

[olive summit]

hey kalvo, go to our website first andlink your accounts

next do /auth once you get in our servers and you should be able to redeem

[lost oxide]

What are the odds of getting a main rewipe?

[olive summit]

what happened on main?

[shut lichen]

dont i have to also put #bestrust in my names or what ?

[lost oxide]

Nothing it's just kinda resident sleeper this late into wipe

[olive summit]

for the steam name kit yes, for the duscord kid just put our tag on discord through the drop down menu

[olive summit]

Most likely it will not wipe till scheduled time then

[shut lichen]

what does that mean

[lost oxide]

Why not rewipe & get pop back up again?

[olive summit]

go to the drop down memu in top left, click on it, press server tag, and then try doing the steps

[shut lichen]

oh i didnt know u could do that thanks!

[olive summit]

because they all run on a schedule and we dont rewipe just because pop is low, since the wipe is unscheduled it will probably still be somewhat low pop as well

[olive summit]

no problem

[granite merlin]

how can i tell which servers are main servers or do they all have offline raid protection

[wintry mantle]

Main servers will have main in the name. Offline Raid protection is on al monthly and main servers

time changes for EU and NA, but can be found in your timezone here https://discord.com/channels/277748656420028426/1313822948196352020

[true sierra]

can someone pls answer my ticket

i got banned for nothing

[glacial lark]

Ban appeal requests are reviewed in order, and nearly a hundred ban appeals are created every day. Since the number of staff members handling them is limited, responses to ban appeals can take a long time.

[true sierra]

can you pls do it i wanna play im in middle of the wipe got banned while being on a pause

after losing a raid btw

[mental otter]

Sadly We can not get to yours right away as the Tickets are In a Orderd Que so you just have to play the waiting game.

[glacial lark]

There is nothing i can do, i am sorry.
You are gonna have to be Patient

[true sierra]

thast f up my whole wipe and night are ruined

9h grind for nothing

[versed rover]

how do i get a tag called best

[true sierra]

how long its gonna take

[viscid epoch]

How long is what gonna take

[floral parrot]

hello can get banned for someone ticket me for cheating but they are just so bad ?

[viscid epoch]

It depends on it if you are really sus then yes but otherwise it wont happen that fast but maybe you will be watched by an admin

[viscid epoch]

You already have the bastrust tagg

[floral parrot]

okay and if am getting ban how do i show im not cheating ?

[viscid epoch]

Then you make a ticket whit a clip of you pvp in that same wipe and maybe they unban uou if they think you are clean but i am not sure if we do it but maybe also whit a pc-check if you give permission for it

[floral parrot]

okay thanks have great day

[true sierra]

someone watching the ban thinks i really wanna play

[vagrant ravine]

if you need anyting we have a great team of mods to help

[true sierra]

i got banned for nothing

yall can make pc check pls i just wanna play im mid wipe got banned after losing a raid

[granite panther]

can someone please respond to my ban appeal ticket it is opened for 5 days i got banned for nothing

i just joined the server for first time and it banned me for suspicious account

[mild wasp]

@granite panther Hi. I know this is quite strange and frustrating, but our team is actively working on tickets, unfortunately there are more than enough of them. I ask for your patience and I believe that the ticket will be resolved soon.

[granite panther]

how long do i ussualy have to wait for ban appeal ticket respond?

[mild wasp]

We are a small staff team so we are going through the tickets as we recieve them, and I can tell you that our team is working really hard to respond to EVERY ticket. If it takes longer than 2 days sumbit another one!

[winged mesa]

just made an important ticket. how long does it take for someone to take action? not being rude but its on the event server.

[vagrant briar]

hey @winged mesa , if were talking about a player report ticket, that will be handled soon, please just be a little patient, well get to your ticket as fast as possible.

[winged mesa]

alright man, thanks. just trying to save someones base from some rulebreakers

[vagrant briar]

yeah, well be sure to review that ticket like i said as fast as possible, in the meantime be sure to give all necessary information, if possible some evidence in form of a clip for example.

[vagrant briar]

the more information we have the higher the likelyhood that we can make a more informed decision and more importantly a faster decision

[chrome path]

Why on the solo event serv the hq quarry give 150 per diesel but sulf gives vannila 1k per?

[pallid geyser]

thats normal on vanilla hqm quarry gives 50 per diesel so with a 3x it should give 150 per n vanilla server sulfur quarry gives 1k per diesel so i think it shud give 3k on the 3x server

[chrome path]

yea it just makes it so who ever has hqm quarry is un raidable since u dont get enough sulf from sulf quarry to raid them

and why would each diesel give 2k sulf in excav on a 3x server????

[high pike]

blatant cheater killed me, how do i get their steam name if i only have their in game name

[chrome path]

f7 search his name copy id

[naive phoenix]

i just got banned for having a "suspicious account" and said I need to appeal it here. is that something I make a ticket with?

[vagrant briar]

Hey @naive phoenix , yes you need to submit a ban appeal ticket in #❓┃submit-a-ticket , please be patient, it can take some time for our staff team to get to your ticket, as they are handled with the upmost care to guarantee objectivity. We also have quite a small team responsible for ban appeals. Rest assured we will get to you as fast as possible

[vagrant briar]

Please also be sure to provide all necessary information and if necessary evidence for the ban you suffered being false

[naive phoenix]

bruh

we are in the middle of a wipe

[languid path]

No problem, open a ticket and everything will be fine. #❓┃submit-a-ticket

[magic finch]

can ii get a response on ma tickety

[chrome path]

it isnt tho? sulf quarry is giving me 1k sulf per diesel

is there a way to fix this?

[severe mason]

I would recommend making a ticket for this issue

[chrome path]

ok

[chrome path]

can i place a turret covering my front door if someone elses bases is super close to mine watching my front door?

[severe mason]

it depends on which base was placed first

if yours was placed first then yes if not no

[chrome path]

mines biugger his is a 2b2

[severe mason]

no matter the size the rule stands from what I know

[chrome path]

i had a turret placing other way

but now that hes on i need one at my front door or else i am forever camped

[severe mason]

The rule states you are not allowed to have any grief turret or tc on someones door way if it is not during raid timer... If it was placed before hand that is ok though

[severe mason]

currently thats what the rule states

[chrome path]

so he can just grief camp me and i cant respond by placing a turret 180 from the turret i alr have

amazing

[severe mason]

I dont make the rules I just inform

[mild gust]

You can place turrets on your own base

[north creek]

when will all servers be visible on the tab on the right

[pastel robin]

using server tag but not getting the kit. any idea why?

and already verified

nvm it just gave me access

[cloud obsidian]

High kda it is Kd btw and what i have been ban on your server for almost 6 months did not even get respond nothing nothing litterly nothing

[cloud obsidian]

Nice que based cool after one month i write here and one of your mods told me to make a new ticket waited another month another mod told me to make another ticket how longer i will have to wait and how many more tickets i will have to create ty kar ?

[limber wigeon]

If you make new tickets on a ban appeals you will be put to the back of the queue, sorry if this haven’t been clarified by the mods responding.
Our ban appeals team is quite small and due to the large amount of ban appeals coming in it will take longer to go through all of them. I’m super sorry for the inconvenience and I fully understand it’s a frustrating situation to be in!

[cloud obsidian]

Nice i can wait more lets goo

[limber wigeon]

When did you get told to make a new ticket? And how long ago was your first ticket?

[cloud obsidian]

50 days was first ticket told 4.14 your mod dm cuz i asked About the ticket

Banned 11.17 2025

Made a ticket banned from Discord i dont know when

[hasty dagger]

I know you have heard this alot, but the only thing you can do is wait, its a small team of admins that are doing unban tickets, and they have alot right now, So best thing is to wait, and dont make a new ticket because its the que system, but I am sorry to hear that you need to wait so long for it

[hushed light]

F

[hasty dagger]

G

[hollow whale]

H?

[hasty dagger]

I

[pliant horizon]

peak mods activity? 🤣

[remote field]

How can we help?

[pliant horizon]

ya this one too 🤣

[halcyon bramble]

Hello, can any of the admins process my application to appeal the ban? I've been waiting for 27 days already.

[vagrant briar]

Hey @halcyon bramble , ban appeals take longer to process due to our need for a careful review that guarantees an objective and fair chance for everyone. Furthermore our ban appeal team is handpicked and therefore smaller. I’m sorry for your inconvenience but I can only tell you to remain patient, we will get to your ticket as fast as possible

[long bane]

Is there a shortcut key that clears or hides the chat? I keep pressing it by mistake and want to disable it

[vagrant briar]

Hey @long bane , normally no there’s no such thing, I believe it is possible to bind a key to a command in the f1 console that disables chat though. Could you send me a dm with a screenshot of how it looks when your chat is “hidden”?

[umbral meadow]

@long bane I don't think there is a shortcut key to clear the chat.. but you can turn it off manually from settings

[true sierra]

can someone check ban apeal pls i got banned yesterday for nothing and im still mid wipe

[lapis dew]

The ban apeal team is working on them they are in order and culd take some time.

[open bloom]

How do i get the discord tag kit what do they mean by use the best tag?

[pliant horizon]

press on my name you will se best tag use it in your profile too to get the kit

[pliant horizon]

dont forget to visit
https://link.bestrustservers.com/
and verify it .

[true sierra]

why did i even get banned its so dumb i swear i cant play on any bestrust server tahts f up

pls just look at f ban appeals

[gray heart]

Hey man im sorry to hear that. Ban appeals are looked at as soon as someone is available!
We just ask for your patience 🙂

[heavy orchid]

hello, I also receive a response to the ticket, it's been a while

[peak coyote]

where quad weekly vanilla map ?wipes in hour and a half

[gray heart]

#1504494780778811533 this one?

[peak coyote]

yes! thank you, its not on the list in the vanilla map wipes for me

i cant post a screenshot

[granite breach]

Have you enabled show all channels in the discord server?

[tepid wadi]

Offline protection is present in the vanilla 2x server

????

[gray heart]

It was added to the weekly servers and some others, yes

[hasty dagger]

https://media.discordapp.net/attachments/1433814428020641792/1492867001708970084/tag.gif?width=768&height=960
this is a very good explination if you have any other question just ask away!

[ripe gulch]

how can i unlink my steam account from bestrust?

[dire haven]

I will get back to you shortly.

[dire haven]

https://link.bestrustservers.com/profile When you click this link, you will find a "Log Out" option at the very bottom.

To fully disconnect everything, please follow these steps:

1. Open your Discord settings.
2. Go to the "Authorized Apps" section.
3. Remove the connection for the Bestrust applications.

This will ensure that your account is completely unlinked.

[dreamy tulip]

we cannot exactly tell u how long it takes it depeds best be patient and we will get to it

[ripe gulch]

Thanks

[dire haven]

Your welcome

[dreamy tulip]

ofc

[cunning scaffold]

all my friends are playing but the server kicks me and says this: Kicked: VPN Requires Approval | Appeal at discord.gg/bestrustservers

(I don't even use VPN)

[dire haven]

Did your friend open a ticket?

[cunning scaffold]

????

My friends don't have such problem. I'm the only one

[dire haven]

Oh, I'm sorry, I misread it.

Have you opened a ticket?

[cunning scaffold]

Yes I just don't get it like. My PC never even saw a VPN application

[crisp karma]

hello i need help by admin

[languid path]

yes tell me

[crisp karma]

can we take it in dm

[languid path]

How we can help you

[crisp karma]

need help whit purchase

[languid path]

ok or you can Open a ticket #❓┃submit-a-ticket

[gray egret]

does it say anywhere in the wipe reminder which region it is? cuz i wanna know if the next trio servers that r wiping are eu

[dire haven]

#📅┃wipe-schedules It's written in detail here, you can take a look.

[dire haven]

If you have a ticket, they will give you the detailed information.

[hybrid otter]

My ticket hasnt been answered in a day 🙁

[vital plaza]

Hello wich gategory

[gusty venture]

Can someone answer my ban appeal 🙂

[dire haven]

Ban requests are processed in a queue; newly opened tickets are moved to the end of the queue, and only a few people have the authority to lift bans.

I ask that you be patient. 🙂

[gusty venture]

I got "kicked" for susp account, i feel that it is very sad to just randomly ban and ruin peoples night because its a new account

[languid path]

This type of ticket takes some time to review, so please know that our team is working hard to process them as quickly as possible. Don't worry.

[gusty venture]

What is the estimated time?

[languid path]

There is no specific time

[vast hearth]

i just followed ithe instagram and i cant verify that i followed

[pliant horizon]

no timeframe.

[pliant horizon]

open your instgram from pc browser

[vast hearth]

i did

[gusty venture]

Will it take longer than one evening?

[pliant horizon]

it will

[vast hearth]

do i open a ticket for it or do i have to wait?

it verifyed

[pliant horizon]

spam verify when insta open from sama browser and gave it some time

[languid path]

Contact me, I can easily solve the problem.

[pliant horizon]

nice

[tired turret]

does any1 know how to get the discord tag kit, i had it in the past but its gone now?

[languid path]

It's very easy, you just need to add our server tag.

[tired turret]

yeah i just did it thanks though!

[dire haven]

First, you need to add the tag to your account, then go to the link I'll send you, connect your accounts, and use the /auth command in-game.

[tired turret]

yeah i did it thx

[gusty venture]

ill pay 5 dollars if you review my ban appeal rn

[pliant horizon]

🤣

[pliant horizon]

it not work like this

[lapis dew]

No this server is not corupt

[pliant horizon]

you have to wait

[gusty venture]

10 dollars

what corrupt? its not a goverment, You can purchase youself through the waiting que

[languid path]

What exactly do you mean?

[placid knot]

made a ticket and it was closed without any admins saying anything

[lapis dew]

Hi. you culd try to make a new one

[placid knot]

whats the point if its gonna take another 14 days js to get no reply

id rather just evade the "sus profile" ban

[rigid vault]

+1

"sus profile" bans and waiting weeks to answer is insane

[languid path]

Could you please explain what your problem is? I will do my best to help you.

[rigid vault]

.

[viral mauve]

Hey i make ticket because me vriend get ban for no reason but i dont have any answer can anyone help me pls?

[dire haven]

Ban requests are processed in a queue; newly opened tickets are moved to the end of the queue, and only a few people have the authority to lift bans.

[languid path]

Please be aware that our support team is working hard, so I ask for your patience as we have a huge number of requests and we are reviewing them carefully.

[viral mauve]

Ok tx bro np

[languid path]

`Welcome, I'm here to help you.

[dire haven]

We ask that you be patient. 🙂

[viral mauve]

🤝🙏

[languid path]

[dire haven]

❤️

[frosty wind]

when do i get the /sil command

[desert urchin]

when you get to 500h in bestrust servers loyal kit

[frosty wind]

and what paid kit

[desert urchin]

you can not buy it you can only earn it

[winged mesa]

i rly need quick help with the same ticket as yesterday. active trio on the event solo server

[gray heart]

Hey! did you make a ticket!

[winged mesa]

i did. they are still at it

its an easy look and ban

[languid path]

You can open a ticket and report this issue. #❓┃submit-a-ticket

[winged mesa]

i know, thats what i did, 2nd time now.

yesterday aswell

[languid path]

So How can I help you

Explain to me exactly how you need me to help you in any way.

[winged mesa]

i need someone to check the ticket or just check them ingame, they even use same bases, they live close to each other. they even use the same codelocks/tc. its the i dont know how many times they been called out. but if they went offline nothing could be done

thats why i am asking for kinda of a quick look

[languid path]

Okay, you can mention that in the ticket you opened; the person in charge of this will review it manually

[winged mesa]

already did, just waiting for any answer in the ticket. thanks for your reply tho. just dont want them get away a second time, they even raided someone together yesterday, thats sad on the event server

[languid path]

Welcome anytime you need help, we are here ready.

[odd ruin]

Anyone wanna duo ?

[pale wolf]

#1326921774302232677

[languid path]

You can search for players to go to this chat. #1135493215374553138

or #1326921774302232677

[mild gust]

should be able to see if they are authed on the same tc regardless of online status

[winged mesa]

yeah i know, just dont want them to clear all that before logging off

[mild gust]

pms

[gloomy mica]

is there any admin

[pliant horizon]

hi you can use #❓┃submit-a-ticket to reach them

[pliant horizon]

if there anything else we can help with let us know

[winged mesa]

now the ticket got closed after 2 hours of letting me wait and with the final touch being, the players are offline now and there is not enough evidence. come on, thats not a good support here.

[celest quiver]

you need to provide more evidence

[pliant horizon]

hello its normal admins cant follow every player to see if he cheating or not and you need to prove that

[celest quiver]

we cant just ban someone with out any evidence

[winged mesa]

no one is saying you gotta follow every player but not doing anything after 2 tickets, 2 days, 3 players teaming... thats wild

[winged mesa]

no one said you should do that.

[pliant horizon]

i mean as my friend here told you you need to prove that with some videos or something

[pliant horizon]

This is a very sensitive issue and we receive many and many reports daily

[winged mesa]

i get that but there needs to be some kind of active support, there shouldnt be people raiding in a team for 2 hours, teaming the next day for 3 hours and all thats done is waiting for me to make clips, upload them to youtube and all the other work. there is already so much evidence. did anyone check the codelocks? check the fact that they even are friends on steam? nope

[soft meteor]

What does "Breaking Server Policy" impply as i was banned for that?
Permanently

[pliant horizon]

please try to understand that we are managing a massive community of over 200,000 players. The volume of reports we receive daily is overwhelming.
The admin team simply cannot manually check codelocks
without prior clear evidence to guide us. Taking a quick video clip only takes a few minutes of your time, but it saves us hours of searching
We won't be discussing this here anymore. Please submit your evidence through the ticket system so we can take action

[pliant horizon]

hi you have to read #📜┃rules

[soft meteor]

Alright ill take a look thank you.

[pliant horizon]

Thank you for your understanding.
have a nice day

[soft meteor]

Thanks man you aswell, ill be back to you in 1 second cause im not seeing anything i could have been banned for.

[pliant horizon]

feel free to open ticket about it from here #❓┃submit-a-ticket If you think you didn't make a mistake.

[soft meteor]

Alright man i did i appreciate it!
+rep for you

[pliant horizon]

https://tenor.com/view/thanks-thanks-alot-thanks-a-lot-thanks-so-much-thank-you-gif-12947183021450233615

[frosty wind]

what are the cam codes for the other small oilrigs

[pliant horizon]

i think tou can see only 1

[spiral rain]

OILRIG1DOCK
OILRIG1L1
OILRIG1L2
OILRIG1L3
OILRIG1L4
OILRIG1HELI

[mental otter]

Hello Everyone Active Right now Ping me If Anything or Dm me.

[jovial veldt]

is every wipe on here BP wipe? im a bit confused by the information given

[mental otter]

Ah What server are you talking about cause i know some of ares don’t.

[jovial veldt]

Trio #5

[mental otter]

Main or Modded

[jovial veldt]

vanilla

[mental otter]

Yeah So i’m pretty Sure sense it is a Main Offical Type of server and not modded BPs Will Wipe.

[jovial veldt]

so all the vanilla servers BP wipe weekly?

[mental otter]

I Don’t know about All But Depending on the Trip Wipe times Most Likely They will wipe On that Wipe day.

[jovial veldt]

okay thanks for the help

[mental otter]

Yes Of Course if Anything Else Don’t Hesitate To go here Or Dm/Ping me.

[spark summit]

im perma chat banned can u guys unban me

or do i needa find a better server to play on?

[random quartz]

Write a ticket here if you need help with this matter.https://discord.com/channels/277748656420028426/1118287481322872842

[placid needle]

you need to fill out a ticket in #❓┃submit-a-ticket and wait for a response, admins will respond in some time

[gilded leaf]

will flower prices on 2x servers ever go back to normal ?

[warped compass]

Hmm thats sounds more of a suggestion,you should type in there -->https://discord.com/channels/277748656420028426/1135493215374553138

[sleek shore]

there is a cheater

[mild wasp]

@sleek shore If you need to report a cheater please submit a ticket in https://discord.com/channels/277748656420028426/1118287481322872842

[steep bison]

Guys. Please increase the server capacity. When access to Deep Sea is opened, the server starts lagging a lot, it's noticeable to everyone, everyone in the chat is writing about it, on all Vanilla servers and not only. Please increase the capacity. You are spending a lot of money on advertising from YouTubers and not only that, please spend money on server capacity. Please return the arrows and nails to the corpses of animals and characters, sometimes when we loot the subway or get animals, we want to return our bullets, arrows, this is bad. Please make sure that loot doesn't disappear quickly, we get confused, we lose resources, we don't have time to get animals.

[languid path]

Thank you for your support in improving the server. Our team will review exactly what you wrote, and if there is a problem, it will be resolved soon.

[cunning hamlet]

can someone reed my ticket please ffs

[pliant horizon]

hello they will do
The tickets reads from oldest to newest.

[cunning hamlet]

ah okay

[pliant horizon]

have a nice day and Thank you for your patience

[cunning hamlet]

its bs tho ive had this problem twice now like wtf

[frank sentinel]

Hello, I have a question. Another player placed many TCs around my base to stop me from building. Is this allowed on the server, or is it against the rules?

[livid turtle]

The discord tags kit is not available

[pliant horizon]

it is available

[livid turtle]

check dm

[pliant horizon]

check the website to verify it
https://link.bestrustservers.com/

[pliant horizon]

ok

[maiden bison]

yes its allowed

[deft forge]

My account is marked as "suspicious", I suppose due to a TF2 ban like 10 years ago, can I get around this..?

[pliant horizon]

#❓┃submit-a-ticket hi plz open a ticket so we can help you

[deft forge]

I just opened a ticket, if possible it would be great to be resolved quickly - my friend is waiting for me 😭

[cunning hamlet]

thats what im saying lol i just wanna play

[pliant horizon]

i see and im sad to tell you It will take some time to resolve
Our team tries to do the work as quickly as possible.

[cunning hamlet]

last time i opended a ticket bro it got resolved like 2 months later.. support mods need to be doing there job better lol

[deft forge]

Just unban my steamid...

[cunning hamlet]

innit

i agree

[pliant horizon]

Tickets of this type are complex and take long time
I cannot give you a specific timeframe for it sorry

[cunning hamlet]

wow support is ass on this server lol no offence

dnk why i decided to main it

[pliant horizon]

iys not that simpl
the team must do its job perfectly before doing that.

[cunning hamlet]

waste of time weeks played and now cant even play and probs not gonna be unbanned

[pliant horizon]

I can't do anything else to help you, I just ask for your patience.

[cunning hamlet]

mabye after next wipe you might be lol

okay fine thx......

[pliant horizon]

have a nice day

[cunning hamlet]

i would if i could play

[livid turtle]

#8 server have deep sea

[dire haven]

The plugin has been removed from the servers. Which server are you playing on?

[livid turtle]

#8 solo/duo/trio

[wheat maple]

Deep sea only spawns in vanilla servers.

[winged echo]

.

[rose trellis]

The deep sea only spawns in vanilla servers.

[plucky nymph]

how can I fix VPN problems ?

[remote field]

Please log a ticket underneath #❓┃submit-a-ticket and request a whitelist ticket to be opened.

[tardy dirge]

Hey guys anyone need help or have any questions?

[quasi horizon]

can i talk to a admin

im in waiting room

[pliant horizon]

open a ticket from here plz #❓┃submit-a-ticket

[remote field]

Please #❓┃submit-a-ticket and an admin will respond there, they will not discuss anything in the voicechats.

[quasi horizon]

i did ty

[quasi horizon]

when will i get a answer

[languid path]

Your ticket will be reviewed by the relevant technical support team and a response will be provided soon.

[quasi raven]

how do you get this food kit

[wheat maple]

You need to follow master on instagram

Connect to this website and u should receive it https://bestrustservers.com/

[golden beacon]

@languid path Can u check my ticket? Its only for the vpn which one i don't use and i can't play

@wheat maple

[languid path]

we cant only admins can ❤️

[quasi horizon]

is soon today or in a weeks time :)?

[wintry latch]

depends on what ticket

[languid path]

idk

but soon

[vivid rose]

i deposit like 8euros on you code and everything is gone again

[languid path]

What exactly did you buy, my friend? Can you explain?

[brittle spoke]

что делать если я зашел на серв а у меня не появился калаш, играл до этого на другом и там я спавнился в фул гире

[patent forge]

не покупай больше у барыги

[limpid goblet]

Why can’t u find red keycards on the server?

[wheat maple]

You can get cards by running a monument

[wheat maple]

Deposit kits last only for 24h

[limpid goblet]

I think there is a bug on the server, I have been with the artic 20 times over 12 hours and doesn’t resawpn any card

[wheat maple]

Ur right, there is a bug on arctic. It's a facepunch bug , we can just wait them to fix it

[limpid goblet]

But the servers are dead after that bug, yesterday 150 people on and now only 40, and people won’t play the server, when there is a bug that does u can’t move forward on the server

U know when it will be fixed?

[wheat maple]

This bug only appears on arctic research base, other monuments work.

[wheat maple]

No, there is no estimated time.

[limpid goblet]

Witch works and where cand I find a red keycards then?

[wheat maple]

In train yard, water treatment, power plant, airfield .

[limpid goblet]

Those aren’t on the server?

[wheat maple]

They should be

[limpid goblet]

They are not? On the #10 server duo tio solo

[wheat maple]

I will check

[wheat maple]

I see

[still locust]

w

[limpid goblet]

What do we do, we need to switch server then?

[wheat maple]

For now this is the best decision, when Arctic bug is fixed you can go back on playing these servers

[limpid goblet]

Damn

And admins can’t spawn it in?

[wintry latch]

we cant

[void crater]

Is planting disabled in the x servers?

[latent torrent]

If you are talking about planting as in farming, then no it is enabled. There is also no need for electricity, water, heating or soil, as all stats are at a constant 100%.

[void crater]

yeah i tried i saw that but when i harvest them i just get 0

[gilded nymph]

bro ı verify my account wherese my money

[latent torrent]

Plants yield only starts to go up during the fruiting stage mostly then it reaches max yield once it reaches ripe. You have to wait until then before you harvest even if it looks like it's done visually.

[latent torrent]

Are you talking about the free kits?

[gilded nymph]

yeah

discord kit

[latent torrent]

Once verified you will get access to the starter build and starter kits.

To receive the extra rewards you will have to complete these steps:

• Discord Tag: Use the BEST discord server tag to unlock the discord build kit.
• Steam Name: Add #Bestrust into your Steam name to get 300 Scrap & Resources.

Then in game type: /auth

[gilded nymph]

okey thx bro

[chrome path]

For the US 3x solo monthly event do I have to type a command in at my main tc before the 10 days to be in the event? Also when is the exact time the 10 days are up, I would assume since sunday is the 10th day after wipe we have until end of sunday to claim a main TC is this correct?

[vagrant briar]

Hey @chrome path , regarding your first question, there’s is no command that you have to type, your tc with the most amount of buildings (entities) attached will be marked as your main tc automatically.

[chrome path]

for the second question, when is the 10 days up?

[vagrant briar]

Yes, now, regarding your second question, you are correct, you have exactly until 10 days after wipe to prepare, then your tc is marked. The rest of the event will last until 10 hours before the next force wipe.

[hollow beacon]

I applied for support on May 11th, and now it's May 16th, and I haven't received a response from you for five days. What should I do? I don't know what to do. If you want to help us, say so; if not, say so, so we know what to do. There are a thousand other servers; I don't have to wait five days for support.

<@&464827801644695552>

[olive summit]

hey, im sorry for the wait. what kind of ticket is it if i may ask? and please dont ping moderator role

[hollow beacon]

its a ban im sorry but its been 5 days noone is responding on me

[olive summit]

please just continue to be paitent

[wise sonnet]

how long does it take til a admin responds to my ticket?

[lyric grail]

depends on the ticket theme

[wise sonnet]

cheater

[hollow beacon]

whennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

[lyric grail]

you have to be patient, it usually takes 3-2 days

[wise sonnet]

okay

is there any faster way they are just esping and have soft aim

and have like under 200 hours

[lyric grail]

make sure you did the steps in the ticket the right way, because if the info is unclear your ticket might be unnoticed

[wise sonnet]

okay i will look

[rare citrus]

also larsson. if you f7 report a cheater in game it’ll help trail admins see it a bit quicker.

[limpid moat]

Hello

[wise sonnet]

i have done that

its impossible to do anything in my area

[dusky steppe]

how can i verify i followed the food insta account?

[lyric grail]

why would you need to verify that?

[dusky steppe]

for free food in game

i got it!

[hardy fjord]

Hello support as in help? or joining the moderation team, if you mean joining the team then there are many participants so it could take a while, if you mean about help ingame let me know and i will look into it

[mental otter]

Currently Active Do not hesitate to Ping or dm me If anything!

[gilded leaf]

question is the new event for trios prize 10k? or does it start at 0 and videos people post makes the prize pool go up

[soft umbra]

#🎉┃trio2x-13-weekly-event┃🎉 should help you with your question! but it is split between @gilded leaf

[gilded leaf]

i saw it but i just wanna know what the real prize pool is to see if its worth me playing it

[soft umbra]

here is the layout for the prizes!

[gilded leaf]

so the base prize is 3000 cash for first place?

[soft umbra]

yes sir

and 1k in kits

[gilded leaf]

what about the The dynamic cash prize pool can reach 10,000€ cash and will be split between the TOP 10 winners.

so there is a chance that the prize will be lower?

[soft umbra]

@gray heart im going to ask to make sure

[gray heart]

Hey! 1st place is up to 3,000 cash based on how the videos do.

Its 30% of the dynamic pool, which changes depending on how thr videos do

[soft umbra]

@gilded leaf

[gray heart]

Its not guarenteed, its based on the prize pool

[gilded leaf]

ah thank you i thought that its 10k for the winner

[gray heart]

Nono, if it gets up to 10,000 cash, its split. Each place has a % of that total!

[gilded leaf]

is there a way to see what the real prize is?

currently

[gray heart]

Not yet, just waiting for the final amount to he confirmed

[gilded leaf]

ah alright thank you very much

[gray heart]

May 19 announcement FYI

[merry path]

how long does it take for my ticket to be responded to here?

[golden beacon]

@gray heart Can u check my ticket?

[gray heart]

What ticket brother

[golden beacon]

VPN APPEAL

[merry path]

i have one - u can check mine : )

[gray heart]

Sorry I cannot 🙁 I dont do VPN appeals

[gray heart]

What ticket brother

[merry path]

ban appeal

[gray heart]

Sorry brother I dont do ban appeals 🙁

[merry path]

unlucky...

[golden beacon]

Maybe someone online who is doing that?

@astral wave

@wispy ether

[silk plume]

You'd just have to be patient admins try their best to look at tickets. Theres a lot of tickets but not much admins atm.

Don't @ admins please

[golden beacon]

Oh okay

[gray heart]

Thanks Ace! Yeah, please dont ping 🙂

[golden beacon]

But i played before, and now after restart my game, again, i can't play

[merry path]

losing a bradley due to suspicous account is just frustrating...

in the time i get response i can take brad again

[golden beacon]

Leggo maybe u can check a guy on server? I can send u a video

[silk plume]

You probably got flagged for the vpn if you were using one. Once you made the appeal and they'll get to you just be patience please.

[high tiger]

does anyone know how to use the remover tool

[golden beacon]

Nope i don't use'ing vpn. I never download on my pc

[silk plume]

That sucks sorry about that happening to you they'll try to get to you quickly as they can. Its mostly patience's with tickets, we have a lot of tickets not much admins right now.

[silk plume]

Hmm that's odd in the ticket ask for the reason you've been banned. They'll help you clear the confusion on your ban. If you have any questions let me know :p

[silk plume]

To use it do /remove, to disable it do /remove again

[golden beacon]

I try, but no one respond to me

[finite hedge]

Server not has /remove command. If u want to breake a wall u can open a 'Other' ticket. 🙂

[silk plume]

Yeah it can take up to 1 hour or upwards of 24 hours. I can't give you an estimate of when they'll respond sadly.

[finite hedge]

Moderators will give information to admins.

[high tiger]

once im in the remove mode, what do i press to remove something?

[silk plume]

If the server has /remove try left clicking the wall if that doesn't work try using a hammer and left clicking the wall. I'll ask while you try that cause I'm not 100% sure.

[vagrant briar]

Hey @high tiger we do not have a remove tool as of now, you can open a ticket under the category „other“ in #❓┃submit-a-ticket and we will try to get an admin to help you out. If you’re talking about the most commonly used way of a /remove tool in general, then I’d refer to ace‘s answer:)

[high tiger]

ah yes that worked thank you

[finite hedge]

i said it before. Why u dont read my message 😭

[silk plume]

No worries if you need anymore helm lmk

[pliant horizon]

👀

[amber trout]

is there deep in the server im wating like 3 hours and still no deep sea

[wispy ether]

its only on the vanilla servers unfortunately

[finite hedge]

Deep sea open only vanilla servers 🙂

[amber trout]

ok thanks

[finite hedge]

your welcome

[proud sentinel]

how to connct discord and steam

[silk plume]

To connect discord and steam go to our website here: https://link.bestrustservers.com/

[proud sentinel]

how to use the code on rustmagic

[silk plume]

Connect your account to rust magic. Rop right on the website it says free coins then you can enter the code.

[magic finch]

what is the game ban policy around here

[granite breach]

Hi read the rules here https://ptb.discord.com/channels/277748656420028426/915656530223845396 is there anything specific you are wondering about?

[raw wharf]

More then 2 players plays in one team in the duo server
can u block them pls>
?
I have video clip of that

[vagrant briar]

hey @raw wharf , please make a player report ticket in #❓┃submit-a-ticket, youre goin to have to show a little bit of patience unfortunately, but well get to your report as soon as possible.

[raw wharf]

okay

do you seen in this moment?

can you see

[vagrant briar]

while you wait please be sure to provide all necessary information and evidence, since you said you have a clip, be sure to provide it. depending on the size of the clip its much easier and faster for us to review if you just post it as a youtube video and mark it unlisted and then send us the link!

[vagrant briar]

only admins have access to player report tickets, but dont worry we have definitly received your ticket if you have submitted one.

[trail osprey]

i boosted but dont have my booster kit what do i do

[pallid geyser]

you have to verify on https://link.bestrustservers.com/ then in game do /auth

[pallid geyser]

lmk if it works for you after the folowing steps

[upbeat cedar]

BESTRUST Solo/Duo #4 crashed and it was lagging too much now I cant join back

any support??

[celest quiver]

what dose it say when you try joining it ?

do you get timed out or disconnected ?

[upbeat cedar]

first it crashed by saying EAC: heartbeat timeout

then afterwards now whenever I connect its stuck at connecting

it was lagging very bad

[celest quiver]

maybe the server is restarting but i can check in a min

[upbeat cedar]

it has only 9-10 ppl now cuz it crashed I think

[upbeat cedar]

server is lagging alot please resolve

[celest quiver]

i am in the server right now and its all good for me

[upbeat cedar]

what-

everyone in chat is complaining about it??

[celest quiver]

yea i am having 24 ping no lag or tp back

[upbeat cedar]

BestRust Solo/Duo #4 - Weekly

[celest quiver]

i am on it

[upbeat cedar]

look in chat what ppl r saying

I even timed out randomly now

[celest quiver]

not only you

[celest quiver]

i will let staff know

[upbeat cedar]

thanks 🙏

[safe hemlock]

BestRust Solo/Duo #4 - Weekly It has been experiencing frequent crashes, and now it cannot connect

[upbeat cedar]

I lit cant join back please fix

[spiral smelt]

You can submit a ticket #❓┃submit-a-ticket

[tardy dirge]

Hello hope your doing good will look into it and let you know!

[true sundial]

is there deep sea?

[desert urchin]

sry to say deep sea id only in vanilla sadlly

[true sundial]

im a rookie how do i get the kit?

[pliant horizon]

good morning
read here what you can get plz
https://discord.com/channels/277748656420028426/1357346695658082334

and use /kit ingame to get yours🙂

[shut tartan]

can admin look at my ticket pls?

[pliant horizon]

they will but you need to be patient too

[dawn vale]

im waiting for my ticket from 06/03 is that normal???

[pliant horizon]

ban appeal ticket?

[dawn vale]

yes

[pliant horizon]

yes its normal there is no timeframe for that
be patient

[humble sail]

i cant submit a player report why is this

[pliant horizon]

why you can't
check here #❓┃submit-a-ticket

[humble sail]

ive been doing that but it says "dm created" and nothing shows up

[pliant horizon]

Allow direct messages from server members

[shut tartan]

yo?

been waiting hours and im trying to play the server

[pliant horizon]

hi what the problem

[shut tartan]

Kicked: VPN Requires Approval | Appeal at discord.gg/bestrustservers

does when i dont have vpn either

[pliant horizon]

#❓┃submit-a-ticket open a vpn whitelist ticket plz

[shut tartan]

i did

[pliant horizon]

wait till they check your ticket plz , nothing we can do for you here in chat

[shut tartan]

ffs been waiting 4 hours

[pliant horizon]

4 hours at this time is normal btw

[shut tartan]

nice start to wipe

[storm loom]

how can I talk to a mod/admin?

[shut tartan]

need to wait over 4 hours

[pliant horizon]

here how i can help you

[storm loom]

I just got a message saying that Im banned for ban evading when I just started playing the game and never had any other accounts

[shut tartan]

gg ur cooked

[storm loom]

I was playing just fine ever since I bought the game

[shut tartan]

need to make a ban appeal ticket

[shut tartan]

this buy been waiting for over 2 months

[storm loom]

I did but I have no idea how this stuff works

I hope @pliant horizon can help

[shut tartan]

he cant

[storm loom]

why not?

[shut tartan]

because he doesnt manage tickets

[storm loom]

I see but does this ban only affect bestrust servers or every server?

[shut tartan]

i would assume this server

[pliant horizon]

its in our servers
and feel free to open ticket about that #❓┃submit-a-ticket

[shut tartan]

feel free to open ticket and have over 2 months waiting time

[storm loom]

I did open a ticket but how long is the estimated time?

[shut tartan]

bro i just told u guys have been waiting 2 months - 20 days for ban appeals

[storm loom]

that's messed up

but any idea on why I could have gotten this ban?

[storm loom]

@pliant horizon

[languid path]

What is the reason that appeared when you logged into the server?

[storm loom]

I didn't even log in fully it just interrupted the loading into straight kicking me out

[shut tartan]

a message shows at the bottom when your kicked

[languid path]

What message did you receive when you were expelled?

[storm loom]

this one:
Kicked: Ban Evading | Appeal at discord.gg/bestrustservers | [ID:]3uH2Aj3MdSiyq | Timeleft:Perm

[languid path]

hmmmmmm `This is evidence that you may have another account that has been ban

[shut tartan]

Kicked: VPN Requires Approval

can you help me with this @languid path

[storm loom]

that's weird because I have no other accounts

[languid path]

Have you opened a support ticket?

[shut tartan]

ye

[storm loom]

weird because none of the above apply to me

[pliant horizon]

you have or someone who using your WiFi ( ip addres ) have

[languid path]

You need to open a ticket. Go to this chat; will help you. #❓┃submit-a-ticket

[storm loom]

I did do that Im waiting for a response

[languid path]

Don't worry, support will respond to you soon.

[pliant horizon]

be aware that you will wait for sometime.

[storm loom]

I just moved into this student appartment might it be that someone in this building has something to do with this?

[pliant horizon]

maybe

[storm loom]

if that's the case then what should I do?

[languid path]

Continue your conversation with them @pliant horizon

[shut tartan]

can you help my ticket?

[languid path]

I can't do that; there's a department that specializes in such cases.

[shut tartan]

is there a way to close a ticket/

i have 2 opened one is wrong ticket i opened

[languid path]

Don't worry, just wait. The relevant department will help you.

[pliant horizon]

ask in ticket

ask them to close it

[shut tartan]

i have 2 opened tho and they are in the one chat

[storm loom]

I hope it happens quick I was having my best wipe I just got my first level 3 workbench

[languid path]

Don't worry, don't worry, the problem will be solved.

[shut tartan]

in a couple weeks

[languid path]

If you are certain that you will not cheat and you do not have any other accounts that have been previously banned, then you are safe.

[storm loom]

thank you so much for the reassurance, I have one last question, where can I see the ticket?

[shut tartan]

im literally trying to learn how to play and i cant even load in because apparently i have a vpn on

[languid path]

here #❓┃submit-a-ticket

[storm loom]

I am certain of that I hope this gets fixed quick

[storm loom]

yes I did that but now I have a bot in my dms

[languid path]

Your problem is very simple; the relevant department will respond to you soon, don't worry.

[shut tartan]

if i wait in waiting room do i get seen quicker?

[languid path]

Wait for the ticket response; that's best.

[languid path]

y

[storm loom]

so if someone responds to my ticket Im gonna see it in DMs?

[languid path]

Answer the bot's questions in private messages.

[storm loom]

I did that

[languid path]

Yes, absolutely.

[languid path]

so good Now all you have to do is wait for technical support from the relevant department.

[storm loom]

oh perfect then thank you so much for your help I appreciate it a lot

[shut tartan]

u will not be responded to for a long time bro so i wouldnt even wait id just play a new server

[languid path]

Welcome! Please be aware that we are always here to serve you.

[storm loom]

I really like this server

[shut tartan]

??

[shut tartan]

yes but wait time is ridiculous for ban appeal

[storm loom]

I hope it gets resolved fast

[languid path]

This is due to work pressure. Everything will be fine, guys, don't worry.

[storm loom]

hey I was reading previous chats and I saw that someone was waiting for 2 and a half months for a response on his ban appeal and still didn't get a reply and one of your staff members said that it's normal. Im starting to get worried so I just want to know what the estimated time really is.

[languid path]

We never set a time limit; the team knows what they're doing, and that's their business.

[storm loom]

so it might take multiple months?

[languid path]

If more than a week has passed, I can help you raise the issue in the ranking so that you can be assisted as quickly as possible.

[storm loom]

I really appreciate that, however I really want to finish playing this wipe since it has been m best wipe ever so I was wondering if you could maybe and kindly accept my request of just making someone reply to the ticket today. It would really mean a lot to me, as I said I love your servers and I really want to stay loyal and keep playing on them especially this wipe. Thank you so much

[languid path]

i dm you

[warped compass]

In which server did you get banned?

[sacred dove]

event trio 2x its eu or na?

[amber sapphire]

eu

[sacred dove]

Will it be possible to raid, for example, from 14 to 24, or will it be possible all the time?

[amber sapphire]

let me find out

[warped compass]

That type of information will be shared soon

[storm loom]

Bestrust Solo/Duo - Weekly just wiped 14.05 05/14

[warped compass]

The server is US based

[amber sapphire]

also nvm its us server

[storm loom]

@golden

@warped compass *

[warped compass]

Yes?

Hm thats unfortunate,did your teammate get banned aswell if no then why you got banned?

[storm loom]

No idea if my teammate got banned he is not online yet but mine says its for ban evading

[pliant horizon]

ace again

i told you this morning it will take sometime 🙂

[foggy herald]

Why I don’t get any support status at my ticket ?

[pliant horizon]

what ticket you open

[storm loom]

what's up

[foggy herald]

Appeal, I have the Dm but I got only one answer

[pliant horizon]

and what was the answer?

[foggy herald]

You have been banned for cheating on our server. I will inform you.

[pliant horizon]

ya and it will take time no timeframe for that
you have to wait

[foggy herald]

Oh, so I’ll see another message soon ? @pliant horizon

[merry path]

can someone check my ticket please? i wanna continue playing and got banned for suspicous account

[pliant horizon]

If there are any updates, yes.

[pliant horizon]

same answer

nothing we can do

[merry path]

i know that

banning people for suspicous account then not replying for decades

[green dirge]

Hey, how to get the /sil commande IG?

[rose trellis]

Please wait patiently untill the admins get to your ticket.

[gray heart]

Hey there are paid kits that give /sil. Alternatively there are free playtime kits that give you /sil when you reach a certain amount of hours #🏆┃playtime-rewards┃🏆

[torn trout]

what is /sil?

[gray heart]

allows you to upload images to signs in-game

[feral whale]

why doesnt arctic research reset puzzle

[tender leaf]

is there a solo/duo/trio #6 wiping in 10 mins?

[woeful briar]

hey check this out for all the wipe info: https://discord.com/channels/277748656420028426/892059437492207626

[minor cradle]

I GOT CLIP OF ME KILL THIS KID HE RESPWAN INSAT

[woeful briar]

hey could you give me a bit more context on what happened? like did he respawn instantly after you killed him, and are you thinking he might be cheating? if so the best thing to do is open a ticket and attach the clip so staff can review it!

[hollow whale]

what time today are bases being marked on the solo only 3x?

[warm garden]

Is Deep Sea available in the modified versions?

[hollow whale]

No they are currently testing it to get it on the modded servers, however it is available on the vanillas! 🙂

[warm garden]

Okay, thank you very much.

[hollow whale]

No problem 🙂

[hidden abyss]

i am new how do i get the best rust discord tag kit?

[hollow whale]

Via adding the discord tag in your name.

click "Bestrust Servers" and then click Server Tag

then from there confirm your discord and steam is linked via the bestrust website and make sure to do /auth in game.

[tranquil wharf]

i got banned for nothing i have not even played bestrust servers before and support wont answer

[remote field]

This may have been a detection ban of some sort related to third party clients or whitelisting for VPN please #❓┃submit-a-ticket and await a response, someone will get back to you but currently overflowed with tickets at present and working through in a priority order of oldest > newest.

[vital plaza]

Hello if you made ticket you just have to be patient as our ban appeal team is small but really decicated team

[tranquil wharf]

alright thanks

[sacred dove]

if my base isnt marked on map on us solo 3x monthly then can i compete later in voting or its over?

[hollow whale]

Sorry but the rules stated its only the top 100 as of 10 days in. 🙁 However you can still vote aslong as you have 50 hours on bestrust servers! 🙂

[quartz blade]

is #1505536634806865970 busy server with good pop? map is very big for duos

[spiral smelt]

It has a good pop on wipe days

[frail hawk]

yo frfr when am i gonna get unbanned like its been so long

[pallid burrow]

fr like ive been waiting for an admin for like 3 days now where yall at

[dreamy tulip]

hi there just saying we have a small team cant exactly tell u how long it will take so just sit tight and be patient we have a lot of appeals and tickets to get to

[pallid burrow]

im sorry minion and the reset of the team

[dreamy tulip]

we are sorry that it`s taking long but there is not exactly anything we can do to make it faster

[pallid burrow]

all good didn't know how it was

[dreamy tulip]

thank you<3

[pallid burrow]

bless you guys ❤️

[frail hawk]

GANG HOW LONG

nah i 90% sure they capping

[dreamy tulip]

i can assure you that we are getting to everything there is just a lot of tickets and things we have to do before we can close one and we just have more tickets that what we can do but we really are doing the most we can

[chilly coyote]

yo can someone help me already, been waiting for more than 1 week for someone to answer my ban appeal ticket

[dreamy tulip]

hello you just have to be patient i bet u heard this many times but we cant forward you to the front of the queue

[chilly coyote]

i am patient but is someone even doing something about it? 4-5 days ago the ticket bot told me i have 0 tickets opened even tho i just opened 1 ban appeal ticket and that s it

[rose trellis]

They look at it 1 by 1, I think until its solved, they dont move onto the next ticket

[dreamy tulip]

yee we are but there is a lot to do

[mental otter]

Yeah Sorry it’s just a waiting game with are Admin team we are working to get everything responded to but Small team of great people.

[frail hawk]

bro do a better job i beg

[dreamy tulip]

we really are doing what we can

[mental otter]

Well we dont have the power to accses Tickets as we are not Admins Or head Mods.