wand app not connecting to PC software

[arctic grove]

so this issue only started for me this week. i will try to load the wand app, and it will say "open wand on your PC" but wand could be both open and active, but the app wont see it. i try reentering the code, doesnt link. i cleared the cache of the app, that didnt help. any tips that could help me fix this

[modest canyon]

Hey @arctic grove Thanks for reaching and sorry to hear about this! Could you provide me your next pin please.

[arctic grove]

vx71h

[modest canyon]

Is wand open right now?

[arctic grove]

yes. its on my left monitor

[modest canyon]

Can you confirm for me which version of the app you are on? You can find it under the settings page!

[arctic grove]

version 12.25.1

image didnt capture the version number

[modest canyon]

Can you try pairing to 8f1y2

Great

[arctic grove]

connected

[modest canyon]

Now disconnect

Try yours again and if the results are the same please follow these steps

[fringe lintel]

Reinstall

1. Use Add or Remove Programs or Control Panel to uninstall Wand.
2. Find and delete these folders:
   -C:\Users\Your_Name\AppData\Local\Wand
   -C:\Users\Your_Name\AppData\Roaming\Wand
3. Restart your PC.
4. Reinstall Wand by downloading from: https://wand.com/download

AV Exception

It's possible that your antivirus software is causing interference. Try whitelisting or adding exceptions for the following folders:

C:\Users\%USERNAME%\AppData\Local\Wand
C:\Users\%USERNAME%\AppData\Roaming\Wand

[arctic grove]

i dont see a disconnect option on the app atm

[modest canyon]

I've disconnected it now

[arctic grove]

reinstalling now

linked. that fixed it. thanl you very much

[modest canyon]

If it happens again please let me know!

[arctic grove]

will do