❓┃support-questions

[royal sinew]

so if i play a server that wipes now, its just gonna wipe again at force?

[dusk lion]

Yes.

[noble prairie]

are BPs shared across servers?

[dusk lion]

No

[noble prairie]

ty

[olive pasture]

How to I cancel my server subscription and get reimbursed?

[bleak hamlet]

Create a ticket at #❓┃submit-a-ticket for help with that.

Under the VIP Store option.

[flint topaz]

hi, the trio x2 #2 will wipe in how much time ?

[swift shore]

how does the trio x2 monthly work? like it says it wipes in 12 minutes but force is in like 20 something minutes

[wind flame]

is there any mod here ?

[balmy vortex]

update Client will be out before 20:00

[wind flame]

my account still suspect (i dont use any macros or hack idk why it is sus )and wipes is coming i

[balmy vortex]

#❓┃submit-a-ticket

[sterile yew]

why cant i join any server it says server update requierd#

[balmy vortex]

Exit the game, update your game

[sterile yew]

i have

and restrat pc and steam

i think i got it

[swift shore]

20:00 what hour bc i am from romania and i think we live in different time zones

[balmy vortex]

11 minutes, the update should be out at any moment

[swift shore]

what pop do you think it would be?

[balmy vortex]

Which server?

[glacial inlet]

Update is out, restart steam

[swift shore]

monthly trio x2

[noble prairie]

why is the 2x solo/duo weekly not showing up? I tried direct IP connect and it didnt work

[brittle widget]

Is it only monthly servers up?

[cloud tree]

when will be on 2x duo #1413142812815392768 weekly?

[bleak hamlet]

What do you mean?

[noble prairie]

it's not there

[fair latch]

@glacial inlet The Main 2x Weekly has wiped, but not force wiped, I still have all the blueprints

Can you please fix this issue

[balmy vortex]

Weekly and monthly servers are map wiped

[noble prairie]

where is solo/duo weekly #4

[fair latch]

So the bp wipe never happens ?

[sonic bloom]

how do i verify

[noble prairie]

can someone answer pls: where is solo/duo weekly #4

[grizzled cobalt]

hey, https://link.bestrustservers.com/ go to the link and follow the steps my friend

[noble prairie]

jaey

[grizzled cobalt]

sup

[noble prairie]

where is solo/duo weekly #4 ?

[grizzled cobalt]

please bear with me 1 moment

[noble prairie]

ty

[bleak hamlet]

@noble prairie If it's not showing up, it likely isn't up, only the primary servers are up at force wipe.

Consider playing solo/duo #1, or #2 if it's up.

[noble prairie]

wdym by primary servers? and when can i expect to see it?

[bleak hamlet]

I mean #1 or #2 not #3 and #4.

You can probably expect to see it tomorrow? I'm not too sure.

[noble prairie]

those say weekly but theyre actually twice a week

#4 was an actual weekly

[bleak hamlet]

They should say weekly in the name if they're a weekly.

Let me have a look.

[runic granite]

its the only duo x2 weekly

[fair latch]

Why is it not bp wipe

[noble prairie]

pls bruh just get ur server up

[bleak hamlet]

Here @noble prairie , client.connect duo.bestrustservers.com will connect you to solo/duo weekly #1.

[runic granite]

is that x2 though?

[bleak hamlet]

No, there is no 2x soloduo weekly at the moment I'm afraid. There is however a solo duo trio 2x weekly if you'd like?

[noble prairie]

do you have any info on why it's not up?

[bleak hamlet]

I don't but I'd assume it's because there are a lot of players on the servers on forcewipe, so the secondary servers are taken down to allow more players to connect to the main servers without stressing the servers.

[bleak hamlet]

Or a solo duo 2x monthly.

[runic granite]

rip 40min late then

[noble prairie]

unfortunate, they have a channel telling us when it wipes which is not acurate.

ggwp

[bleak hamlet]

#⏰┃wipe-feed The wiped servers are here if you'd like to take a look.

[brisk patio]

does this happen a lot? Ive played rust for 7 months and I have never seen this happen

[bleak hamlet]

I suppose every force wipe? There's a lot of people when it wipes so there'll be large load on the servers.

[brisk patio]

oh alr, do you have any idea of how much time approx it takes for the server to come up?

[bleak hamlet]

I don't, I'd guess at 12-24 hours but you'd have to ask someone else I'm afraid.

[brisk patio]

alright, thanks

[noble prairie]

who can we ask?

[bleak hamlet]

You could create a ticket in #❓┃submit-a-ticket . Admins tend to know more about stuff like that.

[noble prairie]

kk thx

[bleak hamlet]

Happy to help :)

[fair latch]

Dom

[cobalt zephyr]

@glacial inlet is there gonna be a bp wipe in 2x weakly

like it says monthly bps wipes

and there wasnt a bp wipe for 2month now

[bleak hamlet]

Check /wipe

If it says there is going to be a BP wipe then there should be.

[stoic lava]

we dont usually ping our staff please make sure you dont do it in future Thanks 🙂

[grizzled cobalt]

can an admin please help on client.connect duo-2x.bestrustservers.com (DUO x2 hashtag 1) there is someone who is claiming a scientist is stuck "controlling" recycler

[bleak hamlet]

Might just be a hazmat skin, if you think it's a bug, please create a ticket @grizzled cobalt here #❓┃submit-a-ticket

[woven sparrow]

when will solo/duo x2 #2 be activated

[bleak hamlet]

Not sure, probably in a couple of hours could be tomorrow.

[jolly ice]

WANNA ASK the same question @bleak hamlet

[bleak hamlet]

Same answer

I don't know, sometime soon.

[earnest gorge]

How does the shop work? Are the dailies for the length I buy them for, and what if it isnt daily but i buy 6 days?

[dusk lion]

All packages are active for the length you buy them. You can check the cooldowns of the kits you're willing to buy to find out how many times you will be able to take them.

[earnest gorge]

It doesnt show cooldowns on them.

[dusk lion]

In-game it does

/kit you can see the cooldown of each kit

[jolly ice]

It seems like solo duo 2x #2 has wiped out of wipe time or in another word everything in the server got deleted and it is from 0 even tho it is not wipe time

<@&1401500327035011153> <@&464827801644695552> <@&1376882535534956614> <@&464827801644695552>

[gentle flame]

It's due to the Force Wipe today.

[earnest gorge]

Im confused, what does the shop duration do?

It says 6 days, but it renews every six days. Does the other one renew every day?

[grand holly]

Whenever its the bog update its force wipe

[polar cedar]

The 1day package renew every 24h from the purchase time to the next day (after server reboot usually) and so on the 6 day package

[earnest gorge]

tysm

[prime phoenix]

Its been 3h for my ticket to be responded to please can someone help me

[vivid birch]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[prime phoenix]

Thank u

[gentle flame]

I apologize japiman I didn't see your response before I did!

[earnest gorge]

are there any promo codes for the shop

[gentle flame]

Hey, open a ticket under VIP Store selection and im sure they can help you with something 🙂

https://discord.com/channels/277748656420028426/1118287481322872842

[earnest gorge]

i didnt want to bother them with a simple question, its all good

[gentle flame]

It's not a bother

[earnest gorge]

nah its just me tryna save some cash lol

[gentle flame]

Well try to save some cash!

[earnest gorge]

i just bought it full price, no biggie

[fair latch]

@glacial inlet Main 2x Weekly only map wiped not BP wiped . Why ? Its force wipe it should bp eipe6

[dusk lion]

Are you sure you are clicking with the lmb?

Our server owner has been notified, please wait.

[digital storm]

i was playing a solo duo one yesterday and it wiped but the server is gone wtf

[cloud vale]

guys i have a question

[cloud vale]

the force wipe was yesterday?

[distant fox]

yess

[cloud vale]

thx

[crimson dome]

Can someone respond to my ticket

It’s been 12 hours

[bleak hamlet]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they are received. If your ticket is a ban appeals, it will take longer than other tickets as they're carefully reviewed.

[crimson dome]

Is their anyway refund policy I’ve been charged daily for 2 weeks for a kit

I only baught it once

[fervent mantle]

Hello, please make a ticket under the 'VIP Store' option in our https://discord.com/channels/277748656420028426/1118287481322872842 channel.

[wraith herald]

how can i active kits? what command should i use?

[lunar lintel]

/kit

[fair latch]

@glacial inlet stop ignoring me. And tell me, why does the Main 2x - weekly stopped having a bp wipe ? It just map wipes at force wipe, and the bp wipe actually never happens.

[fervent mantle]

Please do not @ the owners. If you dislike the way the servers are currently running please create a suggestion in the https://discord.com/channels/277748656420028426/1135493215374553138 channel.

[fair latch]

Did I ask you that , no. I was talking to the owner, and the owner himself doesn't have any problems getting pinged a few times in 1 day. And its not a suggestion, its a very big problem.

[glacial inlet]

Why is this a problem?

[fair latch]

Because we have more fun grinding bp's

[glacial inlet]

So it would be better, if the server BP wiped every time?

[fair latch]

I mean every 2 weeks would be good, 1 in the middle of the month and 2nd on the force wipe

[glacial inlet]

Hm, why is it good to map wipe, if BP wipe is more fun?

[fair latch]

But why is there no bp wipe ? Its like not THAT fun grinding

[glacial inlet]

We can make a poll to see what players like

and change it based on the result

[fair latch]

sure., like yall didnt even make an announcment

[small bolt]

is best rust solo only 2x monthly offline?? it says connection attempt failed only on that server i can join others

[fierce hare]

On the very right of every channel you can see the status of the servers.

[small bolt]

i didnt ask that i know that. i know theres players in it another guy has the exact same issue.

[fierce hare]

Maybe try the direct connection with console

connect 205.178.168.183:28010

[small bolt]

already did same issue

[small bolt]

ill try again

[fierce hare]

Did it work?

[copper birch]

Which country and city are hosting the servers?

[bleak hamlet]

I believe it's amsterdam netherlands.

[copper birch]

I need to know for VPN

[cobalt zephyr]

put that poll rn

i want the wipe to be bp wipe

pretty pls

[crimson dome]

its been 24 hours since my ticket was submitted

wtf is this ass server

[fervent mantle]

What type of ticket did you submit?

[crimson dome]

vip

[fervent mantle]

One moment, let me see if I can get you an assist.

[crimson dome]

thanks

[fervent mantle]

VIP store tickets are handled directly by the owner. I've sent him a DM and he will respond to you as quickly as possible. Thank you for being patient.

[crimson dome]

thanks for the response finally

[pure pendant]

как мне получить кит за промокод раст маджик?

[cobalt zephyr]

put that poll rn
i want the wipe to be bp wipe
pretty pls

[dry moat]

Привет @pure pendant , следуйте инструкциям на этом канале #1410593865769160704

[small bolt]

yes thank u didnt work before so i really dont know

[sterile yew]

can you guys pls fix you corrupt server my friend got laggy from 20 ping to 150 every server and VPN Dosnt workd pls adming the server is ass and pls fix it thx

Farkas

[crimson dome]

its been another 4 hours man

its acctually taking the piss now

[fierce tundra]

#📢┃announcements

[crimson dome]

its been another few hours

this is hands down the worst support ive ever recieved

[dusk lion]

Man, just be patient, its late and its a friday night, you really think everyone is totally free and ready to respond to tickets?

[crimson dome]

my tickets been open for 26 hours

and your telling me be patient

[dusk lion]

I know, may be annoying, but because they're only handled by owners (which there are 2 of) - the time is kinda understandable

[crimson dome]

you think 26 hours with no response is understandable

thats whats wrong with this server

[dusk lion]

I can't decrease the time it takes to answer you, but the owner was notified that you're waiting.

[crimson dome]

thanks atleast thay

[verbal halo]

Hello, today on main x2 bp wipe?

[dusk lion]

You can check which type of wipe it is in #📅┃wipe-schedules

[verbal halo]

Thx

[lusty cliff]

Been in a ticket for an entire day. Is it possible to get a response? Super simple ticket to solve

[polar cedar]

VIP store tickets are handled directly by the owner. so we appreciate your patience, our owners r only 2 and there is a lot of ticket on Queue.

[lusty cliff]

Ahh much appreciated for the clarification

[vestal lion]

Please vote for duo-2x-2 4th map. Thank you.

[shy elbow]

Hi pls don’t do this in the future since it’s an unfair advantage

[crimson dome]

its been 39 hours since my ticket was opened

[dusk lion]

Both owners are very busy, we are asking them multiple times, we are very sorry

[crimson dome]

ik but 39 hours

not even ubisoft are this bad

[brazen rivet]

We are not the same size as Ubisoft and there is a lot going on at the moment

Please wait and your ticket should be addressed shortly

[sharp bronze]

duo 2x crashed?

[next fog]

#2 DOWN yes.. @sharp bronze
\

[dusk lion]

We are notified, issue will be fixed soon.

[gleaming pulsar]

That's usuall thing that my ticket 2 days without answer or something wrong?

[polar cedar]

ur ticket under vip section right ?

[gleaming pulsar]

Staff application

[polar cedar]

staff application only answered by owners and trust me there is a lot of staff application , most of the time our owner r busy so we appreciate your patience.

[thorn stream]

Hello, is there a duo server that will be wiped soon?

[polar cedar]

for eu in 2 hours

[thorn stream]

Eu?

[polar cedar]

for NA in 6 hours u can check #1413807192779526174 #1413580708475048029 and for x2 we got only #1413867587833692212 alr wiped

[thorn stream]

Is there a duo server that will be reset today for EU? @polar cedar ?

[polar cedar]

if u mean wipe we got #1413807192779526174 will wipe today but it's vanilla not modded

[thorn stream]

Wipe?

[polar cedar]

i mean server will open if reset ur word let it be click on the room i mention u can check everything about the server

[agile jewel]

can any1 look my ban ticket pls?

[dusk lion]

Hey, our tickets are handled in order, just please be patient.

[agile jewel]

hopefuly will get anwser today, been playing 500 hours in the server and we got ban in team 3 of us by some anti cheat.

[dusk lion]

Probably will, just stay patient.

[wet ember]

any support can look at my ticket if possible ? ❤️

[polar cedar]

under which section

[wet ember]

VIP store 🙂

[polar cedar]

VIP store tickets are handled directly by the owner. so we appreciate your patience, our owners r only 2 and there is a lot of ticket on Queue. + ur the last ticket on that Queue

[wet ember]

arf no problem thx a lot

[agile jewel]

so anotnher admin leave my chat

he dont reply anymore can any new guy check same ticket please?

bro i just got banned becose "maybe" somone was cheating in team... wtf

[dusky blaze]

Sorry to hear that but our admins wouldn't ban without proof and any cheating or association with a cheater is strongly prohibited

[shy elbow]

hey as metioned before it will take some time since its just a small team of admins who can unban you

[dusky blaze]

Yes as nightmare said just be patient there are a lot of tickets on queue u will get answered when its ur turn wish u the best

[zinc panther]

i been waiting a couple weeks now for any mod privileges and my ticket system has stayed open, how much longer until i get another response after already being accepted? its been since 8/22/25

[stoic lava]

try to dm master

[crimson dome]

Hey it’s been 2 days since my ticket was opened.

[dusky blaze]

Hey, our tickets are handled in order, just please be patient.

[weary flint]

hey, i created 2 tickets in last 2 hours. First ticked was handled imidiatelly, second ticket yet isn't handled. Can somebody explain me why?
I was unfairly kicked out from a server with 7 days timeleft...

[chrome walrus]

So u got banned then no?

[polar cedar]

unlike the first ticket got handled by mods which a lot of them the sec ticket it will take some time since its just a small team of admins who have authority over ur problem

[weary flint]

i got kicked, not badnned. That was displayed on the screen. I hope my ticket gets t handled quickly as i spent 6 hours straight grinding :((

[simple sequoia]

bro i just destroy the patrol heli and there is only 1 crate is it normal ?

[polar cedar]

maybe they robbed u

[simple sequoia]

bro the heli crash 30 sec ago

[polar cedar]

did u check under heli

[simple sequoia]

There isn't even the helicopter's carcass.

[polar cedar]

ugh

[simple sequoia]

just one crate nothing else

[polar cedar]

if u have a record we will appreciate that , prob a rust glitch or smth

[simple sequoia]

i only have a screen

[polar cedar]

all good man prob a glitch from rust that's the first time that happen on our server

[simple sequoia]

how can i send it to you

[polar cedar]

dm it

[simple sequoia]

done

i'm on the solo duo trio 4

can i have the 3 missing crates please

[dusk lion]

Just be patient, ban appeal tickets are handled by the appeal team, which doesn't include many people

[agile jewel]

bro is my city my hood my home

[knotty lichen]

any admin check mi ticket pls?

[spiral skiff]

No admin connected for cheaters on servers ?

Can't play with him on this game

[covert olive]

where do i do a report ?

#tikcets

[sage gazelle]

Kicked: VPN Requires Approval | Appeal at
?

[cloud vector]

#❓┃submit-a-ticket select vpn whitelist

[sonic ice]

#❓┃submit-a-ticket select the most relevent button to your issue.

[agile jewel]

can any1 check my unban ticket please

[urban marlin]

can sm1 help with me im stuck in fishing village

[grizzled cobalt]

If you message an admin they would be more then happy to help!

[polar cedar]

submit a ticket at #❓┃submit-a-ticket

[knotty lichen]

Hello, is there any admin that can talk to me about the ticket? I feel like I've been spoken to by an automated system

[timid obsidian]

my discord kits wont work in game

[polar cedar]

Hello, Try /link on game and check again

[timid obsidian]

thanks

[polar cedar]

hello there, under which section ur ticket other , ban appeal ,vip store ?

[knotty lichen]

I am appealing this : Kicked: Cheater Association | [ID:]fNiuh2yHa | Timeleft:Perm

for more than 12 hours

[polar cedar]

so ur on ban appeal section sry for delay,but at that section we got a few people who can help u and there is a lot of tickets on queue ,We appreciate ur patience

they will contact u soon

[knotty lichen]

I already know, but someone is talking to me through the ticket, they don't seem like a real person, with all due respect

[polar cedar]

there is no auto mod system so he is a proper human being

[knotty lichen]

I really want to believe it, but the way he has spoken to me doesn't seem like it; he hasn't even justified himself or said what the cause is, he just asked me if my account is new, which it is, it was created only 5 months ago, but what does that have to do with the ban?

[polar cedar]

idk discuss that in the ticket i guarantee there is a multiple admins handling the same ticket so dw

[knotty lichen]

and if I had another account, I told her that yes, I used to play on another account a year ago but I sold it for a specific game and came back a few months ago with another account to play

[knotty lichen]

I know, but I have been without a response for 12 hours, that's why I am talking here

[polar cedar]

just be patient ill ask the admins to check ur matter

[knotty lichen]

thank you

[fathom river]

My friend was banned but we don't know why he didn't use cheats. What can we do about it?

@polar cedar

[polar cedar]

submit a ticket under ban appeal #❓┃submit-a-ticket they will help u there

[fathom river]

when will the return be provided? @polar cedar

[polar cedar]

as soon as they can it's about how much tickets on the queue before u

[crimson dome]

can someone have a look at my ticket

been open since thursday

[dusky blaze]

Hey, our tickets are handled in order, just please be patient.

[ruby berry]

i cant loot my staff on cargo

i can see my loot but my team mates not

[dusky blaze]

Open a ticket and an admin will check it out

[ruby berry]

it dosent metter anymore its a bulshit becose it was not moving so

[crude forge]

I cant access my kits.i

is there a problem ?

[polar cedar]

wdym you got no perm on discord kit ?

[crude forge]

ı had premium kits that ı bought from bestrust.I cant use them and ı dont understand why.They dont appear in my account either

[polar cedar]

can u submit a ticket at #❓┃submit-a-ticket under vip store they will help u there

[polar cedar]

[dusky blaze]

https://tenor.com/view/smiling-cat-happy-cat-smile-gif-3555983607747631247

[blazing tiger]

why cant i see the server in server list not even history no filters

[devout zinc]

Try use the server ip to join in the F1 console

[glacial inlet]

Which server?

[mellow chasm]

Where we make the code on rustmagic

[prisma gorge]

where quad 2x???

[dusk lion]

What do you mean?

[dim compass]

Hi Admin

[polar cedar]

hello how can i help

[dim compass]

I have opened a ticket, can you check it if you have time, thank you

[polar cedar]

under which section vip store,other,ban appeal,or report player ?

[dim compass]

,ban appeal

[fierce tundra]

.

[potent sphinx]

Ok, create your ticket, let's check it.

[polar cedar]

so ur on ban appeal section sry for delay,but at that section we got a small number of people who have authority to help u and there is a lot of tickets on queue ,We appreciate ur patience.
they will contact u soon!

[dim compass]

I've already done it

[dim compass]

all right, thanks anyway

[agile elbow]

whats wipe cooldown on daily weapon plus

@polar cedar

<@&1401500327035011153>

Does anyone know?

[polar cedar]

7200 second

[agile elbow]

how many hours?

[polar cedar]

let me calculate 1s :')

[dusk lion]

...

[polar cedar]

2 hours

[dusk lion]

...

[polar cedar]

bruh i was just kidding but i got 20 second slowmode :/ i can't answr right away

[agile elbow]

@polar cedar what cooldown on gambling extreeme or the other gambling kits need to know asap

like the wipe cooldown

<@&1401500327035011153>

[mint kestrel]

#📅┃wipe-schedules

Please stop pinging Moderators.

[polar cedar]

12000 s

[agile elbow]

i need to know theres no where that says it

[fierce tundra]

Cant really check right now, probally around 4 hours

[mint kestrel]

Huh ?

[fierce tundra]

lol, also he can ping moderators.

[polar cedar]

@agile elbow 3.33 hours

[agile elbow]

could someojne tell me where i can find the wipe coolsowns?

[stoic lava]

i can send you in dms

[zinc panther]

For kits? I understand it to be 4 hr buffer

[agile elbow]

yes please

[buoyant badger]

can someone answer my ticket? im having issues with my ping here

[fierce tundra]

Be patient they take time

[buoyant badger]

ik bro but cant play ith 170 ping i have this issue since a month

[fierce tundra]

than thats your issue probally

[buoyant badger]

just be quite ill handle it big brain

[fierce tundra]

no need to insult me lmao

[dusk lion]

Was Wubz a mod for any chance

[lunar lintel]

Yep

[fierce tundra]

He indeed was

[dusk lion]

Fired?

[fierce tundra]

Resigned by my own will

[cobalt sierra]

how do i activate my rank that i bought

[buoyant badger]

can any admin look into my ticket?

[boreal quartz]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[boreal quartz]

If you are still having issues, open a ticket here https://discord.com/channels/277748656420028426/1118287481322872842 under "VIP Store" and higher ups will help you out when possible. Thanks for your patience and understanding!

[vapid urchin]

If I bought VIP in the store, is the payment charged only once, or will it be deducted automatically?

[shut lotus]

Any admın can check my ticked please <@&513265319096221697>

[mint kestrel]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[shut lotus]

This isn't a ban appeal, but there are players on my server who are disrupting community harmony and lowering game quality, and I've made a statement with pictures. Thank you for your interest. Thank you so much in advance for your interest and help

[mint kestrel]

No problem! I personally can't help for now but all I can say is: Keep calm, don't aggravate the situation. Just ignore the person.

[lyric crane]

Cheater on solo duo #4 <@&513265319096221697>

[normal gulch]

Hello! You should make a 'Player report' ticket here https://discord.com/channels/277748656420028426/1118287481322872842

[stable crag]

submit a ticket

[mint kestrel]

Make a ticket that's labelled "Player report" in #❓┃submit-a-ticket

For the person that posted and deleted immediately.

[upper pawn]

admin 2 people playing solo server and his duo do something please the server name Bestrust Solo ONLY 2x #2

[mint kestrel]

Make a ticket that's labelled "Player report" in #❓┃submit-a-ticket

Get evidence first tho.

[near bolt]

someone is teamming in solo server, how can i report

[polar cedar]

hello there,sry to hear that pls go to #❓┃submit-a-ticket and create a ticket under section report player

[fair fulcrum]

hey, i get ban for "suspicious acc" i have contact support but how much tim did it take .. ? its ruining my wipe 🙂

[boreal quartz]

If you have created a ticket, admins will respond when possible, which is quite quick. We do apologise for any inconvenience this is causing you, and hope we can get it sorted soon!

[fair fulcrum]

okay... still waiting so ty for response

[boreal quartz]

No problem, admins may be busy atm however they are working quickly to resolve any issues.

[fair fulcrum]

okay we will see ty*

[magic fiber]

when the ping be normal on all servs cuz i got 40-50 ping and after some time i have 40-300ping jumps and lags all the time

and i need to reconect the serv to get normal ping for 10min and again its 300

[tough maple]

For the next time just create ticket and we gonna check your situation.

[magic fiber]

i just saw the "high ping was fixed"

i will later now its okay

[outer belfry]

morning all anything we can help with just let me know 🙂

[barren narwhal]

How often do vanilla bestrust wipe their BP?

[outer belfry]

it depends which server but you can find all the information on servers wipes here #📅┃wipe-schedules

[valid nebula]

What do I need to do to access the daily kits in the EU Trio 2X serv ?

cuz its telling me i dont have permission to access them

[polar cedar]

Do you mean the Daily Kits such as Discord, Discord Build, or Discord Starter?

[valid nebula]

no the daily weapons , construction , armor etc

nvm u gotta buy it with money

[polar cedar]

anything else i can help u with ?

[valid nebula]

nah

[polar cedar]

alr have a good wipe ❤️

[valid nebula]

u cant tell me that when i got a trio with M2's roofcamping my base and then i get offlined AND i get doorcamped

[boreal quartz]

Life of rust

[boreal pendant]

how do i verify

[outer belfry]

have you verified your account on the website ?

[boreal quartz]

https://bestrustservers.com/

[dusk lion]

https://link.bestrustservers.com

[boreal pendant]

yeah iv done all that

do i just need to leave and rejoin the server

[dusk lion]

/link

[wind flame]

how can i report a team in solo server

[boreal quartz]

https://discord.com/channels/277748656420028426/1118287481322872842, under "player report"

[magic otter]

how do i get the rust magic kit

[normal gulch]

Kindly check here #1410593865769160704

[opaque fern]

i am link and still have that big blue screen text like im on miniclip

[vale yacht]

/link

[boreal quartz]

https://discord.com/channels/277748656420028426/1118287481322872842 Create a ticket under "other" if you are still having issues

[fickle osprey]

how do i cancel auto payments for ranks and kits?

[boreal quartz]

Open a ticket here https://discord.com/channels/277748656420028426/1118287481322872842, under "VIP Store" and they will help you out. 🙂

[marble quail]

how do the team switching rules apply on a duo server if im in a team with my neighbour but not living out of the same base, we were just having a friendly interaction and decided to team for a bit after already having starts of our own, but now my friend asked me if he could join my wipe, can i just leave team and invite my friend ?

[boreal quartz]

Best way to ensure no teaming rules are broken, pick up all bags / beds that you may own in your neighbours base, and create a different team with your friend. However, make sure you do not team with your neighbour as this will be over the team limit. If you have anymore questions please feel free to ask!

[marble quail]

Thank you for the quick reply, i don't own any bags in my neighbours base and was already thinking of moving base locations anyways so i don't think that will be an issue!

[boreal quartz]

Okay you will be fine then, ensure you do not share codelocks with your neighbour aswell. Have a good wipe!

[junior cargo]

hey, how long does it usually take to get answer to a ticket?

[boreal quartz]

Depends on the ticket, however our staff are quick to respond and help any issue you may have!

[vast cargo]

Ticcket pls

[boreal quartz]

https://discord.com/channels/277748656420028426/1118287481322872842

[junior cargo]

Usual time for ban appeals? I met a random guy who was looking for a duo, 5mins into wipe and he end up being cheater

So i get banned, pls help me i made ticket 2 hrs no reply

[boreal quartz]

Unfortunately only a few people handle ban appeals, when they are available they will help you out. Sorry for the wait and frustration this may cause.

[vast cargo]

İ opend last day but still no reply…….

[boreal quartz]

What ticket did you open?

[vast cargo]

Ban

[boreal quartz]

Unfortunately only a few people can handle ban appeals, this could mean it takes some time for your ticket to be answered. However, I assure you that they are working as quickly as they can. Thank you for your patience and understanding ! 🙂

[junior cargo]

who is the ban appeal admins?

[boreal quartz]

I believe it is only senior admins and the owner of the server.

[outer belfry]

Hey guys how is everyone? Anyone need any help?

[mint kestrel]

Good what about yourself ?

[outer belfry]

Yes mate I’m good thanks 🙏🏻

[junior cargo]

Yes, Tell the admins to check ban appeals, i got ban for no reason

[outer belfry]

The Ban appeals team will get to your ticket as you can probly imagine they have a lot of tickets to deal with

[junior cargo]

Yes but it shouldnt take 5 hours?

[lunar lintel]

It def. Can

[mint kestrel]

Well, the Administrator team which is reading the applications are busy. Give it some time.

[lunar lintel]

As you can see in #⛔┃bans a lot of people are getting banned

Appeals take time to actually accept/deny and its only a handful of people "qualified" to handle them

[vast cargo]

bro i dont wanna mark any admin but is there is no admin can check my ticket pls bann appeal

[mint kestrel]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[vast cargo]

how many more days should i wait ?

[mint kestrel]

Until they respond.

[vast cargo]

thats crazy

[sterile lion]

how to report

[bleak hamlet]

F7 in game and create a player report ticket here #❓┃submit-a-ticket @sterile lion

[fluid meadow]

/link

[stoic lava]

hello ego please use this comand in game chat 🙂

[rapid osprey]

hello im trying to open a ticket and i cant. It says not allowed to use this system

[mint kestrel]

Can you send a picture ?+

[boreal quartz]

What ticket are you trying to open?

[mint kestrel]

Should've started with that.

[rapid osprey]

ban

[mint kestrel]

You have a ticket blacklist.

[boreal quartz]

[rapid osprey]

bruh didnt even knew that

thats unfortunate

can i do something about it?

[mint kestrel]

Uhh, I'm not sure. @boreal quartz

[dusk lion]

You can discuss it with the Admins if you want to. We can't help you here.

[boreal quartz]

xD I dont even know how you get ticket blacklist..

[rapid osprey]

should i dm them? i cant open tickets so...

[dusk lion]

Yes, contact them

[mint kestrel]

I mean, you can dm LuHack

[rapid osprey]

who should i dm?

[dusk lion]

Kyro doesn't do appeals

[mint kestrel]

K then just LuHack.

[rapid osprey]

tyty

[dusk lion]

LuHack, nikko are my recommendations

[rapid osprey]

okok ty!

[stoic lava]

Did you try restarting discord?

[dusk lion]

https://cdn.discordapp.com/attachments/1310715342628192420/1362140377091539084/togif.gif

[mint kestrel]

Hes ticket blacklisted.

[stoic lava]

Ah k mb

[dusk lion]

https://cdn.discordapp.com/attachments/1310715342628192420/1362140377091539084/togif.gif

[dark flame]

[junior cargo]

Hey

Check ticket pls

[dusk lion]

Hey, what's the topic of your ticket?

[dark flame]

ban appeal lol

it'll be looked at asap

[torpid pivot]

is there anyone on to check my ticket

[boreal quartz]

They will respond as soon as they are able to. Thanks for your patience!

[rapid osprey]

can some admin chek my ticket?

[boreal quartz]

They will check your ticket as soon as possible. They may be busy on other tickets at this point. Thanks for your understanding!

[rapid osprey]

ok ill be waiting ty

[tired leaf]

Can my friend play,if he has a vac ban?

[native jay]

hey

within the last 180 days.

[mint kestrel]

What's a vac ban ?

I'm kinda dumb about these kind of things.

[manic chasm]

steam ban

[jovial glacier]

NEED A ADMIN ASAP ON SERVER GOT 2 CHEATERS DOORCAMPING US

[mint kestrel]

Please make a ticket named "Player Report" in #❓┃submit-a-ticket and F7 report them.

[bronze hatch]

#3 server solo/duo +2 players

[boreal quartz]

Create a ticket here https://discord.com/channels/277748656420028426/1118287481322872842, under "player report" and provide evidence please. Thanks!

[mint kestrel]

What does +2 players mean ? Like cheaters or something else.

[wise lintel]

Anyone else randomly lagging on solo/duo 7?

[stoic lava]

if you feel any lags feel free to make a ticket in #❓┃submit-a-ticket 🙂

[mystic silo]

No one has been looking at my ticket for a long time, can you help me? <@&513265319096221697> <@&464827801644695552>

[cloud vector]

If you have created a ticket, admins will respond when possible, which is quite quick. We do apologise for any inconvenience this is causing you, and hope we can get it sorted soon!

[mystic silo]

Thank you, but I have not been able to access the server for 2 hours and my friends are waiting for me.

[mystic silo]

do you have the opportunity to look at me for 5 minutes

[cloud vector]

Hey, unfortunately I’m only a mod, so I can’t handle this type of tickets. only admins can deal with it so Please be patient, the admins will respond as soon as they can

[mystic silo]

i didn't know, but thanks anyway

[cloud vector]

youre welcome

[proven socket]

are kits lifetime and all servers or mountly and just for 1^server ?

[boreal quartz]

https://store.bestrustservers.com/. Depends what you buy, each kit says how long for and what server it is for. Have a look and if you have anymore questions open a ticket here https://discord.com/channels/277748656420028426/1118287481322872842, under "VIP Store".

[delicate galleon]

can someone answer my ticket?

[boreal quartz]

They will answer as soon as they can, they may be busy answering other tickets but I assure you they are working as quickly as possible.

[undone ice]

any rust admin here >

[mint kestrel]

If you have an issue, please open a ticket in #❓┃submit-a-ticket !

[undone ice]

i do

[plucky sundial]

Hello,
Today I tried to join your server, but I was kicked with a message saying that my account is suspicious and suspected of using cheats. I want to clarify that I have never used cheats, scripts, or any unfair software.

Could you please review my case and let me know what I need to do to clear this misunderstanding?

Thank you in advance for your time and support.

[polar cedar]

Hello, we’re sorry to hear that. Please submit a ticket #❓┃submit-a-ticket under the Ban Appeal section so that our designated admin team can assist you. Thank you for your patience.

[cold vessel]

My base Will decay unban me omg too much time to awser tickets is insane

Why not recruit some people to help answer tickets? It’s free and helpful

[gleaming pulsar]

They work on it too

[steep yarrow]

why is Bestrust Solo/Duo/Trio 2x #2 not working?

[mint kestrel]

Most likely because Wipe is soon.

I'm currently playing on it without any problems.

[steep yarrow]

well you can always join them even before wipe lol

[mint kestrel]

Alright, well, if you open a ticket named "Other" Administrators might be able to help you.

[steep yarrow]

nope cuz it take 1 week for a ticket to get answered

[mint kestrel]

Not these kind of tickets.

[desert vale]

<@&464827801644695552> can anyone check my ticket pls?

[outer belfry]

Hey mate

[mint kestrel]

They will answer as soon as they can, they may be busy answering other tickets but I assure you they are working as quickly as possible.

[desert vale]

okay.. still ty

[narrow compass]

hello anyone can help? i got kicked and banned for no reason?!

[boreal quartz]

Open a ticket here, https://discord.com/channels/277748656420028426/1118287481322872842 under "ban or mute appeal"

[desert vale]

im waiting for 3 hours and noone is answering

[grizzled cobalt]

Which type of ticket have you sent?

If its anything to do with VIP store, then that is handled by the owner.

[desert vale]

Ban or mute appeal

[desert vale]

I got banned because i it says i played with a cheater but i didnt

[raven cypress]

@desert vale Hay

[desert vale]

I wanted to play wipe and i dont get answer on it :/

[desert vale]

Hey

[raven cypress]

Our Senior admins handle the appeals. You may be waiting quite a bit before getting a response as there's only a handful that do those tickets. Sorry about that

[desert vale]

okay, how long would it take you think?

[raven cypress]

I can't say for sure.

Could be a few hours or so

[sleek condor]

Is cargo bugged on duo #4? has not come out since wipe at 1:45

[stoic lava]

i dont think its bugged surely will come on map soon. it rly depends and pop and more

[sleek condor]

Aii thx will wait

[stoic lava]

its not much about pop but surely will come soon 😄

[livid mauve]

why can't I get the discord boost kit? if I boosted 2 days ago

[stoic lava]

what server you playing on

[sleek condor]

How can people upgrade their wall while its being shot by a gun?

We hit it with a ram too and they upgraded it suddenly

[winged sequoia]

they cant, either the raid block went by or you didnt hit it

[sleek condor]

we shot it 1 second before they upgraded

[boreal quartz]

Also can depend on ping, sometimes they upgrade a bit after you shoot. Just an issue with the game unfortunately.

[winged sequoia]

yeah raid block is pretty short, or glitched, I was raiding some wooden floors with molotovs yesterday and he upgraded foundation in between molotovs

[sleek condor]

rip that sucks

[winged sequoia]

still got their base down anyway, I got mad and got a Ram and their base was gone the next hour

[livid mauve]

solo only 2x #3

[stoic lava]

are linked properly ?

[livid mauve]

it s working now, need to /auth:))

[stoic lava]

yye

[stoic lava]

enjoy 🙂

[faint forge]

Hi, can someone file a complaint about duo types in a solo server?

[boreal quartz]

Submit a ticket under "Player report" here https://discord.com/channels/277748656420028426/1118287481322872842, Thanks.

[solemn maple]

I think i have a group of teamers on the solo 2x #3

[stoic lava]

F7 and #❓┃submit-a-ticket

Report them pls

[tepid pelican]

are you guys still accepting staff members?

[fierce tundra]

Just apply

[outer belfry]

If you would like to apply to be a staff member #❓┃submit-a-ticket in staff applications:)

[tepid pelican]

just did 🫡

[outer belfry]

Ok cool it will get answered soon 🙂

[sick dirge]

how do i claim the skins i got from the free cases in rustmagic

[mint kestrel]

If you got to the top right of the website, there should be "Claim free" or something like that. Click that, and then claim your cases.

[sick dirge]

i did

what im asking is that how do i trasnfer the stuff i got to my steam inventory

[mint kestrel]

Oh that I don't know.

[sick dirge]

btw my answer from like 2 weeks ago is still not answered why is the price for diamond kit for all servers like 4x the previous price and now its

800 euro with 50% off

it was 400 before without sale

[mint kestrel]

Might've been because the server got more popular overtime and they decided to up the prices.

[bleak hamlet]

attracts more sales if theres a discount

[sick dirge]

a discount that is twice the normal previous price?

[bleak hamlet]

idk

[sick dirge]

black friday scam tactics?

[stoic lava]

We cant tell you bro as mods we dont know

[queen cloak]

lock steam account and discord accoun kit gifft where are you taking

[bleak hamlet]

Do you mean how do you unlock the steam and discord kits? If you do, you can follow the instructions here and once you've completed them do /auth in game: https://link.bestrustservers.com/

[fervent relic]

vpn!

[livid mauve]

same problem nitro kit unvalaible

[dusk lion]

/link in-game should work

[sharp tree]

.

[frozen lake]

Can I sell my database for real money?

[mint kestrel]

What do you mean your database ??

[frozen lake]

base*

[normal gulch]

base

[normal gulch]

I doubt it, I'll check.

[frozen lake]

I just didn't find the rule prohibiting this.

[remote elm]

Bro who recruited these admins I got banned for giving cloth for a syringe

[grizzled cobalt]

Hey if you want to appeal your ban please go to https://discord.com/channels/277748656420028426/1118287481322872842

[remote elm]

Already did that

They closed it

[bleak hamlet]

Unfortunately we can't do anything other than refer you to create a ban appeal ticket.

[hollow birch]

how do i cancel my subscription

[odd remnant]

Hello, you need to make a Vip store Ticket #❓┃submit-a-ticket .

[hollow birch]

i did idk if i did it right though

i was talking to some clanker

[odd remnant]

Please be patient, someone will review the ticket.

[hollow birch]

got it

[idle gust]

can u buy mini from large fishing village

[cloud vector]

yes you can

[lavish rapids]

hello

kicked:ban evading / appeal at d isco rd.gg /bestrustservers / (id:)K_pzSVmLN /timeleft:Perm

[wispy minnow]

can someone please close my ticket

[lavish rapids]

What should I do?

[wispy minnow]

🤣 🤣 Rekt

[lavish rapids]

@wispy minnow ?

[wispy minnow]

Go uninstall Rust and never play it again

[lavish rapids]

@wispy minnowxd you have no right to have anything unhappy deleted

[wispy minnow]

While you uninstalling go learn proper English

[open ginkgo]

Nobody is joining waiting room dumbass go appeal in tickets

[cloud vector]

ban appeal here #❓┃submit-a-ticket

[safe crypt]

How do I talk to the admin? I play on a solo server and I gave my base to someone and left and when I came back they gave me a ban.

How do I contact them?

Kicked: Breaking the group limit | [ID:]reCiPTR-I | Timeleft:6d

[balmy vortex]

Make an ban appeal here: #❓┃submit-a-ticket

[safe crypt]

thank you

[balmy vortex]

Hope it gets sorted out for you my friend

[plain rover]

in how many days i can get an answer? cuz it says that my account is suspicious second day no answer

[mint kestrel]

Hey! Thank you for your patience. The Administrators that read ban applications are most likely busy right now. Please be patient.

[candid galleon]

I'm stuck in a texture, how can I contact the administration for help? Server solo/duo/trio #3

[boreal quartz]

Open a ticket under "other" https://discord.com/channels/277748656420028426/1118287481322872842, and I will let admins know

[wispy minnow]

Please close my ticket I am unable to make new tickets because of it

[outer belfry]

Did your ticket get closed?

[kind niche]

Is refund possibles I bought 2 kits

[mint kestrel]

Hey there! Please open a ticket named "VIP store" please.

[kind niche]

I did

[mint kestrel]

Then please wait for a response.

[kind niche]

Okay

[outer belfry]

He put it in the mod chat also 🙂 told him to make a ticket

[kind niche]

Sorry

[weary flint]

Hello, what is average waiting time for ticket response?

[mint kestrel]

Really depends on which ticket you've opened.

[kind niche]

Like 10 mins

[weary flint]

ban appeal

[outer belfry]

All good we are here to help 🙂

[mint kestrel]

Hours, maybe days.

[kind niche]

Thanks 😄

[weary flint]

why so long 😛

[sleek condor]

Not as important as reports

[weary flint]

ahh, clear

[outer belfry]

There is a separate team that deals with ban appeals that’s why

[wispy minnow]

Yes thank you❤️

[outer belfry]

No problem 🙂

[kind niche]

I gotta go sleep im really tired see yall tmrrw !

[mint kestrel]

Good night!

[grizzled cobalt]

goodnight broski!

[outer belfry]

Sleep well

[weary flint]

why are there 14 days ban for teaming up?

[mint kestrel]

Rules are rules.

[weary flint]

sure but its really long xD

[mint kestrel]

Well, that's what you deserve if you break the rules not gonna lie.

[kind niche]

Thanks ! Last question if I ask tmmrw again even if its not 48h can i still get the refund ?

[mint kestrel]

Uh, not sure.

[kind niche]

I asked under 48h

Tho

[weary flint]

@mint kestrel if i got banned for 14 days on solo Server, can i play other servers meanwhile?

[mint kestrel]

Uh I don't know, not sure.

I think if you get banned on 1 server, you get a global ban from all servers.

[gentle flame]

No, ban's are for all servers.

[weary flint]

[steep yarrow]

should be permanent banned imo

[mint kestrel]

Instead of waiting you could uh... #❓┃submit-a-ticket -> Ban appeal.

[weary flint]

My lord, i already wrote a ban appeal 😛

[weary flint]

i do agree, but i played with my nbest friend that has 20 hours on steam, and it was end game on solo server

i showed him oil rig, not even touching any1 :C

[steep yarrow]

doesnt matter, solo server is solo server

[weary flint]

yeah, i know

thats why i dont even debate, i know i did wrong

[gentle flame]

Once they review your ticket , explain that as best you can.

[grizzled cobalt]

A man who knows he did wrong and isn't in denial is usually a good start 🫡

[azure berry]

i have a question, is any Quad server geting only map wipes or is it just fullwipe every time ?

[shadow marsh]

Godfxther biri bu adamı banlatsın nasıl yapılıyorsa hile
adam 3 km gece 3 hs atıyor ya
For God's sake, ban this guy. How does this happen? This is cheating. This guy is taking 3 headshots at me from 3 km away at night.
nick Godfxther

[gentle flame]

https://discord.com/channels/277748656420028426/1118287481322872842

[gentle flame]

submit that and i'll look into it!

[frail raft]

howw do u claim the magicrust kit on 2x servers its not working when i put BESTRUST in promocode while logged in on steam on rustmagic

[brave tide]

<@&513265319096221697>

Any chance of checking my ticket or wtf?

[storm salmon]

Pls wait and admin answer for ur ticket

[subtle flicker]

This server just disconnected me while I ran outmy front door with a few hundred scrap and like 50 tech trash. Went to log in and server is no longer showing on my list.

Bestrust Solo/Duo 2X | JUST FULLWIPED 14.09 09/14

[storm salmon]

Hi

[subtle flicker]

Hi @storm salmon

[storm salmon]

Restart the game and use conect

[subtle flicker]

I did it’s not showing up on either

[storm salmon]

U use ip to join?

duo-2x-4.bestrustservers.com
duo-2x-5.bestrustservers.com

I don't now what duo server and o give to all duo2x ho wipe 14/09

[tawdry coyote]

How do I get my URL in my inventory to buy a kit ?

[normal gulch]

Do you mean trade link?

[tawdry coyote]

Yes !

[normal gulch]

https://steamcommunity.com/id/me/tradeoffers/privacy#trade_offer_access_url

[tawdry coyote]

Thanks

I can't buy a kit with my URL, what should I do?

[normal gulch]

I think you need to open a 'VIP Store' ticket here #❓┃submit-a-ticket

[tawdry coyote]

Yes, but I would like to purchase the daily resource kit.

Can I pay with my steam money?

[normal gulch]

Can you join here https://discord.com/channels/277748656420028426/1319296910263058482
I’ll try to help 🙃

[tawdry coyote]

Yes, I'd like to, but I'm French and I have trouble with English.

[fresh oak]

Is the solo/duo #6 wiping today a 2x or vanilla?

[vivid birch]

Hello! you can check wipes from there #📅┃wipe-schedules

[fresh oak]

Yeah I know its wiping today I’m asking if it’s 2x or vanilla

[bleak hamlet]

It's a 2x :)

[desert vale]

<@&464827801644695552> can you check our tickets please we are waiting since i think saturday..

[storm salmon]

[stoic lava]

Hello what is your ticket ban appeal or ?

[storm salmon]

Cheaters?

[winged sequoia]

Might be up to an admin, I dont see any ticket

[storm salmon]

I think admin work on it

[desert vale]

Ban appeal

[winged sequoia]

Only admins can respond to tickets about in game issues like hackers or so

[storm salmon]

Admin work i think

[desert vale]

Its ego and me on discord we both have a ticket

[stoic lava]

Okay ban appeals can take up to 2 days since there is only few people that can do them so please be patient 😉

[desert vale]

Might bw idk but why does it take so long i mean i dont think its hard to unban us because there is no resl evidence that we cheat and we try to prove it but noone is like checking dms

[desert vale]

Aight still thanks

[stoic lava]

No problem 😉

[weary flint]

I have a question. I'm banned for 3 days for teaming up. Is it legal If I buy rust on another stwam account and start upcoming wipe?

[tight ridge]

This is ban evading which would be a permanent ban for all your accounts. It's kinda like asking to keep driving when you got your driving license suspended. Sure you can but don't get caught

[weary flint]

Just to be clear, start upcoming wipe respexting all the serwer rules xd

[weary flint]

What you mean by dont get caught in this case xd

[tight ridge]

Talking about my example I took for driving without license. And here we have systems that detects ban evades so you will get autobanned.
Wait 3 days and don't do any teaming again. You're lucky it was only 3 days, admin was nice to you.

[weary flint]

Thats useful info, thanks 😉

[spark token]

need support

[mint kestrel]

What do you need help with ?

[spark token]

look dm

[outer belfry]

Did you get it sorted?

[spark token]

no

[mint kestrel]

Ban Appeal thing.

[outer belfry]

Ohh ok 👍🏻

[spark token]

can you look at my ticket

[odd remnant]

Hi there, thanks for your patience. All tickets are in a queue and will be reviewed in the order they were received. Ban appeals are handled by a dedicated, smaller team due to the need for careful review, so they can sometimes take a bit longer. We assure you we will get to yours as soon as possible.

[quiet pilot]

i have a question. if im in trio and they are both off for tonight, can i get 2 others to replace them?

solo duo trio server btw

[dusk lion]

Good question, let me check on that

[glacial inlet]

#📜┃rules

[quiet pilot]

so if i remove someone from my trio now, and get someone else, cant that person ever rejoin the group for the remainder of the wipe? or can he come back once the new guy has left

[gleaming pulsar]

If he left wipe you can change him for new player

[scarlet leaf]

@coarse portal

[coarse portal]

yes

how od i send a picture

[scarlet leaf]

can you please send a screenshot here ?

[coarse portal]

https://ibb.co/mrjvQq4H

[scarlet leaf]

Ok so you have to press these button "windows+shift+s" and then you choose what you wanna capture ane then you open the paint application in your desktop then you press "ctrl + v" then you save it
so then you click in the plus button in discord and you upload the screenshot

[coarse portal]

upload a file is not there for me

just click the link it's in there

i just get create poll and use apps upload a file is not there for me

[scarlet leaf]

OK try to close discord and reopen it
if the probleme not resolved try changing your internet connection from 4G or 5g to WIFi

[coarse portal]

i closed discord many times before, i tried to submit tickets hundreds of times

it doens't work. can you please help me and sort me my kit i bought lol

[scarlet leaf]

Have you tried changing your internet connection?

[coarse portal]

yes

what now, i can't send pics even on phone nor on desktop. submitting a ticket doesn't work on both with whatever connection . nothing works

ugh..

[scarlet leaf]

I m checking about this probleme

[coarse portal]

Thank you

Any luck?

?

[normal gulch]

Please be patient

[coarse portal]

ok sorry. it's for trio 2X #3 btw

[sinful brook]

<@&513265319096221697> administrator check my appeal pls

<@&464827801644695552> Well, or someone else take a look. PLS

[normal gulch]

Please be patient. Tickets are reviewed in the order they are received

[sinful brook]

oke)

[storm jewel]

We have a small team that handles appeals so they may take a bit longer, thanks for your patience

[sinful brook]

oke

[proud pebble]

does the rust+ app normaly work ? (it just tells me "server offline")

[coarse portal]

I think i bought for wrong sercer

[kind willow]

what do i do to get VPN approval?

[cloud vector]

open vpn whitelist ticket here #❓┃submit-a-ticket

[opal iron]

#❓┃support-questions VPN approval

[desert vale]

<@&513265319096221697> can you plase process our ticket since its a admin case.. we are waiting for 4 days now

[outer belfry]

they will get to it as soon as possible

[quiet marsh]

Hello, Im not able to pickup bodies, boxes and my own loot

[jaunty gust]

Is there a rust+ notification like "You're getting raided" when we are offline
I saw it in a different server but don't know if that's a server feature or rust feature

[polar cedar]

Hello, that’s a Rust+ feature a mobile app connected to the game. Yes, it’s an official Rust feature, and most servers, including ours, make use of it.

[jaunty gust]

Ok thank you

[tawny pier]

My friend was banned from the server a month ago for cheating, he didn't get booked by EAC, can he play from a different account on the server?

[trim plank]

@tawny pier No, that is not possible because it would be bann evaiding

[scarlet leaf]

show embeds
@coarse portal

[bleak hamlet]

Tell him to create a ban appeal ticket.

[minor belfry]

Rustmagic says BESTRUST code is invalid? Is the offer over?

[glacial inlet]

#1410593865769160704

[native jay]

Check for updates on it

[native jay]

He would have to make a ban appeal ticket since he was banned by a administration for cheating it would be considered ban evading if he does decide to play on another account so I advise you to tell him to make a appeal under bans and mutes appeals #❓┃submit-a-ticket

[swift crow]

how do I get the discord kit?

[vivid birch]

HI! write /kit in game chat

[native jay]

https://link.bestrustservers.com link both discord and steam and then type /link and /auth ingame

[cunning walrus]

ошибка vpn играю через облачный гейминг

[boreal quartz]

Open a ticket here, https://discord.com/channels/277748656420028426/1118287481322872842 under VPN Whitelist. Thanks.

Откройте тикет здесь, в разделе «Белый список VPN». Спасибо.

[cinder verge]

Hi, two TC and loot from my boxes has dissapeared overnigth, while everything was closed, can i get it back?

[stoic lava]

is there a chance that some of your teamates could take it?

[pine mist]

how do you claim the discord kit in game

[grizzled cobalt]

type /kit ingame

then scroll to the end you should see it there!

[pine mist]

after you do all the things it syas i need permission

and ive already did everything so im confused

[grizzled cobalt]

please type /link once you have completed all the steps to link your account, have you done that part?

[rapid osprey]

Helo is it possible to get permanently banned for cheating association?

[cunning trout]

best rust 3 solo duo #3 cheaters team 3

milky way the name

[odd remnant]

Hey, sorry you're dealing with that. It's incredibly frustrating for us all.
To ensure our admins can take action, please submit a Player report here: https://discord.com/channels/277748656420028426/1118287481322872842 Have a good rest of your day!

[balmy vortex]

Hey it varies depending on how many times.

[rapid osprey]

Only happened one time

And I got permanently

[grizzled cobalt]

https://discord.com/channels/277748656420028426/1118287481322872842 please submit a ticket here with your ban appeal if thats the case

[rapid osprey]

I just got my ticket closed, they said I’m a “high risk player”. The situation was my friend got banned for cheating and got for i cheating association

He ended up losing his account to a hacker, the guy cheated on his account and he didn’t knew, I played with my friend and he draged me into to this mess, and that makes me a “high risk” player?

what can I do now?

@grizzled cobalt

[grizzled cobalt]

Unfortunately this is for the admins to decide, as you've been denied once already you'll need to wait a bit before sending a new ticket. They will give you the final decision.

[rapid osprey]

I have been trying for more or less then a month already, I didn’t cheat I never used scripts I didn’t do anything wrong

[rapid osprey]

Is there someone who can inform me what I did wrong? I’ve already read all ur rules on the site and I pretty sure I didn’t do anything wrong

[outer belfry]

Have you #❓┃submit-a-ticket ? I’m not sure they can tell you what you did wrong but you can put an appeal in?

[rapid osprey]

ya already did

[bleak hamlet]

@rapid osprey Not an admin but I'd assume by high risk player they'd think you're likely to play with cheaters

[rapid osprey]

this happened one time and he didn’t even cheat, he got scammed and someone cheated on that account, it might sound sketchy but it is truth

[harsh shadow]

whoever said in my ticket “u can fight it out with ur brother”

go jump off building

[rapid osprey]

they answered my ticket saying I might be able to play best rust again and I’m very thankful for that but they also warned me to not open any ticket any sooner. My question is how I’m gonna know it’s the right time to open a ticket again? Ty

[manic chasm]

U can open report tickets

[rapid osprey]

oright maybe tomorrow I’ll try tyty

[still linden]

why when i ask for proofs, i dont get that proof

admins say i was cheating, but are'nt providing proof

and istg i didnt cheat

[dusky blaze]

They wouldn't do anything without proof i am sure they have a reason

[still linden]

i swear to god i didnt cheat, all im asking for is that ,,proof” they have, i will be very happy if they give me that ,,proof” that i cheated

[sonic ice]

Unfortunately admins are not allowed to share any information regarding proof, If you think the ban should not have been placed be sure to appeal, If you have already try to re appeal at a later date.

[still linden]

what is there to hide?

sending a proof to the victim is something they should hide?

i was falsely banned and all im asking is for a unban or if they have proof that i cheated or something ( which i didnt), send that to me, video or screenshot

[mint kestrel]

Make a ticket and wait for a response.

[dusky blaze]

Yeah like the other mod said admins are not allowed to share any proof so if u were banned they take bans seriously and wouldn't just ban without proof

[still linden]

umm, they didnt ban me, ac banned me, while i was in my base with custom waiting on door campers

i was randomly banned saying for cheating, which i didn’t

[dusky blaze]

Well sorry but i cant help any further u can open a ticket and ask them to look into it

[rapid osprey]

@dusky blaze

[still linden]

been waiting for 2hours now for a reply

[wet anchor]

Guys, please help me, I'm getting kicked from the server with the error 'VPN requires approval' even though no VPN is being used. I've already created a ticket, but it's been almost half an hour and I still haven't received a response. I need to help my friend progress at the start of the wipe.

[mint kestrel]

Nope I'm just dumb mb.

[wet anchor]

ticket is open

[dusky blaze]

Tickets are in queue once its ur turn they will reply to u

[mint kestrel]

Alright, well if a ticket is opened, please wait until they respond.

[dusky blaze]

Just gotta open a ticket lol

[rapid osprey]

They said to not open now otherwise I’ll be blacklisted

[wet anchor]

It would be good to know how long to wait.

[dusky blaze]

I understand they said dont so just wait a couple days and try hopefully u will get helped

[rapid osprey]

Okok ty

[dusky blaze]

I wouldn't be able to tell u that as it depends on how many there are and how long it takes to reply to them all we have a team and they try their best to do it as soon as possible

[wet anchor]

I understand this perfectly, it's just that the timing is very inappropriate.

[dusky blaze]

Sorry to hear that but as i said they will look into it eventually and hopefully help you

[wet anchor]

I really hope for that too.

[brisk narwhal]

Is any admin possible to see what my queue position my ticket is in? 😄 Thanks

[still linden]

yaya, same here

been waitin for 3hours

[brisk narwhal]

ive been waiting for 2 days bro 😄

[opal iron]

Open a ticket here, ⁠❓┃submit-a-ticket under VPN Whitelist. Thanks.

[woeful shore]

Bestrust Solo/Duo/Trio 2x #6 - Weekly is THIS EU or NA

[regal roost]

na

[polar cedar]

NA

[grave pelican]

hello i have a proble to connect one server

[gentle flame]

What server

[cloud vector]

its fixed

[deft crypt]

Solo duo trio #7 Crash?

[outer belfry]

did you manage to get back in to the server ?

[deft crypt]

yes thanks

[wet narwhal]

Where can you apply for a ban?

I want to open a ticket

I was unfairly perma-banned

[outer belfry]

you need to #❓┃submit-a-ticket

and then select appeal

[wet narwhal]

but those who still respond

I was banned as a suspicious account

I have over 200k hours on this server, this is unfair

What is a perma ban for a suspicious account?

really shame on you

and still no response, the admins are not good at all

If they won't remove it, let them tell us to play on another server.

@outer belfry

[outer belfry]

have you put a ticket in ?

if you have they will look at it, it goes to the ban appeals team. so they will get to looking at the ticket you have made

[wet narwhal]

Is it normal for it to take this long?

[outer belfry]

they get alot of tickets so some will take time im not on that team so the admins who are will get round to it

[wet narwhal]

okey thank you

[outer belfry]

no problem we are always here to help 🙂

[wet narwhal]

sometimes 🙂

[wet narwhal]

I am a streamer and I always broadcast on this server, but you are not always helpful.

[outer belfry]

ohh sorry to hear that we do try our best 🙂

[scenic sluice]

I used the code in Magic rust but I don't get the kit

[polar cedar]

Hello,use /rustmagic on game chat and let me know

[scenic sluice]

It works, thx

[astral forge]

Not a request, just a big shoutout to the admin team! <3

[dusk lion]

Thanks man

Oh wait I'm not admin, sorry :_)

[polar cedar]

ig wre from that team i hope 🥹

[long narwhal]

Hi, I’m currently playing on Bestrust Solo/Duo/Trio 2x #3 (Full Wipe 19.09–19) and I’m experiencing a very high ping between 140–200. My normal ping is usually around 30, so I don’t think it’s on my side.

I’ve already tried:

Restarting the game

Verifying the game files

Checking my connection (everything is fine)

Could you please help me figure out what’s going on?

[bleak hamlet]

@long narwhal Please create a ticket under other #❓┃submit-a-ticket

[rapid osprey]

sup, that happened to me and a buddy of mine about 2 months ago. Honestly we couldn’t do anything to reverse it we just waited and like 1/2 weeks after it came back to normal.

Btw can I make a ban appeal today so do I get more info on my situation? I’m asking this so that I don’t be ticket blacklisted

[deep rune]

whe do i enter the code on rust magic ?

[scarlet leaf]

Hey so you need to follow the steps in this channel #1410593865769160704

[rapid osprey]

.

[outer belfry]

Yes you can put a ban appeal in #❓┃submit-a-ticket

[sharp yacht]

I made a ticket i gt oopened but no one responding

[outer belfry]

It depends which category the ticket is in as some categories go to certain admin teams

[regal musk]

How do i play with vpn

@outer belfry

[native jay]

#❓┃submit-a-ticket vpn whitelist

[polar cedar]

submit a ticket at #❓┃submit-a-ticket under section vpn whitelist they will help you there.

[outer belfry]

Didn’t even need to answer lol 😜

[polar cedar]

🥀

[sleek condor]

Player count could really use an increase on duo and trio servers

[dusk lion]

It increases automatically

[sleek condor]

There is a queue

[dusk lion]

Then it has reached its cap

[sleek condor]

150 is the cap?

[dusk lion]

Vanilla?

Yes, for 2x its ~750 I'm pretty sure, or 1000

[sleek condor]

Ok, why is vanilla so low?

[dusk lion]

I don't know

Statistics show more than the cap is often not needed

[polar cedar]

People enjoy modded servers , that’s our specialty after all.

[sleek condor]

From what i remember before the cap it was 250-300 players imo 150 can work but it really needs a smaller map then

[sleek condor]

Fair enough for them, a lot of people dont like kits etc tho

[polar cedar]

Well, our kits have a long cooldown, so they don’t affect gameplay much. Only the starter kit helps new players get a good start with building.

[sleek condor]

Could the map be made smaller for vanilla?

[polar cedar]

suggest it at #1135493215374553138 the owner will consider it for sure

[leaden lion]

How to skip the queue?

[dusk lion]

https://store.bestrustservers.com/

[leaden lion]

it's good

[sonic walrus]

why does the duo #4 dont get more slots?

[boreal quartz]

https://discord.com/channels/277748656420028426/1118287481322872842

[grizzled cobalt]

I got dmmed but I cant find the users name on discord, he might have left the server

@Tommy4671

[boreal quartz]

Can you not @ them?

Means they left then.

[grizzled cobalt]

yeah seems like it

[stoic tiger]

Is the admin online and why no one is processing the ticket I submitted？

It's been 3 hours

[boreal quartz]

Hi, what ticket did you submit?

[stoic tiger]

Injunction Appeal, Am I Legal Why Ban Me? The ID of the prompt is not me either

[boreal quartz]

Unfortunately only owners or senior admins handle ban appeals. This may take some time as they have other tickets to deal with, however I assure you they are working their fastest to handle every ticket. Thanks for your patience and understanding.

[stoic tiger]

The chat box shows him offline

[boreal quartz]

They will handle the tickets when the are online / available.

[faint grove]

why is all my kits gone that ive had before

????

[odd remnant]

Hello, what kits?

[faint grove]

my linking kits

[odd remnant]

Try /auth in-game

[faint grove]

says hey make sure to verify....

[odd remnant]

try to link again https://link.bestrustservers.com/ .

[faint grove]

all it says is unlink there

[odd remnant]

are you on a 2x server or on vanilla ?

[faint grove]

2x

[odd remnant]

make sure it s the same discord/rust account.

[faint grove]

yep it is

[scarlet leaf]

@faint grove can you please open a tickets when you have any probleme , we will be happy to help you thank you !!

[wise night]

<@&464827801644695552> anyone online?

[cloud vector]

what do you need ?

[polar cedar]

how can i help you good sir

[wise night]

76561198348664167 can you please check this guy out? quad 2x 2 pretty blatant our opinion

[cloud vector]

unfortunately only admins can do that , so make sure to make player report ticket here #❓┃submit-a-ticket Im sure you will get the help your looking for by our staff

[wise night]

already did, but as you and me knows. it will take like a day. anyways its too late, he griefed us 🙂

server starting to become complete ass lately with cheaters and not enough admins, i have 600+ hrs on your servers and its becoming unbearable. i guess time to start looking different direction 🙁

[cloud vector]

not getting respond doesnt mean admins didnt look into it , maybe they are already spectating him waiting for solid prof to take action

[cloud vector]

also check here maybe you will find him #⛔┃bans

[rapid osprey]

hello i opened the ticket two days ago and they said i would have a chance to play again in ur servers, i waited 2 days politly and before opened a ticket today i asked here if i should open a ticket again and yall said yes, and i went to open the ticket and they said i wasnt going to get a chance because i opened the ticket again

can someone help

and i dont get how everyone who gets banned for cheating association gets 1 month and im the only one who got perma and called "high risk player"

and i just seen that i got ticket blacklisted... i literaly asked here if i should open today and i was told yes

[late trout]

how to connect discord

[normal gulch]

We responded in the ticket
Ответили в тикете

[rapid osprey]

.

<@&464827801644695552>

[outer belfry]

Hi, let me check with one of the admins for you

[rapid osprey]

tyty

[outer belfry]

Please bare with me I’ll do my best to help

[rapid osprey]

take ur time ill be here ty

[wispy quest]

<@&464827801644695552> Can anyone look my tickets pls ?

[dusk lion]

what's the topic of the ticket?

[wispy quest]

thats ok now he is banned

[magic marlin]

on solo 2x servers do all the quarrys give the default amount of ore?

[outer belfry]

not 100% sure i only used stone and i believe that did

[polar cedar]

On our 2x servers, all quarries and the excavator provide 2x the resources.

[magic marlin]

the sulfur quarry only gave me 1000 sulfur when I put in 1 diesel on 2x solo #4