I seriously would like to understand why the OG users are being limited to two hours a day for usage of Wand when before it was for all new accounts created after February 11th, 2024. Why are we (the OG users who made the app what it became) getting shafted now? I have used this app since it's WeMod days and paid for subscriptions in the past when I could afford it. But currently, this is out of my budget and with this new restriction, I'm not incentivized to go PRO ever again. It just feels like a slap in the face for all the support we've given for the past few years. I used to love this app. Now I'm just disappointed...
#Why are OG users being limited to two hours?
bronze silo
simple zodiac
Hey @bronze silo we completely hear you and we want to say that your long term loyalty since the WeMod days honestly means the absolute world to us. As a massive thank you to our veteran community members who helped build this platform, we intentionally extended the unlimited perk for accounts created before February 2024 all the way until May 1st. We know that does not make losing that legacy setup any easier to handle right now, and we completely validate how frustrating and discouraging this shift feels for you.
The honest reason behind the change is that keeping up with daily patches and managing trainers across thousands of active titles requires a huge amount of ongoing engineering support. Unifying the structure is what allows our development creators to keep updating and maintaining the library every single day.
We completely want to be open and transparent about how everything works now, so we put together a full FAQ layout right here if you want to check out the details: https://wand.com/support/en/articles/13779085-session-timer-faq
Please know that you are not just a number to us and your voice genuinely matters. Honest feedback from our veteran users is exactly what shapes our conversations behind the scenes, and if you ever want to discuss your account structure further please feel free to drop our team a direct line at support@wand.com anytime.
We really appreciate you sharing this with us and we will make this is passed along to the team.