#Black myth wukong not opening

1 messages · Page 1 of 1 (latest)

sharp burrow
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I allow everything that i need like allow anti virus+allow firewall+reinstall the app now what can i do now?

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winter helm
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Heyy @sharp burrow, how are you?

Have you followed these instructions?

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sharp burrow
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i have done it alrady 1st

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but i got the same error

strange nimbus
sharp burrow
strange nimbus
sharp burrow
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also added in excluions

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but still

winter helm
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Hey @strange nimbus, we really appreciate you jumping in to help! Just a heads up though, this channel is designated for staff support only. We'll take it from here!

strange nimbus
winter helm
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No worries! ❤️

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@sharp burrow Which platform are you using?

sharp burrow
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but i can play all games from wemod 🙂

winter helm
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Steam of epic?

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sharp burrow
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without black myth wukong

sharp burrow
winter helm
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Could you try disabling these one at a time and testing after each one?

  1. Discord overlay (Settings, then Overlay, turn it off)
  2. Steam overlay (right-click the game in Steam, Properties, uncheck Enable Steam Overlay)
  3. GeForce Experience overlay if you have an Nvidia GPU

Test after each one and let me know which one clears the error!

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I do notice that the Black myth wukong is on queue to be tested by our team, so if that doesn't work I would kindly ask you to wait for new updates on the game ❤️

sharp burrow
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yesteday i played the game by wemod it still working but i uninstalled the game and reinstalled today but its not working now

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but i can play any game..............

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ANYYY GAMEEE

winter helm
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.....

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Except Black Myth

sharp burrow
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What can i do now?

winter helm
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Let's follow the basics again together

Open Windows Settings and go to Apps
2. Find Wand in the list and uninstall it
3. Once uninstalled, restart your PC
4. Head to wand.com and download the latest version
5. Run the installer and launch Wand fresh
6. Right-click the Wand icon and select Run as Administrator

Antivirus exceptions:
Could you let me know which antivirus you're using? (Windows Defender, Malwarebytes, Bitdefender, etc.) The steps to add Wand to the exceptions list are slightly different depending on which one you have

Check your protection history:
If you're on Windows Defender, open Windows Security, go to Virus and Threat Protection, then Protection History, and check if Wand has been flagged or blocked recently

Once all of that is done, restart your PC one more time and try launching Black Myth Wukong through Wand again. Let me know how each step goes!

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Also while Clean reinstalling, kindly delete these folders:
-C:\Users\Your_Name\AppData\Local\Wand
-C:\Users\Your_Name\AppData\Local\SquirrelTemp
-C:\Users\Your_Name\AppData\Roaming\Wand

sharp burrow
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still not working..............

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winter helm
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Heyyy @sharp burrow, good morning, happy thursday! froglove

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Have you had a chance to try using a VPN?

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Also, try whitelisting or adding exceptions for the following folders:

C:\Users\%USERNAME%\AppData\Local\Wand
C:\Users\%USERNAME%\AppData\Roaming\Wand
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Let me know

sharp burrow
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thx it fixed i dont know how🫠

winter helm
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Yay! Glad its fixed ❤️ Was it the VPN or the folder exclusions?

sharp burrow
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the folder

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thx for ur help

winter helm
# sharp burrow the folder

By whitelisting those folders you are telling your antivirus to trust them and leave them alone so Wand can do its thing without being interrupted

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It is always a pleasure to help!

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If you need anything else in the future, feel free to re-open a ticket, we'll always be here