#Strange audio issues

56 messages · Page 1 of 1 (latest)

hoary aspen
#

I've been having some weird audio issues lately with my switch. For some reason when I'm playing games, often times the music will cut out while sound effects continue to play. Another example is in Xenoblade 3 where whenever I play the offseer flute, the sound effect plays in chunks separated by silence. What can I do to fix this?

#

This happens with both the headphones I've tested, one wired and one bluetooth

rare cloak
hoary aspen
#

I don't use my switch speakers so I don't know, all my play is through headphones

#

it's also worth noting this happened after a prolonged period of not using my switch

rare cloak
#

Test the speakers for me if you can

#

also test it on the TV's speakers through dock mode

hoary aspen
#

My TV doesn't have speakers

#

I'm using a monitor

rare cloak
#

Does your monitor has a 3.5mm audio port on the back?

hoary aspen
#

It doesn't

rare cloak
#

Alright I guess we have to skip that test

#

Just do the Switch's internal speakers for now

hoary aspen
#

alright, I did and the results were similar

#

same audio cutouts

rare cloak
#

Damn, that's bad

#

You have to send it into repair.

#

It's not the speakers, it's the audio decoder chip

#

But let's leave that for the technician to diagnose

#

Check our out repair guideline below

acoustic solsticeBOT
#
repair

HARDWARE REPAIR INFORMATION

Please click on the links below to read more about hardware repair options.

[👉 Nintendo Repair Service](#986637761916317707 message)
Nintendo offers their own repair service for free within warranty period and with cost when warranty has expired. Joycon's repair are often free, regardless of warranty. Their service is often more reliable, with original replacement parts, but is more expensive.

[👉 Independent Repair Service](#986637761916317707 message)
A local, independent repair service may offer faster return time, cheaper and doesn't need warranty nor official support. Although finding a good local repair service needs some effort.

[👉 DIY Repair](#986637761916317707 message)
Requires skills, tools and experience, but DIY repair is always an option.

hoary aspen
#

What could have caused it? I've barely used it over the past months

#

I've had the switch since launch

rare cloak
#

There are quite a lot of reasons. Sometime it can just be thermal expansion on the soldering points.

#

Strangely enough, I have seen way more hardware issue on inactive Switch than active Switch.

#

Maybe it's just a coincidence.

hoary aspen
#

so is UbreakIfix reliable? I really want to play xenoblade 3 so I'd like not to send it to nintendo if possible

rare cloak
#

Haha tbh with you I don't think it's 100%

#

They are a chain store service

#

So each of those store has a different manager, different experience, etc..

#

I have heard both good and bad coming from that brand

hoary aspen
#

mhm, guess it's just a gamble I'll have to take

rare cloak
#

The repair legion verified stores maybe more reliable

#

I've been mingling with some repair communities, it seems the most knowledgeable ones are often the smaller single person store

#

They are like enthusiast full time, half time repair service. And damn those guys are good.

#

If you can tell me your general location, I may ask around for you.

#

Wait wait

#

Dude, don't give your full location details lol

#

I got it, let me ask around, not sure though

#

But if you want, check that UbreakiFix's reviews

#

and look around on your own, maybe there's a service that's tied to a gaming store nearby

#

so ask the store's owner

hoary aspen
#

mhm mhm
I'll try it for now and see if it works
if it doesn't I'll look into others

rare cloak
#

Good luck then, I'll let you know if I find anyone willing to take it.

hoary aspen
#

thanks, I appreciate it

hoary aspen
#

maybe I was hallucinating because the issue seems to have stopped itself...

rare cloak
hoary aspen
#

Yeah, shortly after a different issue popped up that might or might not be related so I’m just going to get it checked out anyway lol

hoary aspen
#

It’s a weird crackling sound in the background, but idk if that’s a switch thing or totally unrelated

rare cloak
#

coming from the speakers, I bet

#

You may have a short

hoary aspen
#

Nah, it happened while wearing headphones

rare cloak
#

Hmm

#

I don't think you should leave it, it's totally having a problem

#

but eh, up to you