#my joycons on my oled switch fall off without me pressing the button at the back

43 messages · Page 1 of 1 (latest)

sleek hull
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See the following:

drifting treeBOT
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lock

JOY-CON LOCK REPLACEMENT

§ The Joy-con is attached to the Switch's rail via a locking mechanism, often called locks.

• Due to the modular nature of the Joy-con, it's normal to have a degree of "play" movement on the rail, even when they are brand new.
• Since the locks are made of plastic, they will wear out through usage, leading to even looser attachment and even unintended disconnection. You can replace the locks by yourself or through a repair service.

[👉 Click here for Repair Service Guide](#986637761916317707 message)
※ Note: This might fall into the free Joy-con repair. Ask Nintendo's customer support for confirmation.

• Using a thin piece of paper/cardboard between the rails can force a stiffer attachment, but it might lead to faster wear on the locks.
• You can reduce the wear of the locks by pressing the lock button on the Joy-con deeply every time you pull it out as well as when you slide it on.

■ DIY Repair
There are 2 options to choose from: Plastic locks similar to the original ones or metal locks that are more durable.
･ Metal locks with screwdriver - Amazon US
･ Plastic & Metal locks - eBay listing

■ Video guide: How to replace Joy-con's lock

※ Image below: Left joy-con with worn out lock, right joy-con with new lock.

Requested by doop#9230
sleek hull
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Let me know if you need a different how to video (I made one the other day)

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Did you get it new or used?

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Hmm. Can you take photos of your lock and of the rail?

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Okay

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no worries

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on discord?

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okay, what about the joycon rail on the switch?

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i said send a picture of both

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it's the part of the switch the joycon slots into

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nothing to be sorry about! i'm here to help :)

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yes

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hmm. I can't see anything wrong with the parts based on the photos. Does the release button on the joy-con spring in and out when you press it?

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just checking to see if there is maybe a missing spring

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how much force does it take to slide the joycon out of the switch without pressing the button?

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can you be more specific

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hmm

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since you just purchased it a week ago, your easiest option is to go back to the retailer, say your Switch is defective, and exchange it for a new one

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@fervent egret one more thing I want to check: you've got the joy-con grip that came with the Switch, right?

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try sliding the joy-cons into and out of the grip

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see if they are still loose

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okay, see if the red one is loose

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you should push it in all the way

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maybe you have a defective rail on your console

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regardless, i would exchange it for a new one

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eh you can but exchange is free

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this way you get all-new equipment

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which store did you buy it from?

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every retailer i know of lets you exchange defective products within the first 14-30 days

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what a shitty policy

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never buy from that retailer again

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shrug

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well, you can try to fix the joy-cons, or you can try to replace the rail, or you can contact Nintendo and see if they will repair it under warranty

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what do you mean?

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i'm sure there is

drifting treeBOT
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nincs

NINTENDO CUSTOMER SUPPORT

🇺🇸 🇨🇦 North America (US/CA)
🇪🇺 🇬🇧 Europe/UK
🇿🇦 South Africa (Official distributor)
🇦🇪 Middle East/ UAE (Official distributor)
🇯🇵 Japan
🇰🇷 Korea
🇨🇳 China (Official distributor)
🌾 SEA - TW, HK, SG, TH, MY, PH (Official distributor)
🇦🇺 🇳🇿 Australia/New Zealand
🌐 Other Regions
(Region selector > Support > Contact Us)

※ Note: Please use Live Chat or Phone Call if available. Nintendo's email support can be slow.

[👉 Click here for Warranty Information.](#986637761916317707 message)
[👉 Click here for Hardware Repair Information.](#986637761916317707 message)

Requested by doop#9230
sleek hull
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what about under "contact us"

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did you find contact info?

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@fervent egret

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okay

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good luck

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please let me know what happens