❓┃support-questions

[pseudo urchin]

i need help, i play from a VM (virtual machine) and i need approval for vpn

[cobalt halo]

I'm not sure what you mean, answering questions doesn't really annoy people. If you have a problem, make a ticket.

[pseudo urchin]

can u guys help me plz :"(

[cobalt halo]

#❓┃submit-a-ticket

[subtle sierra]

it is, i cant do 2 tickets in one time. You are annoying for writing dumb things and not helping anyone XD

60of you are doing nothing

[cobalt halo]

Well thanks for the constructive criticism, like I said we are volunteers and help out when we can.

[subtle sierra]

So tell admins to start checking tickets, not playing league of legends

[cobalt halo]

Like I said, we are volunteers, so we can enjoy ourselves when we want to and interact in the real world when we want to.

[subtle sierra]

nice

[agile radish]

It's been 24 hours and no one has looked at the tickets yet. You keep telling us to wait, but no one is actually dealing with it. What kind of nonsense is this?

Accounts deemed suspicious are quickly banned, but when it comes to finding a solution, nobody is around. If the administrators are asleep, wake them up and tell them to help their players. We were banned even though we didn't do anything wrong, and we can't get any answers.

[tawdry warren]

They have so many tickets to fix can u wait

Ur ticket will answer soon

[glacial latch]

For ban appeals we have a smaller, experienced team that carefully reviews each ban appeal, which can make the process slower. Since we’re one of the largest Rust communities, we receive a high number of appeals, including from cheaters, teamers, and ban evaders. This results in a long queue and extended response times. We apologize for the inconvenience and appreciate your patience.

[flat summit]

mine has been open for 2 weeks so dont expect a fast answer

[glacial latch]

pls be patinet all ticket are in queue and will be reviwed as soon as possible

[agile radish]

So nobody cares. nobody cares

[glacial latch]

pls be patinet

[agile radish]

You told me it would take 2 days, but this friend of mine has been waiting for a week. What's his fault?

[tawdry warren]

Why u dont have patience

[glacial latch]

it take month not week to the huge amount of ticket

[agile radish]

I want to play games.

And I was banned for no reason.

Could this be the reason?

[tawdry warren]

We sorry for that but i taik to admin he will answer u soon

[agile radish]

We want to continue raising this issue and fighting for our rights. With such a large community and only one or two administrators who can lift bans, is this acceptable for a server like yours? Do you lack the resources to hire more administrators, or do you simply not have enough administrators to manage the bans? This seems ridiculous, and why are suspicious accounts categorized as cheaters and kept in a separate category? How about creating a separate category?

[cobalt halo]

You're asking those questions to the wrong people my friend. I apologize that you're having a bad experience but people are working on it.

[cloud pumice]

Always the same answer

Wow

[cobalt halo]

Yes, because it's the true answer that we give to everyone

[cloud pumice]

The true answer is to not ban everyone with no reason just for having the game recently

[cobalt halo]

Bans are issued for a reason, if you have a disagreement you can #❓┃submit-a-ticket

[cloud pumice]

I did submit a ticket. Still waiting

[white jungle]

Hi folks, i know you have limited resources for looking at tickets, would it be possible to have a look at my one, i seen the servers were freshly wiped and i wanted to hop on with my friends. I submitted it 20/02/2026. just cant find other great servers

[untold root]

yes but how do u explain me getting baned for having 2 accounts and and nono of them have any kind of bans whatsoever i make a ticket for not having a vpn and its kjiking me for vpn and the admin just banees me no reson no explasnacion after i said i have 2 accounts like tf are u on

sorry for being rude but u can see where im coming from

foe making a ticket for vpn wich i dont have to getting baned for no reson

and like last time when my vpn ticket got denied wothought explanacion this to they just close ticket no explanacion whatsoever

this al stareted cuz ur server kicks me for vpn wich i dont have one day i can get in servers no problem and the other kicks me for vpn so i restart my internet restart pc backup rust game files cuz google said it and it works nxt day kicked again to everything asgain expecting to get in and i cant like tf

15 andmins and no one has any balls top respond nice comunity

[rich storm]

Admins will get to your ticket when they are available, the team is pretty small at the moment

[untold root]

still not a reson why they dont look int tickets longer they just ban and go next

[steep solar]

@cursive nymph I added some stuff to my ticket for whenever you get the time to look at it! 🙂

[thorny wind]

can someone explain me why stuff dont reply to ban appeal xd

[tawdry warren]

Hi there, thanks . All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[glacial latch]

pls dont tag staff

[steep solar]

He told me to @ him when I had added the stuff to the ticket that he requested!

[glacial latch]

oh ok

[karmic fractal]

hey guys where do i/auth?

[neon shore]

Ingame

[karmic fractal]

ohhhhh

thoug was on discord cool

[neon shore]

Make sure you have linked at
https://link.bestrustservers.com/

[karmic fractal]

and whats the channell to link?

i did already

[neon shore]

Then just /auth ingame

And you should get the kits

[midnight stag]

got banned for sus account when i literally just started playing the game, my friend told me to join this server and link everything, boost and get free kits for starting

[proper hemlock]

#❓┃submit-a-ticket with all the infos please

[midnight stag]

ah thank you

[cloud pumice]

You will have to wait so much for doing nothing

[midnight stag]

thats not good

[cloud pumice]

ik

[lofty crypt]

ticketıma bakıcak admın varmı y ban itirazı

[tawdry warren]

Yönetici size hızlıca cevap verecektir, yapabilirler.

[lofty crypt]

okay thank you

[fiery gorge]

is there any admins who are looking at the reports???

or are they still sleeping in their moms bed

????

[neon shore]

Yes they are & they will reply to you when they get to your ticket. Please remain patient

[fiery gorge]

ahaha 'remain patient' FDGJSDGJDJG

He fckd my game and logged off and you are still saying be patient. in the end what will happen is that one admin will come and say that he is offline that's why we are not looking into it DFGFDSGFDGJFDJGFDGJD

I totally regret that I spent my 600 hours in these servers

in solo servers there are lots people who are keeping teaming

you are as admins just watching mstrbting xd

[quasi igloo]

@fiery gorge I understand your frustration have you made a ticket?

[cold vessel]

WHEN IS THIS WIPING?

[tawdry warren]

u can chaeck #🔔┃wipe-reminder

#🔔┃wipe-reminder

[cursive nymph]

One moment

[whole nacelle]

You can also do /wipe in any bestrust server to check when that server wipes.

[lofty crypt]

wipe saatini neden checkliyim

Should I control the deletion time?

[tawdry warren]

Seni yanlış etiketledim

Etiket olduğunu görmedim.

[lofty crypt]

oky

[cursive nymph]

Player you reported for Teaming is now banned for Cheating

Please load onto the server and I will return items

[short canopy]

Bakabilecek yönetici var mı? Ban itirazı

[whole nacelle]

Bir yönetici talebinizi en kısa sürede inceleyecektir, lütfen sabırlı olun, çok meşguller. 🙂

[warm condor]

why did i randomyl get muted for harrassment?

[whole nacelle]

If you feel like your mute was unjustified, please feel free to open a ticket. 🙂

[warm condor]

feel free to not reply

[whole nacelle]

Have a good night.

[warm condor]

you to

[hard perch]

how do i get my kits

[whole nacelle]

Do /kit.

[hard perch]

i linked my discord and steam and its still not letting me

[tawdry warren]

/auth

[tawdry warren]

try this

[hard perch]

thank you for being helpful

[warm condor]

]a chat mod is just muting people for no reason in the solo server over and over again someone just got unmuted then he muted them again

[quasi igloo]

dm me please

[whole nacelle]

Please gather evidence and submit it in a ticket.

[mental talon]

why i have no discord kit

[tawdry warren]

tru use /auth

[mellow raft]

I tried playing using ExitLag, but the server blocked me because I was using vpn(ExitLag) Is there a way I can access Best Rust Server using a VPN to reduce ping since I'm playing from a remote area?

[tawdry warren]

hi try to open ticket for can use vpn in server #❓┃submit-a-ticket

name for ticket vpn

[quasi igloo]

Hey there with exitlat its a weird situation with a vpn whitelist it may be possible

Once you make a ticket explain your situation and an admin will be with you asap

[bleak walrus]

What this administration is presenting is an absolute disgrace. A month of ignoring my report is proof of total incompetence, disregard for duties and lack of basic responsibility.
Each subsequent silence is conscious negligence and undermines trust in the entire institution. I expect immediate action: a full explanation of the situation, identification of the person responsible and a precise timetable for resolving the matter.

[runic sonnet]

Please also note that there are 200,000 members still waiting.

[bleak walrus]

but what are you telling me that 200,000 people are waiting for answers? What is the responsibility of the secretary or the people who are paid for it? what are you doing? how much longer can you wait?

[quasi igloo]

?

[quasi igloo]

Hello huan could you explain your a issue a bit more

What happend exactly so i can give you a detailed response

[runic sonnet]

Listen, I'm just a Trial Moderator, I'm trying to help where I can and in whatever way I can. Many people are waiting, believe me, the guys are trying their best to fulfill all your requests.

[neon shore]

Jason is a moderator

[quasi igloo]

i was not aware 200 thousand people are waiting thats what i meant

[runic sonnet]

That's not how I understand it.

[quasi igloo]

We can talk after let me help huan first

@bleak walrus Do you currently have a ticket open? is my next question aswell

[bleak walrus]

what happened? I've been waiting for a response for over a month, I keep giving new tickets and everyone still doesn't care. I have already written on this chat, and 5 people also waited for several weeks. but apparently it gave up

[bleak walrus]

yes

[quasi igloo]

What ticket type

And when was the first ticket opened and was it closed?

Exact date if possible aswell not a rough guess

[bleak walrus]

ban appeal, the first ticket was opened on February 2, 2026, it has not been closed until now. I'm still waiting to see this ticket

[quasi igloo]

i will alert the ban appeal team right now

to the long wait has it been closed at all before i reach them

[late radish]

I was banned for no reason for "suspicious account" when I was peacefully at home doing nothing

[quasi igloo]

Please go ahead too https://discord.com/channels/277748656420028426/1118287481322872842 in the ban appeal section

[late radish]

I did

wtf is this ban xdd

[quasi igloo]

It is done by the system please try and be patient

[bleak walrus]

approximately when can I expect an answer?

[quasi igloo]

Once you answer has it been closed before i contact them?

[bleak walrus]

no, I didn't get any answer. I send a new one every week or two because I don't have any answers and everyone has these tickets somewhere

[quasi igloo]

That actually makes the process longer

You accidentally made it longer for yourself but i will contact someone

[late radish]

So i cant paly for no reason rigth?

[bleak walrus]

know it takes a while, but every previous ticket I wrote was answered within a week at most. now it's been 3 weeks and everyone who responds from the administration/moderation except you in this chat, like the one above, writes that 200,000 people have tickets or that I have to log 20k hours to get unbanned

[quasi igloo]

Ban appeals take the longest due to there sensitive nature if that makes sense

[bleak walrus]

I understand, but I always got some kind of answer. now only in this chat

[quasi igloo]

You got a response from the ban appeal team?

Youve been banned before?

[bleak walrus]

Since February 2, I have not received any response.

not on this steam account.

[quasi igloo]

so ban evading

[late radish]

I have a question: do you know if anyone will answer me sometime today? Because if not, I'm going to sleep.

[quasi igloo]

Probably not im sorry to say

[late radish]

Omg

Ty i guess...

[bleak walrus]

no, I was initially banned on my previous account for a suspicious account, where I had previously had my account stolen, where I had a surprising 300 hours, and that's why I also got banned on this one for that

[quasi igloo]

im sorry id rather not lie and say ye

[agile radish]

Şu ticketlere kim bakacak arkadaş 30 saattir bekliyoruz , ban atması 2 saniye kaldırılması 30 gün

[quasi igloo]

@plush tide

[quasi igloo]

So you ban evaded

[late radish]

idk why i cant play for no reason xd

[tawdry warren]

Bunun için özür dilerim ama biletlerin hazırlanması biraz zaman alıyor.

[bleak walrus]

so why did they write to me after all this that I had to play at least 3 months and put in hours to get unbanned on this account?

I can send you the chats from the tickets when I received these messages
\

[quasi igloo]

The system must have flagged you by accident it happens if that is the case its probable you will unbanned

[bleak walrus]

ok, but when can I expect it? It's really starting to annoy me. as many times as I wrote, each time someone complained about the same thing, that they had to wait so long

honestly, please report it if you can

[quasi igloo]

I dmed somebody i have let the people know its all i can do for you man im sorry to say

[bleak walrus]

I am the only moderator and administrator to thank you for your help. everyone else tried to be funny but failed.

I hope I will get an answer soon

[quasi igloo]

I do aswell

[neon shore]

on other servers i believe. if you're using a new account to circumvent the ban then you will be banned for ban evasion like the guy the other day was

[untold root]

no none told me what io did just baneed after i meade a vpn ticked for not having vpn hahaha and the server kicking me for vpn funny

[neon shore]

Has one of the team told you they have sorted your VPN whitelist?

[marsh rover]

im freezed! I cant move! I was driving a car and my game character cant do anything! anyone know what I can do?

[runic sonnet]

press fn and w maybe or reconnect the server please

[marsh rover]

I already made both and now im just sleeping on the floor and cant do anything...

[wheat maple]

F1 and kill ,maybe?

[mental kettle]

the splits.gg code is not working

cannot input it into the promo bar

[tawdry warren]

can send screanshot

[orchid chasm]

yo can someone help me i have a quick question

[gray heart]

whats up king

[orchid chasm]

i had my doors opened but it was an airlock and people got inside how?N

[cursive cloud]

hmmm, is anyway you can join me on ds voice channel so you can show me

[orchid chasm]

how do i show it

i think he pushed someone into my base

2 people but it was in airlock and they got both inside somehow

i just want to delete the game at this point

[cursive cloud]

thats weird, i can try to help you find out how the got inside so you can avoid it again.

[orchid chasm]

I have not that much game knowledge but i thought you cant go inside with airlock

i guess the only solution is to close them 😄

[cursive cloud]

that wortks too hahaha

[orchid chasm]

whatever haha i am so done with this game

[cursive cloud]

yea its a bit hard if you solo and new

[orchid chasm]

its impossible

[spark sun]

How do door share work? like if I left team would I still be able to open them or no?

[gaunt heart]

If you are on the same team and tc it will work if you aren’t you will need to type the code in 🙂

[hot tree]

been waiting on a response for my ticket for a month and a half now

[stark mango]

hello, I have a question, how can I unlock the skinbox option

[cloud ocean]

i think its been removed since facepunch banned them

[stark mango]

then there wouldn't be an option on the server that says /skinbox

but maybe it is and you don't know

[cloud ocean]

my best guess is thats its locked behind a vip rank or its just disabled

[stark mango]

it says donate commands but where and what do I have to buy to get it, I don't know

[minor crag]

solo duo 3x #6, anyone else having trouble connecting to the server ?

it like wouldnt allow my bf and i to open doors etc., so we log and its just stuck on client ready and wont load us back in

[cloud ocean]

did you manage to fix it?

[cloud ocean]

if you go onto our website https://store.bestrustservers.com , Both gold and diamond ranks will give you access to the skinbox

[minor crag]

It stopped for now but its the second time in an hour, i know a while ago i had this issue in another server of best rusts but it eventually got fixed

[cloud ocean]

hopefully just a one time thing if it persists i suggest making a ticket

[minor crag]

ok

[echo carbon]

Any idea on when I will have my ban request reviewed? Its been 5 days now and still have not heard a word after i killed one person in a server

[tawdry warren]

they will answer u fast they can

[wanton ledge]

i waited a month before they unbanned me

[tawdry warren]

but dont close the ticket if u close and open new one u will wait more

[echo carbon]

Dang ok, guess that request was kinda pointless

idk how to even view my ticket

[tawdry warren]

in ur dm

its name bestrust

[cloud ocean]

if you message @vocal narwhal it should be there

@kind compass

@austere ocean

idk which one it is lol theres a few 1 minute

[dusty garnet]

@polar cedar @normal gulch @stoic lava can yall check my ticket please been like 7 hours still none yall responding can u guys give me an update

[cloud ocean]

iirc there are alot of tickets and only a small group sorting them i may be wrong though but in the meantime just be patient if it takes more than a day try to reach out for further support

[dusty garnet]

thanks bro ill do that if it does

[cloud ocean]

hey sorry for the ping but my suggestion to you was actually wrong dont try seeking further support after a day , there are many many tickets and theyre done in order sorry for the false hope

[glacial latch]

You're right but it doesn't take day it take more than weeks

And it can take month BTW

[dusty garnet]

No worries man thanks for letting me know

[cloud ocean]

well we are one of the biggest rust servers so its not crazy to assume theres tens of thousands of tickets

[cloud pumice]

Then why do you perma ban massively without a valid reason?

[cloud ocean]

im just a trial mod i have no involvement in ban decisions

[cloud pumice]

What do you even do?

[cloud ocean]

provide basic support and mute malicious players in chat

[lunar tusk]

No-one will be banned without reason, if anyone feels as if a ban has been issued which isn't valid... Make a ban appeal #❓┃submit-a-ticket.

[cloud pumice]

Yesterday I talked with like 20 trial mods and they only say that I must wait for the ticket. Wow

[cloud pumice]

I made a ban appeal and I have been waiting since yesterday, I was banned without a reason so idk what are you even talking about

[lunar tusk]

Then be patient, there are many tickets to be reviewed. Yours will be reviewed as soon as possible!

[cloud pumice]

The same again, wow

[neon shore]

Ban appeals are handled by a very small team & we get a large volume of ban appeal tickets. These tickets require extra careful review to ensure those who are genuinely meant to be banned remain banned. I understand the frustration in having to wait especially if you are legit however the team will get to your ticket when it’s your turn to have your ticket reviewed.

[fiery gorge]

bro I always make a ticket if I saw inequality in the game in these servers, do you think I do frustration without making a ticket xd

[cursive nymph]

did you get to the cheaters base?

[cloud pumice]

Yeah, this is the third time you guys say this, I know you can't do much more but I want to keep playing mostly because I did nothing

[ocean ermine]

my boy has been waiting for over 2 weeks lock in

[glacial latch]

pls be patient all ticket are in queue do they massive amount of ticket

[neon shore]

I know mate and trust me I know how frustrating it can be. Our system will improve with time so consider it some teething pain in the short term. I’ll try get someone to check out your ticket ASAP however please note they have MANY tickets to get through.

[cloud pumice]

Shouldn't then exist an anticheat system? There are that much tickets only because there are massive banning without valid reasons. And let me remember you, perma ban. I can only wait and wait snd nothing guarantees me that they will unban me for doing NOTHING bad

[ocean ermine]

then get to work

[glacial latch]

i cant solve the ban ticket because only the ban appeal team can

[ocean ermine]

then put them to work

[glacial latch]

pls be patient

[ocean ermine]

no

[neon shore]

The system catches SO MANY cheaters. I don’t do the ban appeals however I have collected some information to pass onto admins for a few people and every single one was in cheating discords & had cheats for other gams

[ocean ermine]

it sould not take this long time and only thing you guys can say is please be patient

[cloud pumice]

Bro I'm new in the game and didn't even do much thing🤣🤣

[neon shore]

So in my experience with this system it catches FAR more cheaters than legit players. No system is perfect however this system does work as intended. I understand the frustration in being false banned though and if you are legit you’ll be unbanned

[cloud pumice]

Literally, mods do nothing

[neon shore]

Just need to wait for an admin to review your ticket, that’s all.

[neon shore]

Ban appeals are handled by a handful of people with the ban appeals role which is why these can take longer, I can only suggest you leave a #1135493215374553138 and ask them to hire more ban appeal team members

[glacial latch]

its the only the ban appeal team who can help you with your ban

[cloud pumice]

That's what I'm saying. You only say that we have to be patient while doing literally nothing

[glacial latch]

what do you want me to do

[cloud ocean]

https://tenor.com/view/jonah-hill-i-guess-bro-bro-i-guess-ok-man-gif-6278747235421617446

[neon shore]

Because we literally can’t do anything as trial mods. We provide support and mute people for racist, extreme toxicity, harrassment etc. messages

[cloud pumice]

Idc, I only want to play

[cloud ocean]

did you get banned?

[glacial latch]

so be patient until they get to you

[cloud ocean]

then it was probably for a good reason lmao

[cloud pumice]

The fifth time you say this🤣🤣

[cloud ocean]

how entitled must you be to think your ticket is more important than everyone elses

[neon shore]

Suspicious account

[glacial latch]

what do you want lme to say lol

[cloud ocean]

you could just play on another server and wait for a response

[lunar tusk]

@cloud pumice Was it a bought account?

[cloud pumice]

You suck doing your moderator job, because you dont know why I was banned or what I was doing. If you feel bad about what I said, I don't care and you can cry about it. I did nothing, got banned and you come now to say that its my fault🤣🤣 embarrassing

[cloud pumice]

Its my own steam account, I don't even know how to cheat in ANY game

[lunar tusk]

I hear that but did you purchase the steam account?

[cloud ocean]

trial moderator btw a monkey could do my job lmao

[neon shore]

AI*

[cloud pumice]

Its mine, with my email, games and made by me

[cloud pumice]

Then dont be here saying nonesense, because I was banned randomly

[neon shore]

And you are the only person using your computer? Only one steam acc you’ve ever owned?

[cloud pumice]

Yeah man

[lunar tusk]

Hmmm ok... Well in that case i'm unsure what's flagged it, bought accounts are usually automatically placed under suspicion. I understand you're frustrated and you feel like you're only hearing the same answer but unfortunately, for now, all you can do is wait. Arguing with the people advising you isn't going to speed up any processes. Have a great day 😊

[cloud pumice]

This is unfair

[glacial latch]

pls calm down there is so man people who have the same issue as you

[cloud pumice]

You are proving what I said. Its unfair

[cloud ocean]

just play a different server until you get a response

[cloud pumice]

What do you think I'm doing

[cloud ocean]

complaining about something that can be solved by just waiting

[glacial latch]

some time the bot give wrong ban but sometime no just stick with the ticket until support respond to you

[cloud pumice]

Complaining about something that is so bad done and its literally unfair

I dont want to wait a week for playing the game

[cloud ocean]

then dont wait just leave the server and forget about it nobody is forcing you to play our servers lol

there are many other servers which would happly take you in

just wait it out like the rest of the people who mightve been falsely banned and stop complaining i get its frustrating but thats just how it is arguing isnt gonna fix anything

[cloud pumice]

Wow, thank you for doing nothing and not helping me. Nice mod, you need a raise🥰

I want to play because most of the servers are of bestrust

[cloud ocean]

can you not comprehend the fact that we cant do anything something weve told you multiple times now

[cloud pumice]

Who are you to tell me what to play if I was banned randomly

[cloud pumice]

Then just dont make it worse, your role is to help

[cloud ocean]

https://tenor.com/view/bro-just-typing-shit-atm-man-funny-tiktok-gif-6754206601808444804

[cloud ocean]

how exactly are we making it worse

[lunar tusk]

@cloud pumice @cloud ocean Going back and fourth isn't going to speed anything up, just creates a negative atmosphere in the channel.

[cloud pumice]

Wow, so profesional. Answering with a gif because he cant say much more, good job man.

[cloud ocean]

theres not really much more to say its a pointless argument that ends up at the same point over and over

[cloud pumice]

You are the one making it worse, you don't even try to help since the moment you texted the first message

I know you cant do nothing but you aren't doing anything more than arguing with someone being a literal mod

[cloud ocean]

we have been instructed to tell people that are facing issues with bans to wait their time for a response due to the low amount of people on the ban appeals team , i cannot help you at all other than tell you to wait

[cloud pumice]

Then stop saying your opinions to me

[cloud ocean]

https://tenor.com/view/jonah-hill-i-guess-bro-bro-i-guess-ok-man-gif-6278747235421617446

[lament gust]

how long will it take to see my ticket

[tawdry warren]

When will answer it fast they can

[lament gust]

okay

[civic trench]

how can i open a ticket?

[gaunt heart]

#❓┃submit-a-ticket

[silk sigil]

i want report cheater how ?

[muted bane]

#❓┃submit-a-ticket

[glacial latch]

go to player report in here https://discord.com/channels/277748656420028426/1118287481322872842

[finite salmon]

hola buena no puedo registrarme en el server

[gaunt heart]

Puedes elaborad?

[finite salmon]

seguí los pasos del registro pero cada ves que me uno al server me expulsa

[fringe comet]

ADMINS!!! Can you please reply to my ticket? I've been waiting for three weeks. Thanks in advance for your reply.

[gaunt heart]

#❓┃submit-a-ticket te podemos ayudar aqui!

[cloud ocean]

youre gonna have to wait sadly

[lunar tusk]

Please be patient, someone will be back to you as soon as possible!

[cloud ocean]

it will take a very long time

[nova thunder]

Heya just wanted to ask if it's normal for admins to answer my ticket, ask me questions and then when asked if they need anything else to process my unban they don't reply? 😅

[late radish]

oye bro que ayer me han baneado

Por la cara ayer, por cuenat sospechosa, y nadie me desbanea

[glacial latch]

For ban appeals we have a smaller, experienced team that carefully reviews each ban appeal, which can make the process slower. Since we’re one of the largest Rust communities, we receive a high number of appeals, including from cheaters, teamers, and ban evaders. This results in a long queue and extended response times. We apologize for the inconvenience and appreciate your patience.

[nova thunder]

I mean, I'm pretty sure my ban was due to me using a hotspot instead of normal internet (cheaper for me) and I just got banned on spawn, never played bestrust before

[late radish]

I understand that, but the system banned me for suspicious account and I can't play, it doesn't make sense.

[nova thunder]

Just trying to get onto the server since wipes fit into my busy schedule when I have work and etc

[late radish]

I was literally standing still at my base when it happened

[glacial latch]

just be patinet support is reviweng your ticket

[glacial latch]

pls make a ticket

[late radish]

I made a ticket

[glacial latch]

now you need to just wait for support to assist you

[late radish]

I've been waiting for about 24 hours, and nobody answers me when it's just a matter of reading two things and seeing that I've barely killed anyone and I've only played about 3 hours on the server

[glacial latch]

yeah ban appeal take too long it can take month or week

[late radish]

Seriously, I get banned for no reason and I can't play?

Honestly, that's crazy.

[glacial latch]

the bot ban you as sus acc if you think its not right just stick with your ticket

[late radish]

I mean, how can that be true? I'm a new player with 50 hours in Rust and literally with an account that doesn't have VACs and is ancient; I only play on it.

[glacial latch]

yeah if its false just wait for admin to confirm that

[late radish]

I understand, so if it's false, I've simply wasted my time playing on the server and will be penalized for a month without doing anything? Interesting...

0 sense xd

[glacial latch]

play other server until admin confirm

[late radish]

hahahah okay.. I will not play this server anymore, have no sense honestly

[glacial latch]

alr man

its not our fault that you get banned

[late radish]

But I was in my house doing nothing, I was literally AFK. Yesterday a mod told me that sometimes happens automatically by the system. If that's the case, then it's your fault, tbh.

[vestal hawk]

the bot flagged your account as suspicious because it only has 50 hours im guessing that it is also level 1 im not sure on how the bot works but I think it goes off principals like these

[late radish]

so its not my fault xd

lvl 8 btw

[vestal hawk]

ye its not your fault you will just have to wait for an someone to review your ticket and the ban will get lifted if everything checks out

[glacial latch]

bro he dont understand

[vestal hawk]

It’s ok that’s why we are here to help

[novel latch]

do the 3x quad server have chickens enabled been running around for some time now so starting to wonder 😄

[fierce hatch]

Hello, yes all servers have chicken enabled from what I’m aware off, I seen chicken on ever best rust sever I played on so far

And I played on like 15+ different ones

[novel latch]

ah okay ty 😄

[fierce hatch]

No worries mate, enjoy your wipe!

[vestal hawk]

Yep there is they are just hard to find because they don’t move around

[novel latch]

yea figured that but hey might aswell just keep on looking then xD

[fierce hatch]

Keep looking and you will find them!

[vestal hawk]

Took the words right out of my mouth there 🙌

[ivory vigil]

How long should I wait for my ticket to be replayed to

[fierce hatch]

What type of ticket is it?

[ivory vigil]

Ban Appel

[vestal hawk]

Oh that is going to take a minute

[fierce hatch]

Ban appeal can take a bit longer, all ban appeal are done in order they come in so can take a bit longer, but your will be look at as soon as possible

[vestal hawk]

Since there are a lot of ban appeals and other types only certain people can reply to them

[cloud ocean]

ive been removed from the staff discord server?

[glossy flame]

Damn unlucky.

[ivory vigil]

Dude that sucks

[cloud ocean]

ive not been told why which is confusing

it just happened super randomly can someone check it out for me

[glossy flame]

U can create a ticket to ask for more information! Hope.this helps!

[ivory vigil]

I got banned for playing with a cheater even tho I didn’t know he was cheating

[glossy flame]

Submit a ticket for a ban appeal! Hope this helps!

[ivory vigil]

I have I’m just waiting

[glossy flame]

Ban appeal can take a bit longer, all ban appeal are done in order they come in so can take a bit longer, but your will be look at as soon as possible

[neon shore]

like wealth said you can open a ticket however Cheater Association bans are usually 1 month from what i can see, not permanent. would assume if it became a regular occurrence i could see it being perm.

[glossy flame]

@cloud ocean I asked an admin and you have to ask a mod mentor for information on why you got terminated from staff team

[cloud ocean]

dw i got my reason why

and i think it is unjust lol

[glossy flame]

Unlucky bro maybe you'll be allowed back soon

[glossy flame]

Try to appeal idk gl !!

[glossy flame]

Please use a different chat like #💬┃vanilla-chat to say hi thanks.

[foggy karma]

😹

[low forum]

Thank you. I only wrote to show that we are here and will be here when people need our support.

[foggy karma]

Cornballs

[ivory vigil]

I know but I had a kit that I had paid for and have lost it due to me being banned while I had the kit for only 7 days

And honestly had no idea my teammate was hacking and had no way of knowing

[vestal hawk]

Write that in your ticket as well

They might reimburse always a chance

[real pelican]

Hey I’ve submitted a ticket in the ban appeal section I’ve waited 2 weeks for a reply I’ve donated to the server multiple times it would take 2 seconds for the ban appeal team to look at it and realize what happend I’m trying to play the trio wipe today someone please help

[foggy karma]

Don’t get banned ur fault

[ivory vigil]

They won’t do that twin

[real pelican]

Pipe down mysto you don’t even know what happend

[vestal hawk]

Those take a while they do the tickets in order and it’s a small team

[ivory vigil]

Hey if I already opened a ticket a while ago and have more info to add can I just text more and it will add it to the ticket

In the dm

[vestal hawk]

I’m not too sure but when they reply I think you will be able to speak to them there

[neon shore]

Yeah write it in ticket they MAY be able to pause the time you have remaining and give it back when unbanned

[glossy flame]

Yes 🙂‍↕️

[quasi igloo]

Wha kind of ticket?

[glacial latch]

Probably a ban appeal

Because its only kind of ticket who take long

[mental lake]

Yo why is the USA community solo server hosting on a EU server ?

it legit says north america on it when i get in i got 160 ping with fiber

[glacial latch]

It's only a bug

[mental lake]

dawg that aint a bug lmao i got the filter on NA only servers so whoever owns the servers set it as that

[glacial latch]

Your WiFi is bad then

[mental lake]

you eu or us ?

[glacial latch]

Eu

[mental lake]

check dms

[glacial latch]

Ok

[viscid bloom]

Hello when dose solo duo 2x wipe ?

[glossy flame]

The solo/duo 2x wipe u can find here #📅┃wipe-schedules

[viscid bloom]

thanks 👍

[glossy flame]

the next one is duo-2x-3 u can find details about the map #1475533931821531216

your welcome !!

[neon shore]

Is it the Solo only 3x?

[mental lake]

nah the vanilla community

check dms ill send ya a ss

[neon shore]

Sweet

[woven locust]

hey bro my friend cant join server error vpn

[neon shore]

Bestrust Solo ONLY #4 - Weekly
IP: connect 141.11.117.5:28015

This is the Solo only USA server if this is what you were looking for 🙂

[woven locust]

yoy can check dm?

[neon shore]

sure thing

[neon shore]

he needs to join the discord and open a VPN whitelist ticket. You can do so at https://discord.com/channels/277748656420028426/1118287481322872842 and clicking the VPN whitelist button

[woven locust]

I sent you

[woven locust]

We've been waiting for an answer for an hour now 😭

[neon shore]

He has opened a ticket?

[woven locust]

yes

[neon shore]

Then he needs to wait for one of the team to review the ticket and whitelist his VPN

We dont have access to do this as trial mods. These sorts of tickets dont usually take super long so just be patient and one of the team will sort you out when they can

[woven locust]

He uses a Discord bypass because he is located in Russia.

[neon shore]

no worries at all, one of the team will sort that out for him 🙂

[woven locust]

ok thx

i love you ❤️

[neon shore]

no problem at all, hope you have a good day & if you need anything else lmk 🙂

[mental lake]

Yoooo i need some help with these teamers on a solo only

[vestal hawk]

make a ticket

https://discord.com/channels/277748656420028426/1118287481322872842

you should get answered pretty fast but make sure you have evidence

[mental lake]

@vestal hawk made one

[vestal hawk]

alr i cant check it since im only trial mod but im sure a moderator will answer to it soon

[ivory vigil]

It’s already gone

[ivory vigil]

Ban Appel

[tender horizon]

Hi i made ticket last week on tuesday and still nothing. I know it takes time but how did a i know that im unbanned?

[cursive cloud]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[tender horizon]

Ok, but where i can find that iam unbanned or something

[vestal hawk]

you should recieve a message from someone probably the bot

[tender horizon]

Okey

[cursive cloud]

the bestrust bot will send you a dm about the ticket

[tender horizon]

Thanks guys

[vestal hawk]

yw we are here to help

[radiant locust]

unban my friend u monkeys he got banned 3 weeks ago for ban evading when its his 2nd day on the game on his first ever rust account

support team led by a bunch of donkeys

submited a ticket and everything and waited for 3 weeks

[glacial latch]

Pls don't insult staff

[radiant locust]

pls do ur job

[glacial latch]

It's not mine it's for the ban appeal team

[radiant locust]

then why arent they doing anything

talked to multiple ppl who got falsely banned and none got an answer

[ivory vigil]

It’s a small team apparently but like still there so many false bans and we’re all waiting

[cyan elbow]

guys what ip is for duo-6

[radiant locust]

exaclty like it cant be that hard to check tickets

or fix the anticheat

[ivory vigil]

And bc they have made me wait a week I’ve lost my kit that I paid for

[glacial latch]

For ban appeals we have a smaller, experienced team that carefully reviews each ban appeal, which can make the process slower. Since we’re one of the largest Rust communities, we receive a high number of appeals, including from cheaters, teamers, and ban evaders. This results in a long queue and extended response times. We apologize for the inconvenience and appreciate your patience.

[radiant locust]

scammer ahh server

[ivory vigil]

But like if you know that your a big rust sever, Mabye make a bigger team to account for all that

[glacial latch]

We are not scamming people

[radiant locust]

or fix the anticheat so it acc bans cheaters

[glacial latch]

You know also cheater make ban appeal ticket

That's why they carefully reviews each ban appeal

If they unbanned everyone it will be a disaster

[radiant locust]

i ran into multiple non legit cheaters in one day and none of them got banned but my friend with 5 hours gets one

[ivory vigil]

I’m aware but you still said you guys have a small team, how about get more people on that team to account for all that and look in to your anti cheat it’s terrible

[glacial latch]

There a lot of ban going on every 1 min

[mental lake]

actual low iq response

[radiant locust]

fortnite yart a tuff ass name ngl

[ivory vigil]

Yes dude Ik so why have such a small team

[glacial latch]

If they get more unexperienced people to the team it's gonna be so random cheater will get unbanned too and that's won't be good for everyone

[ivory vigil]

Train people Mabye?

So they know what there doing

[glacial latch]

That's happening but its take too long

[gaunt hearth]

Hey still waiting for my appeal to be checked can a admin helppp

@ionic marlin

[gaunt heart]

They will be working on it just need to be patient

[glacial latch]

Pls don't ping staff and be patient until an admin get to you

[gaunt hearth]

Ofc ofc

[radiant locust]

yeah its gonna take about 1 month prob more

[cursive cloud]

yea something like that

[subtle wedge]

where do i report

[proper hemlock]

#❓┃submit-a-ticket please

[neon shore]

You can open a ticket in https://discord.com/channels/277748656420028426/1118287481322872842 and selecting the ticket you would like to open

[radiant sluice]

Hello 10 min ago i used BESTRUST affilate code but i dont get the 3 high value skins they say you would get for free.

[neon shore]

/splits in game

[radiant sluice]

I did that

[proper hemlock]

He means on splits. Thats a bit bugged indeed. Try to refresh, enter the code again or look in something like your inventory. You can sometimes still open them even if they show up locked

[radiant sluice]

aight

[proper hemlock]

I will have a look on splits as well real quick

[radiant sluice]

Got 3 cases but didnt get any skins only gems

[glacial latch]

Your not lucky enough

[radiant sluice]

Why do they say you get 3 FREE HIGH VALUE SKINS if u dont

[proper hemlock]

Yes, its just a chance to get skins. Marketing

[radiant sluice]

woooow what a scam

[proper hemlock]

But you have a nice splits kit ingame now

Thats not too bad

[radiant sluice]

only if i deposit money on split right

[proper hemlock]

No, there is a free one

[proper hemlock]

You should be able to unlock that with /splits and /auth

[peak thicket]

theres a cheater can someone help me here fast?

[proper hemlock]

Best way is to #❓┃submit-a-ticket

[vestal hawk]

ye if the admins dont have a lot of tickets and the guy is still online so they can spectate him he should get banned pretty fast if you make a ticket

[sinful kelp]

The x2 trio #5 is from europe?

[neon shore]

#📅┃wipe-schedules will show you which server is in which region

[civic trench]

pls can some admin answe my ticket pls

answer

[glacial latch]

All tickets are in queue and will be reviewed in order it reached its turn pls be patient

[grand mortar]

aimbot player on the sv, how can send my screenshot?

[civic trench]

how many in queque?

[glacial latch]

I cant provide you with the exact number but they gonna get to you soon

[glacial latch]

Make a ticket and go to the player report section

[civic trench]

tanks

[glacial latch]

Np man

[bright totem]

How many ppl in queue for VPN whitelish

[glacial latch]

I can't provide you with the exact number pls be patient

[bright totem]

sorry

[quasi igloo]

Those are usually pretty fast so dont worry

[bright totem]

ohhh ok so i might be informed abt this tmrw

[quasi igloo]

yea

Its quite possible

[glacial latch]

np

[fresh yew]

i boosted the server then typed link, don't seem to have gotten the kit for that

[glacial latch]

try /auth

[normal cargo]

is racism bannable?
like screaming out n word

[verbal ice]

its mutable at first if it is done again and again can lead to a banning

[vestal hawk]

if /auth doesnt work just restart the game that might fix it

[vale kayak]

I submitted a ticket on February 7, 2026, to have my ban appeal, but it still hasn't been reviewed. How much longer do I have to wait? It's been over two weeks.

[wanton ledge]

they have a small team who are viewing the tickets bro

[vale kayak]

but over three weeks isn't too much?

[wanton ledge]

i waited almost a month before it got viewed

[vale kayak]

oh

[wanton ledge]

its normal

[vestal hawk]

ye like heylo said the admins who are able to respond to ban appeals are a small team and there are currently a lot they do them in order so you might be soon but no promises

[vale kayak]

okay thanks

[wanton ledge]

i waited a month to get unbanned and after one day of playing got banned again

😄

i guess you cant be good at this game

cuz youll just get banned

it is what it is tho, i respect the admins opinion

[nocturne dawn]

how do i get access to splits.gg ingame? i just used the code on splits

[quasi igloo]

Go ahead and try /splits in game aswell as /auth

And make sure everything is linked correctly

[nocturne dawn]

ty ty

[karmic nest]

when does mods check appeals

[proper hemlock]

Takes a bit. There are plenty of Tickets

[ivory vigil]

Takes weeks even months

[cursive cloud]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[hasty python]

It's already been 21 days since I put in the inquiry ticket, but is it still right to wait?

[candid elm]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[hasty python]

Okay, I'll wait a little longer. :(

[late wadi]

the splits.gg thing says invalid code

[slender arrow]

DId you click on rewards and then input the code and click "Claim rewards"?

[vagrant pelican]

how long can i expect to wait for a ban ticket appeal to be opened

[slender arrow]

All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. Just gotta be a bit patient :)

[vagrant pelican]

ahh got it thanks

[late wadi]

now i did

[late wadi]

but then in game still no kit

[slender arrow]

Did it work now? :)

[slender arrow]

Have you tried reconnecting to the server?

[late wadi]

let me try

[late wadi]

nope still says no permision

[slender arrow]

Thanks for trying that. Can you double-check that your Steam account is correctly linked on splits.gg and that you're logged into the correct account.

[slender arrow]

If it is the right account then I'd wait 5-10min, then try rejoining the server and using /kit command again

[quasi igloo]

/auth or /splits may fix it @late wadi

[distant birch]

Who can I talk with about the staff applications?

[modest junco]

i cant get vpn whitelist and im in a internet cafe and i cant play

[indigo sparrow]

is the deepsea deactivated ? The time ran off (3 hrs) and now there is no deep sea on the map

[slender arrow]

Under #❓┃submit-a-ticket there's a button for "Staff Applications" which opens the ticket for you. 😊

[modest junco]

i cant

[slender arrow]

The Deep Sea event isn’t deactivated.
It’s a timed event. Once the 3-hour duration ends, it despawns and disappears from the map.
It will respawn again on its normal schedule. Keep an eye on the map for the next one 🙂

[indigo sparrow]

Thank you very much !

[slender arrow]

I'll get right back to you with an answer to your question, give me a moment :)

[lucid elk]

#❓┃submit-a-ticket Open a VPN Whitelist ticket

[modest junco]

I did ty

[wary oar]

https://discord.com/channels/277748656420028426/1475992379134705838

[modest junco]

i am still waiting ???????

[slender arrow]

The team reviews tickets carefully and in order, so it may take a little while. Thanks for waiting! You'll get a response to your ticket as soon as possible.

[agile radish]

The tickets haven't been checked for 48 hours; administrative staff should be hired, 3-4 of them.

We are very unhappy about this situation. Will you listen to your players, or will things continue like this? @glacial inlet

My account was banned for being a suspicious account. Cheaters and suspicious accounts are handled in separate tickets, but we're opening tickets in the same place as cheaters and unfairly waiting.

[quasi igloo]

What did you wanna add to the end of your ticket there?

you said 1 min

[woeful kestrel]

can someone do my ticket i got banned for no reason

[wintry mantle]

Hey, all tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer, thank you for your patience!

[woeful kestrel]

how long does it take

[wintry mantle]

unfortunately I can't see the queue for an exact time but it can be a while depending on the volume of tickets

[woeful kestrel]

okay

[bleak condor]

Could i ask where is best to @ someone with regards to a creator role? I openened a ticket with regards to staff ect which i was advised to do then got a reply from a staff member telling me to @ them but dont want to do it in a incorrect channel

[wintry mantle]

https://discord.com/channels/277748656420028426/277748656420028426 is probably best if you were asked to @ them and not DM them, not much chat in there

[bleak condor]

Ok thank you

[thin harbor]

help me at my ticket im waiting for like 2Week

[regal belfry]

hi i know the wait can be frustrating, we are inundated with tickets and we are getting to them as quickly as possible, I can action this and hopefully somone will get back to you.

[regal belfry]

all tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer, thank you for your patience!

[thin harbor]

Thank you, I know this, but I have waited a long time and I can't take it anymore. Please help me i need to play

im not banned for cheating i just banned for a new acc

My old account was stolen

[tawdry warren]

@thin harbor

هلا حب كيفك

تجدر ترسلي ايدي ستيم وي بشوف الوضع ليش سبب باند

[shrewd mango]

is deep sea broken its been 90 mins since last spawn on vanilla duo #6

[tawdry warren]

90-120min

[candid elm]

s

[thin harbor]

تمام حب

[wary oar]

https://discord.com/channels/277748656420028426/1475992379134705838

[nova thunder]

Could I have my sus account ban removed already? It has been so long, I'm just trying to play

I sent everything that was asked and answered questions

Now I'm just being ghosted

[regal belfry]

Hi I’ll action it to a higher staff member now and let them know. Sorry for the wait I know this can be frustrating. We do have allot of tickets to go thru it’s not an excuse but we do appreciate you being patient already.

[lunar tusk]

Hey, all tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer, thank you for your patience!

[safe dagger]

I've been waiting for 11 days, and my friends are waiting for me too : D

[neon shore]

Apologies for the wait but unfortunately you’ll need to wait for one of the ban appeals team to review the ticket and issue a decision.

[safe dagger]

We're still waiting, but we're tired of playing on bad servers.

[nova thunder]

I understand and you guys keep saying that but my ticket was already ANSWERED, yet I'm not unbanned after answering all questions and sending all the files that were requested.

[glacial latch]

So that mean your request was cancelled and you didn't provide enough info

[neon shore]

I understand the frustration mate but this is the process we use

[nova thunder]

How are you a mod

Because my ticket was not cancelled as the bot is still giving me the tick that it's receiving my messages

Absolutely clueless

[glacial latch]

You said after they talk to you you didn't get unbanned and that's mean it's cancelled

[nova thunder]

Just dont talk like you know it for a fact. Just giving false info

[glacial latch]

Which false info bro

[neon shore]

What he means is usually this means the appeal was rejected however we will confirm with higher ups when they’re online and I’ll let you know if it was actually rejected or if they are just a little busy and didn’t manage to get a reply to your last message

[glacial latch]

Bro have 1 braincell Holy

[neon shore]

Apologies for the inconvenience

[neon shore]

Don’t need to result to personal attacks, please remember to remain professional in all communications

If you were in the same position you would likely be just as frustrated

[glacial latch]

Like those people make me angry because they don't understand

[glacial latch]

I know but they gotta understand that the staff doesn't be 24/7

[neon shore]

I understand bro but remember you are representing BR with your messages. Don’t want to leave a sour taste in any players mouths

You don’t need to reply to every message, if you’ve told him once and he keeps asking just remove yourself from the conversation

[glacial latch]

Fr I'm tired of always answering the same questions

Also us are waiting for out tickets to be answered

[nova thunder]

Nice, being rude to members as a staff, you're very professional xd

Meanwhile I didn't insult you whatsoever, I just requested for you to not push a false narrative suggesting my request was cancelled when you know nothing of the state of said request.

@regal tusk Demote this trial moderator, telling me I have 1 braincell, completely unprofessional behavior.

[regal tusk]

<@&1376882535534956614>

[nova thunder]

24/7 meanwhile the last reply from staff was 2/22/26, 5:50 PM

It's 2/25/26 now. Surely they would've been online ONCE by now.

[neon shore]

Tenso, your question has already been answered. Please wait for a reply in your ticket, like I said I will confirm with higher ups if your ticket has been rejected or if they’ve just been exceptionally busy and havnt got round to replying.

There will be no more replies to you on this subject as you’ve been told numerous times.

Appreciate your understanding 🙂

[nova thunder]

Frustrating as hell being told I have 1 brain cell by a mod and then my ticket not being answered on top of that after being banned for "sus account" on join. Like, I dont understand. If this was any other server like survivors or wbandit, I would've been unbanned already because I didn't do ANYTHING to deserve said ban.

[neon shore]

This has already been dealt with. Head moderator will review and take the appropriate action if necessary. I understand the frustration but going back and forth with staff will not speed the process up.

Thank you for your attention to this matter

Hope you manage to have an awesome day despite the unfortunate events that have occurred

[nova thunder]

I'll have a good day regardless of the situation, I just wish there was some justice in this system. Everything just feels one sided and like nobody gives a f. Especially with the type of trial mods that you guys have.

Sad that you guys are the only ones that wipe this often, if there was a competitor I'd switch instantly.

[neon shore]

Glad to hear that, like I said I understand the frustration but you need to understand trial mods simply answer questions and issue mutes for chat offences.

There is quite literally nothing we can do about your ticket other than pass on information about how long it could possibly take.

Also please take into consideration we get maybe 50 messages like this per day & at the end of the day we are human beings, no one is perfect. This is the first time I’ve seen the other trial mod say something inappropriate and he could be having a bad day himself.

Not to excuse the behaviour but I hope you can understand from his perspective it can get annoying when you’ve given all the information you can but the player keeps asking.

Hope this clears things up 🙂

if there’s anything else I can help you with please don’t hesitate to ask.

[nova thunder]

Don't really wanna get told I have 1 brain cell again so I'll refrain from any kind of questions. Will just wait for my ticket to get answered.

[vernal mesa]

@regal tusk Are you avoiding contact with me?

[regal tusk]

You can also contact head moderators or staff hr if you feel like there is a big moderator or admin mistake

[neon shore]

Appreciate that & apologies on behalf of that moderator

[regal tusk]

I am not contacting anybody

[neon shore]

Is there something I can help you with mate?

[vernal mesa]

You can help me, I have tried to write to you more than once, only you have the ability to separate players.

As far as I know, from a different administration.

[steep gyro]

Where i can report gamebraking bug

[neon shore]

https://discord.com/channels/277748656420028426/1118287481322872842 if you go here and open an “Other” ticket one of the team will take a look for you

[neon shore]

What do you mean by separate players?

[vernal mesa]

Listen, I have already tried to contact the administration several times in various ways to get an anti-ban, but they gave it to me by mistake, since I did not violate anything, at least not intentionally, there were no calls

And there were no warnings either.

[neon shore]

If you have received a ban & you think this was the wrong decision you can appeal the ban by opening a ban appeal ticket at https://discord.com/channels/277748656420028426/1118287481322872842

please note its a very small team that handles these tickets & replies can take a while. You must wait for a reply in the ticket.

[vernal mesa]

Dear Sir, I did this and I still ask the main administration to take up their work. They appointed themselves with such duties, but empowered ordinary admins to do the blocking. They don’t want to work.

Well, at least that's how I see it, otherwise I've seen the administrator several times already @regal tusk online and how he communicates with other players.

[runic sonnet]

Hello

[neon shore]

I understand the frustration but we have a LOT of ban appeals ticket & a very small team. Remember these admins cannot be on discord 24/7 many have jobs, school etc.

I’ll ask someone to take a look at your ticket but please be patient and wait for a reply in the ticket

[runic sonnet]

Please tell me what your problem is.

[vernal mesa]

Please read above.

[runic sonnet]

Did you open a ticket?

[neon shore]

Please don’t continually ping Master. You will need to wait for a reply in your ticket.

Pinging staff in here will not speed up your ticket

[runic sonnet]

I will try to speak to an administrator so that they can contact you as soon as possible

[neon shore]

If you’d like to ping someone I believe prosperrust doesn’t mind being pinged here to check ban appeals. But please do not spam him, once is plenty.

Also remember our American staff are currently sleeping as it’s very early hours in the morning.

[runic sonnet]

and sorry for the delay but there are a lot of tickets open and they are trying to reach everyone

[vernal mesa]

I understand, but I've been waiting for 15 hours already, and I repeat, I saw how the respected master communicates with the players. If there is no opportunity and time, then let him give others the opportunity to solve such problems.

I would be grateful if you asked the administration to do this as soon as possible today.

[neon shore]

Many people have been waiting for 3 weeks+. We have asked the ban appeals team to take a look at your ticket. Please be patient while you await a reply

[runic sonnet]

This is not the owner's responsibility, you need to understand that, that's why we are here to help.

[vernal mesa]

Okay, I hope everything will be resolved soon, I will be very grateful because your server is very good, and I find a partner and I am not the first to play with you

[neon shore]

Thank you for your understanding on this mate, hopefully will get resolved quickly for you

[runic sonnet]

I can't promise that it will be resolved immediately, but I will report your problem to the admins.

[vernal mesa]

You don't understand, I got banned, and only the main admin can unban me. Well, as I understand it, maybe I'm wrong.

[vernal mesa]

I would be very grateful.

[runic sonnet]

I understand, sorry! I'll definitely let you know.

[neon shore]

You are wrong, there are a handful of people on the ban appeals team

[runic sonnet]

I will do my best.

[neon shore]

So please don’t worry one of the team will get back to you

[vernal mesa]

I understand you. Again, I hope everything gets resolved as soon as possible.

[vernal mesa]

Okay, I'm waiting.

[neon shore]

Thank you for your understanding & apologies for the delays

We understand how frustrating it can be waiting for a ban appeals. We appreciate your cooperation ❤️

[open root]

no point of waiting ive been waiting a whole month

[vernal mesa]

I understand everything and value my personal time, as well as other matters of the administration, I was previously unaware of, now it has become clear, but alas, I still had to come to this chat since I initially communicated in Russian, but They only answered me here.

[vernal mesa]

Great news!

[open root]

trust me just forgot about the server just main another

[runic sonnet]

guys, calm down, all tickets will be handled by the right people

[open root]

yh yh

they always say that just because they cant say anything else

[runic sonnet]

Don't you think that you're selling fraud and that's why they don't care about you?

[open root]

I get paid and i put if like yesterday

[vernal mesa]

I just feel more comfortable here. If this application takes a long time to be reviewed, I'll leave. It's up to those few people and the main administration, who can promote admins to unblock it, to decide.

[neon shore]

🤣🤣🤣🤣

[open root]

so why i waited a whole month

[runic sonnet]

Okay.

[open root]

cz i put that yesterday

[neon shore]

I’m pretty sure you’ll get denied in your ban appeal just having this in your profile

[open root]

then ill take it of when they reply

[neon shore]

I’ve already passed this onto the ban appeals team

[open root]

which is never

[open root]

ok buddy

[wary oar]

https://discord.com/channels/277748656420028426/1475992379134705838 good?

bot say its good

[runic sonnet]

Alr

[flint vector]

how does one redeem a purchase from the website

[glacial latch]

/auth then /kit

[neon shore]

It should be available instantly if you purchased a kit, make sure you purchased it on the right server

[flint vector]

yeah i got it, didnt realize i wasnt plaing modded

[neon shore]

No problem at all, glad you got it sorted

[odd orbit]

day 30 of requesting my suspicious account ticket to be looked at

[neon shore]

One of the team will get to you when they’re free. Please note it’s a small team handling these hence the long delays.

[odd orbit]

do you have part of the team for other languages?

[neon shore]

Yes our team can handle any languages.

[odd orbit]

Ah okay, but there isnt any languaje that has less queue right?

[neon shore]

Nope, they all in the same queue

[odd orbit]

I can learn russian or whatever you need if there is a chance to skip queue 🥲

[neon shore]

I understand the frustration, I’ll pass your details on and hopefully it will get looked at ASAP

Apologies for the delays

[odd orbit]

🙏🙏

[bright totem]

Hi can someone help

[little moss]

I need also help i cant get server. all the thime says im permed i dont understand why?

[bright totem]

everytime i try to join any server it says connection attempt failed

[little moss]

i have same but its says for me permed.

[bright totem]

perm banned

[little moss]

yes but i dont know why

[regal belfry]

hi is it a new account

[bright totem]

yea i started rust like 3 weeks ago

[bold wharf]

what should I do if I get kicked for using a VPN even though I don't have one?

[neon shore]

Open a VPN whitelist ticket please

[slender arrow]

I’d try verifying game files in Steam and restart the game. 😊

[neon shore]

https://discord.com/channels/277748656420028426/1118287481322872842 you can do so over here

[bold wharf]

I can't give it to you for a day, but I'm sending you photos, and they respond after 4 hours.

[regal belfry]

did you make a ticket

[neon shore]

If you go to #📅┃wipe-schedules find the server you play and copy the IP address and then in F1 console type client.connect <server ip : port>

[bright totem]

here? yea for vpn whitelist but the person told me to try and get some playtime but i cant get playtime if i cant even join a server

[bright totem]

i did tha soo many times

[neon shore]

I think they mean get some playtime elsewhere then come back

[bright totem]

i cant join ANY server tho 😞

[wintry mantle]

Any rust server at all?

[bright totem]

none

[neon shore]

Are you trying to join bestrust servers? Or other ones?

[bright totem]

i tried others too but none ofthem work

[neon shore]

Which country are you from?

[wintry mantle]

Might be firewall blocking it then, so you know how to change that?

[bright totem]

Qatar middle east

[neon shore]

Have you tried joining an Asian server?

[bright totem]

Yea i did its allowed

[bright totem]

let me try, doesw best rust have any asian servers?

[neon shore]

I believe so, Lemmi have a look for you

[bold wharf]

GIVE ME A WHITE LIST VPN I REALLY NEED IT RIGHT NOW I'VE already sent everything I need

[bright totem]

it takes time bru

[neon shore]

try this one client.connect 141.11.117.18:28015

[bright totem]

like 4 or 5 houtrs wai

[bright totem]

ok bet

[bold wharf]

Well not the days.

[bright totem]

btw yest i joined randomly and it worked but today it isnt working anymore, this happened before a couple of times also

[slender arrow]

VPN whitelist requests are handled through tickets only.

If you’ve already submitted everything, please wait for the team to review it. Spamming or demanding it won’t speed up the process.😊

[bright totem]

it says the same thing

[neon shore]

hmm it just says connection refused?

[bright totem]

connection attempt failed

[neon shore]

try turning off your router for 2-3 minutes and then turning it back on & restarting your computer

[bright totem]

i tried that yesterday it dint work 🙁

[neon shore]

you can also try opening comand prompt as admin and running the following command:

ipconfig /flushdns
netsh winsock reset

[runic sonnet]

What problem bro?

[bright totem]

i jss did that too 😭

[neon shore]

restart pc after doing this

do you have any 3rd party antivirus installed?

[bright totem]

yea done before

[bright totem]

nope i use windows defender

[neon shore]

and no VPN?

[bright totem]

everytime i try to join a sevre it says connection attempt fialed

[bright totem]

oh i tried vpn but they dint allow me to use it

i did vpn whitelist they said to get more hours

i have vpn but theyre off

[neon shore]

ahhh ok, do you have a hotspot you could use on your phone?

[bright totem]

hotspot like use mobile data?

[runic sonnet]

Please first restart your router and pc and u can join

[neon shore]

yes this will let you know if its your network or not

if it works with mobile data youll know its something relating to your network

[bright totem]

well im using ethernet cable so idt it will connect

[vernal mesa]

Kicked: Ban Evading | [ID:]VSsjS08kQH9ni | Timeleft:Perm Moderators, what's this for? I have the same reason, only ID another one

[bright totem]

i tried before dint work

[wintry mantle]

Are you using a VPN?

[neon shore]

the reason is ban evading if you believe this is wrong please open a ban appeal ticket

[neon shore]

im not sure then mate. only thing i could maybe suggest is verifying integrity of game files

[vernal mesa]

Just for playing Minecraft with friends, but I deleted it and when I played Rust on your server, I didn't have it.

[runic sonnet]

Most common reasons:
• Someone from the same IP address was previously banned.
• There was another banned account on the same machine.
• Using a VPN (which was also used by a previously banned user).
• Dynamic IP → previous owner was banned.
• Family member / roommate was banned.

[bright totem]

i do that al the time it doswnt work,

[wintry mantle]

Only other thing I can think of is update windows/ wifi drivers but never heard of that fixing anything

[neon shore]

im not sure then mate, apologies about that

[bright totem]

is there any reason why i cant get vpn whitelist now?

[neon shore]

if you open a VPN whitelist ticket one of the team can sort that out for you

[bright totem]

hmm i AM still on windows 10

[neon shore]

shouldnt make a difference

[vernal mesa]

Well, my IP didn't change, my internet changed, and I didn't use a VPN in Rust.

[bright totem]

ok let me try agn to make a ticket

[neon shore]

no worries, apologies i couldnt help you get this sorted. i would do some research yourself and see if you can find out whats causing this. i suspect a VPN may help

[bright totem]

vpn does work but it needs whitelisting

[neon shore]

from what i can see Qatar ISP's apparently commonly filter certain UDP traffic

[runic sonnet]

Please

1. If you are using a VPN, try without it.
2. Restart your router (if you have a dynamic IP).

[neon shore]

do you use Ooredoo / Vodafone?

[bright totem]

ooredoo

[neon shore]

from what i can see they filter certain UDP traffic, throttle gaming ports & have agressive NAT

i believe a VPN will resolve this issue for you

[bright totem]

can i use this to explain why i need to get vpnwhitelisted

[neon shore]

try turning your VPN on and joining a server (not bestrust)

if it works then open a ticket for VPN whitelist once you have the hours they stated you need

[bright totem]

every server needs a vpn whitelist

[neon shore]

try official server

[bright totem]

hw do i get hours without beig able to play

[neon shore]

official servers shouldnt require any whitelisting of VPN. youll probably find some low pop servers that dont require whitelisting either

just get some hours and then come back to us at best rust and youll have a blast here 🙂

[bright totem]

i have liek

80 hours rn hm more dyt i need??

[neon shore]

im not sure if theres a set requirement. i didnt have any issues when i first joined on a brand new account but i couldnt access my main at that time as i was in the process of recovering the steamguard

[bright totem]

oh so like i dont need like 2k hours ryt

[neon shore]

No not at all I don’t want to give you a set number as I don’t know what the requirement is, I could ask an admin and get back to you if you’d like?

[vernal mesa]

Listen, I've never used anything like this in Rust, especially intentionally. It's a mistake. I understand if I used it, but I've never had this in Rust.

[vernal mesa]

And my router has never been turned off to change the IP.

[neon shore]

You are allowed to use a VPN on our servers it just requires whitelisting.

[vernal mesa]

I was planning to join a wipe with a friend, but will I have to change servers?

[neon shore]

Sorry my short term memory isn’t the best, could you remind me what your issue is? Were you banned for suspicious account?

[runic sonnet]

then please wait a bit if you opened a ticket, I have already notified the right people

[vernal mesa]

What's the difference?

[neon shore]

VPNs just require a staff member to add your VPN to a list which will allow you to connect to our servers.

We do this as cheaters often use VPNs to show a different IP address and make it look like they are a different user.

By whitelisting we can keep track of which member is from which VPN/IP

[vernal mesa]

Kicked: Ban Evading | [ID:]gfSixLTyhvaNK | Timeleft:Perm

[neon shore]

Ahh perfect, have you opened a ban appeal ticket?

[vernal mesa]

I don't have a VPN, I apologize, of course, I may not understand everything, but the thing is that I say again that I have not made any changes, I don't know if this is a mistake, I wrote a ticket and will help the person who will help me and I will explain everything to him in detail

[neon shore]

What is your native language? I’ll try send it in your native language so it’s easier to understand

[vernal mesa]

Russian

[neon shore]

Give me a sec

[vernal mesa]

I am waiting

[neon shore]

Вы получили бан за обход бана, что означает, что система считает, что у вас есть другой аккаунт, на котором вы играли и который получил бан. Если вы считаете, что это ошибка, вы можете открыть тикет на апелляцию бана и предоставить необходимую информацию, и один из членов нашей команды по апелляциям банов расследует это и снимет бан, если это был ложный бан. Пожалуйста, обратите внимание, что команда, обрабатывающая эти тикеты, очень маленькая и очень занятая из-за необходимости в дополнительно тщательном рассмотрении, поэтому может пройти некоторое время, прежде чем это будет разрешено.

Let me know if this makes more sense 🙂

[regal belfry]

@neon shore great job

[neon shore]

You speak Russian?

Used grok to translate and used GPT to check the translation back to English. May not be 100% perfect but hopefully it’s a little easier to understand

[regal belfry]

no i dont speak russian at all, but ive been watching your replies and your very good, thorough and patient

[vernal mesa]

I understand, and thank you for explaining it again. However, I truly believe that the ban was issued by mistake. I know that the situation is currently under review and that my ticket has already been submitted I am waiting patiently.
I simply want to join the wipe with my teammate on your server. I am fully ready to explain everything in detail to the person who will handle my ticket, so they can clearly understand the situation.
I want to state once again that I have never had any other Rust accounts. I only have one account. Perhaps there was some kind of error or system issue, but I did not intentionally do anything that would result in a ban.
Thank you for your time and consideration.

[neon shore]

Appreciate that mate, I have my own company so I do a lot of customer support for work as it is 🙂

[neon shore]

Awesome, if you have no other accounts the ban should be lifted when the team gets to your ticket.

Unfortunately it’s just a waiting game at this point & I understand how frustrating it can be having to wait for an unban if you are a legit player.

I’ll pass your details to a member of the ban appeals team when they’re online and hopefully this will be resolved for you quickly.

———

Отлично, если у вас нет других аккаунтов, бан должен быть снят, когда команда доберётся до вашего тикета.
К сожалению, сейчас это просто ожидание, и я понимаю, насколько это может быть раздражающе — ждать разбана, если вы честный игрок.
Я передам ваши данные члену команды по апелляциям банов, когда они будут онлайн, и надеюсь, это быстро разрешится для вас.

Apologies for the delay & thank you for being polite and helpful despite the frustration this situation may have caused you.

[vernal mesa]

Yes, I’ve noticed that as well. The English moderators seem to be doing a great job they’re active, patient, and really take their time to help people properly. Today I saw that several moderators were online for quite a while and actively assisting users. It’s definitely noticeable and appreciated.

[neon shore]

Thank you for the kind words, really appreciate that ❤️

[vernal mesa]

Thank you, I really appreciate that.
I completely understand that these things take time, and I’m not trying to rush anyone I just wanted to clarify my situation. I truly enjoy your server, and that’s why I’m looking forward to getting this resolved. I genuinely have a strong desire to play there, especially with the upcoming wipe.
Thank you for passing my details to the ban appeals team. I’m ready to provide any additional information if needed and fully cooperate to help resolve this as smoothly as possible.
I appreciate your time and support.

[neon shore]

Thank you for your understanding, I’ve passed your details onto prosper (he’s really great at what he does) he is currently offline but he will see my DM when hes awake and has a moment to check your ticket.

It could still take a while to get a reply but I hope you get this resolved quickly since you’ve been so polite and friendly.

Hope you have an awesome day mate and if there’s anything else you need please don’t hesitate to ask. My DMs are always open too 🙂

[civic trench]

hi is common being waiting 24h for an admin answering a ticket

?

[neon shore]

Which type of ticket have you opened?

[glacial latch]

yes it is and it can take longer than a week

[maiden belfry]

Yes, it can sometimes take up to 24 hours or more depending on the ticket queue.
All tickets are reviewed in the order they were received, and the team will get to yours as soon as possible.
Thank you for your patience

[bronze apex]

Hi, I had send a ticket for more than a week, but i don't understand why it takes so long time. I was kicked because a sus account, so what if i got banned for the same reason again, do i have to wait 1+ week to answer my ticket?

[glacial latch]

Which type if ticket

For ban appeals we have a smaller, experienced team that carefully reviews each ban appeal, which can make the process slower. Since we’re one of the largest Rust communities, we receive a high number of appeals, including from cheaters, teamers, and ban evaders. This results in a long queue and extended response times. We apologize for the inconvenience and appreciate your patience.

[bronze apex]

Its a ban appeal, i could understand how much work guys u do and i appreciate it, but sense i got banned from the wipe while i was playing quad with my friends, from that day i got banned for now they still wait for me.

[glacial latch]

The team are working on handling all the ticket one by one because unbanned someone is not that easy because of the carful you need to have pls be patient until someone get to you in the ticket

[vernal mesa]

@cursive nymph

[glacial latch]

Pls don't ping staff unless he tells you to do it

[vernal mesa]

The man lied about doing business. I want to ask if that's the reason.

I'm really, really tired. Yesterday and today I was polite and patient, I chose your server, and I still hope to play exclusively on your server. I'm not looking for another server, I'm playing on yours, but no one here cares.

[glacial latch]

Who lies ??

[vernal mesa]

.

[glacial latch]

No we care but you only need to be patient ban appeal are too much too many tickets and normal human can't solve them all

[vernal mesa]

You currently have 0 ticket(s) being looked at by the team.

[ripe pivot]

Hello, my friend just joined the server and it’s his first time playing. He was banned. May I ask why?

[glacial latch]

Did you receive that your ticket is closed ??

[glacial latch]

He's banned for suspicious account pls tell him to make a ticket

[vernal mesa]

No.

[gritty haven]

Im banned for suspicious account been 4 days raising a ticket no answer

[glacial latch]

That's mean it's still open but no one is looking at it at the moment

[vernal mesa]

I can't create another ticket because one already exists.

[glacial latch]

Hey, all tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer, thank you for your patience!

[glacial latch]

Yeah because it's still open it's not closed

[vernal mesa]

I know in this case that three people can't find another one to do the same. My application should have been reviewed upon request, but no, it's just a lie.

[ripe pivot]

I submitted a ban appeal five days ago and would like to kindly follow up on its status.

[glacial latch]

Its not there is some people getting unbanned you just need to be patient there is people who made ticket a long time ago and its the queue who decided if its your turn

[glacial latch]

Pls be patient ban appeal doesn't get answered real quick they take some time

[vernal mesa]

And yes, I don't blame anyone who can't unlock their device, so you don't think badly of me.

[ripe pivot]

The reason for the ban appears to be unclear and possibly excessive, as he hasn’t done anything wrong.

[glacial latch]

The bot detected your account as a suspicious one

[gritty haven]

yes exactly make us wait for no reason

[vernal mesa]

The person took my application but he didn't actually look into it or even write to me, I feel something is wrong

[glacial latch]

And do you have any other options??

[ripe pivot]

yes

[gritty haven]

check this bot i like know 5 diff people got banned for the same thing

[glacial latch]

Even us the staff ticket take too long to respond to us

[glacial latch]

It's automatic it's check your account before banning you

So there is no other choice besides waiting your turn

[vernal mesa]

Is there anything that needs to be done? Or does it really matter how the server develops?

[ripe pivot]

Could you please let me know how much longer I need to wait regarding this ban, as it appears to be excessive?

[fierce hatch]

all ban are done in order they come in so your will be looked at as soon as possible.

[fierce hatch]

unfortunately i cannot give you a timeframe but i can assure you someone will look at it as soon as possible

[glacial latch]

@fierce hatch the for stepping in I'm tired of saying the same thing

[ripe pivot]

If the ban is lifted, could you please let me know whether I will receive a notification?

[vestal hawk]

I’m pretty sure you will get a message by the ticket bot

With the admins reply

[fierce hatch]

you will get a message from the ticket bot via dms on update on your ban appeal status

[urban gull]

Bestrust Solo/Duo/Trio 2x #4 - Weekly laggy

[regal belfry]

ill action this now

[cursive cloud]

Hey, I'm sorry for your unpleasant experience, in order for us to help you in the most efficient way as possible, please ⁠⁠Bestrust Servers⁠ #❓┃submit-a-ticket Section. Meanwhile you do that TRP will notify a higherup about the lag 🙂

[radiant salmon]

what heppened whit quad?

[neon shore]

What do you mean by this

[astral geode]

hey can someone check my friends ticket? we are mid wipe and hes getting sus account kicked

[gaunt heart]

Admins will be with him as soon as they can! 🙂

[glacial latch]

Hey, all tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer, thank you for your patience!

[sacred dove]

why i cant redeem kit rookie? i have rank rookie

[neon shore]

Try running /auth ingame

[sacred dove]

I tried and I still can't do it

[neon shore]

Please open an “other” ticket and the team will assist you

[regal belfry]

Have you linked account

[dapper egret]

what server are you on and when was wipe?

[sacred dove]

mb i already have it im idiot

[neon shore]

All good, easy mistake

[regal belfry]

Sorry I jumped in @neon shore

[neon shore]

Don’t need to apologise bro haha

the more the merrier 😁

[dire cliff]

hello im looking for a bestrust server that wipes tommorow

we are 5 players

[dapper egret]

you can check all the available wiping servers on #🔔┃wipe-reminder

[dapper egret]

would you like a 2x server eu?

on #📅┃wipe-schedules you should be able to see the schedules of servers that will wipe based on region and loot multiplier.

[white raptor]

solo duo 2# is unplayable too laggy js cost my 3 bp frags

[glacial latch]

sorry for that pls make a ticket

[dapper egret]

sorry you're experiencing some lag spikes, please create a ticket on #❓┃submit-a-ticket under other so it can be investigated.

[civic trench]

ban apply

[neon shore]

These can take quite a while due to the smaller team that handles these tickets & the extra careful review needed.

Please be patient and one of the team will get to your ticket when they can

[edgy sky]

appeal*

[main sage]

Why didn't I get the Discord kit?

[slender arrow]

try /auth and then /kit :)

[astral geode]

any eta?

its not really a ban appeal hes just getting kicked for sus account, which is a serverarmor flag

[proper hemlock]

We can't really give etas. Probably some days with the current amount of tickets

[slender arrow]

Appeals are reviewed one by one in the order they’re received, so we can’t provide an exact ETA. The team will get to yours as soon as it reaches the top of the queue. Thanks for your patience! :))

[main sage]

I logged back in. They didn’t give me the whale.

@slender arrow

[neon shore]

It may say kicked but this is actually a ban and requires a ban appeal ticket to resolve

[astral geode]

its been forever mate, we're trying to play wipe 🙁

[neon shore]

Ban Appeal Information

Ban appeals are handled by a very small team due to the need for thorough investigation.

Please note! These types of tickets can take quite a while to get resolved. Please wait for a reply from one of the team in your ticket, thank you for your attention on this matter.

[fierce raven]

One message removed from a suspended account.

[neon shore]

I understand the frustration but this is the process we use

[astral geode]

thank you for your attention to this matter lmao bros typing like trump on twitter

[neon shore]

Please open a ban appeal ticket and one of the team will investigate

[fierce raven]

One message removed from a suspended account.

[astral geode]

my friends been waiting hours already so

[fierce raven]

One message removed from a suspended account.

[neon shore]

Unfortunately you’ll need to sit patient and wait for the team to resolve this for you

[fierce raven]

One message removed from a suspended account.

[neon shore]

Click my name in discord to see my roles.

[umbral nest]

yo how can i get acces with vpn cuz my stupid country doesnt let me join almost any server without vpn

[fierce raven]

One message removed from a suspended account.

[neon shore]

Need to open a VPN whitelist ticket and one of the team will sort you out, usually pretty fast for these

[quasi igloo]

https://discord.com/channels/277748656420028426/1118287481322872842 head over here and too the vpn whitelist ticket

[umbral nest]

thanks guys

[neon shore]

No worries mate

[slender arrow]

What do you mean with "whale"? What are you expecting to recieve?

[main sage]

kit discord

[proper hemlock]

Did you use /link?

[main sage]

bad translator sory

[slender arrow]

connecting your discord with the BestRust server gives you the FREE "Discord" and "Discord Build" kit. You should get that once you connect the right steam to the right discord account and then /link and that should get you your kit

[sturdy depot]

bestrust solo/duo #5 weekly has been lagging all day back and forth. pleaaase do something about it

[slender arrow]

Thanks for the report. We’ll pass this to the right people to check it out :))

[main sage]

I could have gotten a kit on other servers

[neon shore]

Run /auth ingame and you should receive it

[main sage]

I'm logging in for the second time now. I'll say whether it worked or not.

[clever leaf]

how long does it usually take to get a reply from ticket?

[neon shore]

Which type of ticket?