Information

[merry girder]

how do i make a customised id when opening the ticket like the one written on protocle in the attached image?

[blissful salmon]

nodeJS has built in crypto function for that.
And various other NPM packages like nanoid

https://nodejs.org/api/crypto.html#crypto_crypto_randomuuid_options

[merry girder]

could it be done with databases?

[blissful salmon]

Ofc. You can store it in a variable and pass it to the payload

And then send it to the DB you're using