#Hi all, I encountered an odd problem.

1 messages · Page 1 of 1 (latest)

tawdry geode
#

Wand worked perfectly fine last Saturday. However, when I got back at noon this Saturday, I found I was unable to launch it. What’s even weirder is that after I downloaded the installer from the official website, it wouldn’t run either, with no error pop-ups showing up at all.
In addition, I don’t have any antivirus software enabled.
Please help me, I would be extremely grateful.

left craneBOT
#
Reinstall
  1. Use Add or Remove Programs or Control Panel to uninstall Wand.
  2. Find and delete these folders:
    -C:\Users\Your_Name\AppData\Local\Wand
    -C:\Users\Your_Name\AppData\Roaming\Wand
  3. Restart your PC.
  4. Reinstall Wand by downloading from: https://wand.com/download
#
AV Exception

It's possible that your antivirus software is causing interference. Try whitelisting or adding exceptions for the following folders:

C:\Users\%USERNAME%\AppData\Local\Wand
C:\Users\%USERNAME%\AppData\Roaming\Wand

tawdry geode
# left crane

Thank you so much! My Wand is working properly now. I really appreciate your technical support!

snow glen
#

Yayyy! Glad it is solved ❤️

#

Is there anything else I can help you with?

tawdry geode