my minehut says "cant connect to server" | Minehut | Page 1

icy bough Dec 13, 2023, 10:19 PM

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does it say connection reset

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try to join it

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what does it say when you go to https://api.minehut.com

rocky prawnBOT Dec 13, 2023, 10:20 PM

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lava Submit a Support Ticket

Are you looking to submit a support ticket?
Make a support ticket by clicking the link below or email support at [email protected]

:paperclip: https://minehut.zendesk.com/hc/en-us/requests/new

icy bough Dec 13, 2023, 10:20 PM

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they can help you there

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if you hurry it might still be business hours and it might get fixed today. include your IP in the ticket for a faster fix

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click support ticket and then account issue

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include your public ipv4 found at https://www.whatismyip.com (DO NOT POST IT HERE)

WhatIsMyIP.com®

What Is My IP?

Check the IP address assigned to your device. Show my IP city, state, and country. What Is An IP Address? IPv4, IPv6, public IP explained.

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say you get a connection reset error and the api says your ip is banned

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in the description

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you dont need it

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ok just wait for a response. you should get an email when they respond

vocal cargo Dec 13, 2023, 10:28 PM

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major kudos for giving all the necessary information in your initial ticket, that lets us help you much faster lol

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you should be able to join now

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🪄

icy bough Dec 16, 2023, 1:49 PM

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if it says connection reset, make another ticket and include the same info. also, use vanilla mc

icy bough Dec 22, 2023, 2:39 PM

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are you using vanilla mc

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its probably you not using vanilla mc as modded clients send a lot of packets

icy bough Dec 22, 2023, 3:56 PM

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well since your ip is blocked you gotta wait for them to unblock it first

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and considering they just started break it may be a few days

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https://discord.com/channels/239599059415859200/1187539681806655489

#my minehut says "cant connect to server"