Account can't link to mobile

[wheat sphinx]

When I linked my PC account to my mobile, the first time it tell me that it is okay, but when I log in from my mobile, it didn't work. So I link the account again, then it tell me the account has already linked to other platform, so I can't link to the account. So how do I link to my PC account from my mobile. Please help me, Thank you!

[tribal cypress]

you should contact [e-mail]

[earnest hound]

If you have multiple Google accounts are you sure that you are using the correct one to access the game?

[wheat sphinx]

Thank you!

[wheat sphinx]

yes, I'm sure that I didn't change the Google account. I think that it's a bug, because my friend said when he entered the link code in mobile, the screen would change to the PC account directly, but not in mine. So maybe you can help me disconnect my PC account with the mobile in the back-end, and perhaps I can connect again. Thank you!!

[wheat sphinx]

(PS. sorry that my English is not very good, because I'm a Taiwanese. If anything that I mean you can't understand,please let me know! Thank you!! I really like this game!!)

[earnest hound]

If you are sure you are using the same Google account then you will have to contact [e-mail] for assistance.

[wheat sphinx]

Thank you! Excuse me,does it mean that I need to mail to "[e-mail]" this address right?

[earnest hound]

Yes

[wheat sphinx]

Hello! sorry to bother you again. I sent the mail to the address for twice, but they didn't reply. If it doesn't cause you inconvenience, can you help me to let them know I have some problems about this. Thank you!!

[earnest hound]

All you can do is be patient.

[uneven shard]

Yeah sorry the support mail has been lagging behind pretty hard with some of the problems we have been experiencing, hopefully we can catch up with it again soon!

[wheat sphinx]

I thought they didn't receive my mail, now I understand, still many people waiting for the support lol. I will wait. Thank you!