Error problem while launching the game.

[wise gull]

I just keep getting this error problem even after deactivating the anti virus what should I do here, pls help me fix this.

[naive river]

AV Exception

It's possible that your antivirus software is causing interference. Try whitelisting or adding exceptions for the following folders:

C:\Users\%USERNAME%\AppData\Local\Wand
C:\Users\%USERNAME%\AppData\Roaming\Wand

[wise gull]

Okay thank you so much

[delicate gate]

Gotcha! Please let me know if it works

[wise gull]

Do I need to turn off the anti virus or leave it on?

It still occurs

[wise gull]

Its still says the same

[wise gull]

?

[delicate gate]

Can I confirm you have whitelisted the app and all Wand folders to your antivirus?

And can I please know what antivirus are you using?

[wise gull]

umm i dont think im using any anti virus program i just have the one in settings from windows security

[wise gull]

okay wait

[delicate gate]

Just to confirm have you tried running Wand as an administrator?

[wise gull]

not now but before i had tried

[delicate gate]

Can you please try it now?

[wise gull]

okay

[delicate gate]

And see if the app is working now?

[wise gull]

do i need to turn off the real time protection or not?

[wise gull]

kk

its still saying error

[delicate gate]

Can you try clean reinstalling the app then whitelisting again and running as admin?

[naive river]

Reinstall

1. Use Add or Remove Programs or Control Panel to uninstall Wand.
2. Find and delete these folders:
   -C:\Users\Your_Name\AppData\Local\Wand
   -C:\Users\Your_Name\AppData\Roaming\Wand
3. Restart your PC.
4. Reinstall Wand by downloading from: https://wand.com/download

[wise gull]

okay

[wise gull]

still not fixed

and i have another issue

[naive river]

Trainer Info

To assist you better, could you please share a few details? Feel free to skip a question if you've already shared the info.

-Where did you purchase the game?
-Are you using any other mods alongside Wand?
-Are you playing in single-player or multiplayer mode?
-Do you see any error messages?
-Which specific mod options aren’t working for you?

[delicate gate]

and for which game?

so now you can open the app?

[wise gull]

solo leveling and the game is still not opening

[delicate gate]

Answer this for me please

[wise gull]

i downloaded it from chrome cause i dont use any other program
i am not using any other modss
single player
my game is not opening saying error so i dont know

[delicate gate]

Where did you purchase the game?

[wise gull]

i downloaded directly from chrome

[delicate gate]

from which site?

[wise gull]

from its official site

[delicate gate]

send link of the official site

[wise gull]

https://sololeveling.netmarble.com/en/pcplay

[delicate gate]

Thank you. To confirm also: does the app detects the game or you manually added the exe?

[wise gull]

i manually added the exe

[wise gull]

did u find any solution?

[wise gull]

@delicate gate how do I fix it?

[delicate gate]

Hi @wise gull! Thanks for your patience and sorry for the delay!

Just to clarify, there are two different versions of this game:

Solo Leveling: ARISE— the standalone version from the official website
Solo Leveling: ARISE Overdrive — available on Steam and Xbox

Wand only supports ARISE Overdrive on Steam and Xbox. Since you downloaded the standalone version, the customizations won't work with it unfortunately.

To use Wand with this game, you'd need to get ARISE Overdrive through Steam or Xbox. Sorry about that!

[wise gull]

Oh, okay thanks for your concern and help.

[delicate gate]

I will close this post now!