HOw report help | Minehut | Page 1

:tickets: Submitting a Support Ticket

Are you experiencing an issue with your server, account, or purchase? We recommend that you take a look at our FAQs first! Tickets will receive a response within 1-2 business days. If you submit your ticket on the weekend, it will not receive a response until business hours resume with a longer delay. Tickets submitted during business hours will typically see a response within the same day.

:warning: Please submit a ticket using the account and/or email address that owns the server, otherwise we will be unable to assist with your issue. All ticket responses will be sent to your email address inbox.

:incoming_envelope: Didn't get an email in your inbox? It might have been sent to your spam or junk folder, so make sure to keep an eye out!

Once you're ready to file a support ticket, click the button below and fill out the form.

:calendar_spiral: Business Hours:

Monday-Friday, <t:1724241602:t>-<t:1724284800:t>
Saturday-Sunday, <t:1731769200:t>-<t:1731798000:t>

If you're having trouble signing into your account, please click here or email us at support@minehut.com to create a ticket instead.

:shield: Reporting Players & Servers

Have you seen a player or server breaking our community rules? Please submit a report so that our team can investigate!

When creating a report, please include information such as your username, the players username, the server name it happened on, and an estimated date & time that it occurred at. Screenshots are helpful, but not required.

Once you're ready to file a report, click one of the options below and fill out the form.

#HOw report help