Ylands app not working | Ylands | Page 1

vestal oak Oct 18, 2023, 6:13 AM

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whenever i try to sign in to my Bohemia account on the Ylands app the app just gets stuck and does nothing

patent prism Oct 18, 2023, 6:14 AM

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Did you ''just about'' made the account for it?

vestal oak Oct 18, 2023, 6:15 AM

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yes

patent prism Oct 18, 2023, 6:16 AM

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Just wait 10 min and try again, maybe the servers need to wake up this morning

vestal oak Oct 18, 2023, 6:16 AM

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i made an account from brother so he can play on his tablet

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for*

patent prism Oct 18, 2023, 7:04 AM

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Did you gave it another shot after 10 min. if not you sure can try again right now

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The devs are slowly crawling out the ground this morning so they will see your post at some point of the day

vestal oak Oct 18, 2023, 7:49 AM

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still doesnt work

dense stirrup Oct 18, 2023, 8:25 AM

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Only other thing you could try in the meantime is delete the app and reinstall it again and see if that helps. Otherwise we will have to wait for a Dev to see this since you can't get to the main menu to submit a bug report for them to investigate your logs properly

vestal oak Oct 18, 2023, 8:31 AM

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i did actually reinstall like 2 hours ago?

idle jackal Oct 18, 2023, 9:03 AM

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please send an in-game report from that problematic device so we can look at logs

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you have sent report from your notebook, but you have said you have problem to log in on your tablet, so we need logs from the tablet

vestal oak Oct 18, 2023, 9:24 AM

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when i log in with my account it does work but it gets stuck when i try to log in with the new account i created formy brother

idle jackal Oct 18, 2023, 9:28 AM

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please send the in-game report from the device where you are stuck
=>
if you are stuck right now -> restart the app -> send the in-game report from the tablet so we can look at logs

vestal oak Oct 18, 2023, 9:31 AM

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ill just create a new account

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ive never logged into the game with this account

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when i try to log in with the new account on the log in screen it just gets stuck

idle jackal Oct 18, 2023, 9:43 AM

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i understand you are stuck right at the beginning,
But you have also said you were able to log with your own account = if you are able to log with any other account, you can send us the message and in logs we should see why the other account is stuck (you must send it from the device where the problem occurred.
I cannot help without logs, it can be stuck for number of reasons from shitty internet to some block from apple/google side.)

vestal oak Oct 18, 2023, 9:45 AM

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ok ill send you the message on the device

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yeah i send

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sent*

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so have you figured out the problem?

idle jackal Oct 18, 2023, 9:59 AM

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i have send it to programmers to be sure, but i think you have tried to input hebrew alphabet characters into the name and on that it is failing. (we support only numbers and latin alphabet in name and email for now)

weird thing is that it should write normal warning and stop it but, well android ...

vestal oak Oct 18, 2023, 10:01 AM

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yeah boaz is a hewbrew name so thats probaly the problem

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ill try changing the name and see if it works

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ive changed the name it still doesnt work...

idle jackal Oct 18, 2023, 10:17 AM

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both your email and name is written in latin alphabet?

vestal oak Oct 18, 2023, 10:24 AM

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no they are written in english

idle jackal Oct 18, 2023, 10:30 AM

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well I will need to wait for programmer's respond which can take some time even days,
we had similar problems with android users in India where even when they switch to English, their android system still used special characters and input them into game ...

vestal oak Oct 18, 2023, 10:30 AM

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ok thanks

idle jackal Oct 18, 2023, 11:19 AM

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according to programmers you are trying to log through login/password where you should use normally email +password
and you are trying to enter some name instead of email

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since this is getting overcomplicated, can you send me the name of the account you are trying to connect, if it exists, i can look up the email

on android we created the button to log through google play so players do not need to find their account, it automatically uses email from your google play and make account for you. Did you log in through or email there is the same you are using on steam?

vestal oak Oct 18, 2023, 11:32 AM

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email: [email protected]

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name:coolmaster2008

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we have a problem with the google play option

idle jackal Oct 18, 2023, 11:43 AM

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when you select the google play option you are stuck as well?

vestal oak Oct 18, 2023, 11:45 AM

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no its says an error

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ill download him google play games to see if it will work. after that ill update you about it later or even maybe tomorrow im just little bit busy at the time

idle jackal Oct 18, 2023, 11:48 AM

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ok if it will not work send us another log

vestal oak Oct 18, 2023, 1:32 PM

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is there any other way than the google play games?

idle jackal Oct 18, 2023, 1:48 PM

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google play should not need to be downloaded, it should be part of the android OS, there you just need to logged in with email, and that email is automatically used for creating account in ylands app

and on android there are only two ways either log in through existing account or through google play.

Screenshot_2023-10-18-15-44-22-600_com.miui.home.jpg

vestal oak Oct 18, 2023, 1:49 PM

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Oh so no it doesn't work

idle jackal Oct 18, 2023, 1:56 PM

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a) so what happens when you select th button 1
b) if you select button 2
and you fill [email protected]
+your password game still gets stuck?

Screenshot_2023-10-18-15-52-44-088_com.bistudio.ylandsgoo.jpg

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b) if yes please login once again as the unknown21 and send another report we will look into logs once again

vestal oak Oct 18, 2023, 2:14 PM

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When do it with the Google it says this

idle jackal Oct 18, 2023, 2:29 PM

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well this seems to be error on side of the google play ... sigh

well you can try their solution

For signing in to google play games account
*Clear the cache for Google Play Games Mobile App
Open your device's Settings app.
Tap Apps & notifications See all apps.
Scroll down and tap Google Play Games.
Tap Storage Clear storage.
Re-open the Play Games app and try to sign in again.

(you must be log in in the google play)

still i would first try to connect again through the number 2 on screenshot and send us the logs again if the game still stuck

vestal oak Oct 18, 2023, 2:30 PM

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I'll try that tomorrow and I'll update you about it

#Ylands app not working