Not getting pro role in discord

[hearty lava]

Title says it all

I bought pro and don't have the role in here.

Yes I linked it though the client by hitting connect

[timber valley]

Hey @hearty lava Please try disconnecting it, then pairing it again. Also try opening Discord through your browser to ensure you are signed into the same account if you are using the desktop app.

[hearty lava]

I dont use the discord app

How do I disconnect??

And why does my username here say "misery cloud" ??? What does this mean

[hearty lava]

I disconnected and reconnected it and nothing happened

[timber valley]

Hey there! It looks like the Wand account connected to your Discord may not have an active Pro subscription linked to it. Could you double-check that you're connecting the correct Wand account? You can manage your connections here: https://wand.com/account/connections

If you've already checked that and it's still not working, please reach out to us at [e-mail] and we'll sort it out for you!

[hearty lava]

Why is my username here "misery cloud" what does that mean

[hearty lava]

I already did this, the website shows im logged into my account, my only account that I have.

[broken yarrow]

its the name of ur wemod acc.

[alpine furnace]

@hearty lava One thing worth checking is whether you have anything connected through the old WeMod connections page. If so, disconnect everything from there first: https://www.wemod.com/account/connections

Then head over to the Wand connections page and set it up fresh from there: https://wand.com/account/connections

Also, have you ever joined this server before under a different username or account? If there is an old Discord account still paired to a Wand account it can sometimes block the new connection from registering. Let us know if you remember any old usernames and we can look into clearing that up on our end.

[hearty lava]

No, its not

[hearty lava]

I guess maybe start with this misery cloud one? I dont recognize it at all

Thabk you for looking into this btw

[drowsy lynx]

you could possibly be logged into a different acocunt on the website compared to the app

[hearty lava]

This is impossible due to the fact that i've only ever made one account

wouldnt the username be familiar to me if i made it?

ive had my account for a long time

why would i have another

[hearty lava]

it says im not connected

on both the old website and the new wand one

i checked my discord connections too, nothing

[leaden talon]

I've unlinked your account, try again in a bit.