Здравствуйте, перезапускал, устанавливал по новой, но ничего не меняется, добавлен в исключение на Касперском
##❓не подключается к серверу
quartz isle
raw comet
Hey @quartz isle, how are you today?
When reinstalling Wand kindly follow these exact steps and let me know how it goes:
Step 1: Clean Reinstall Wand
Uninstall Wand via Add or Remove Programs
Delete these folders:
C:\Users\Your_Name\AppData\Local\Wand
C:\Users\Your_Name\AppData\Roaming\Wand
Restart your PC
Reinstall Wand from: https://wand.com/download
While you're at it, try whitelisting these folders in your antivirus too:
C:\Users%USERNAME%\AppData\Local\Wand
C:\Users%USERNAME%\AppData\Roaming\Wand
quartz isle
Hey <@264189101857701889>, how are you today?
When reinstalling Wand kindly fol...
Don’t work
raw comet
Do you use VPN? Could you try switching to a different location?
raw comet
Make sure your internet connection is stable when starting the app for the first time
Based on your screenshot you are using Kaspersky, here's a guide on how to correctly whitelist Wand: https://support.kaspersky.com/ksv5la/65921
Would you also kindly test your internet speed here: https://www.speedtest.net/
A possible solution would be resetting the modem, and restarting your computer, make sure to turn the modem off 15 seconds before turning it on again.
If none of this helps, let me know.
raw comet
Could you check if Windows Firewall is blocking Wand? Go to Windows Security > Firewall & network protection > Allow an app through firewall and make sure Wand is allowed on both Private and Public networks.
Make sure your PC's date and time are set to automatic sync, go to Settings > Time & Language > Date & Time > Sync now.
Also could you try connecting your PC to a mobile hotspot and launching Wand? If it connects fine, the issue is with your home network or ISP.
quartz isle
Full access through the firewall, the date and time are all synchronized. Literally yesterday everything worked without any additions, and today it doesn't want to.
raw comet
Okay, well, in that case the easiest fix is to use a VPN. Try a free one like ProtonVPN or Windscribe, connect to any non-Russian server, then launch Wand. Let us know if that gets it connecting!
Since you already have Kaspersky, maybe you can use its built-in VPN as well, if that's available for you
Let me know how it goes! ❤️
quartz isle
Yes, it started only through vpn (It seems that our kind Roskomnadzor is blocking you
raw comet
Yes, as for the moment it's the only temporary fix we have for the connectivity issues with Russian servers, unfortunately. This is noted to our team and if we have any news or further fixes we will let you know!
quartz isle
Thank you