#can't connect to wand

1 messages · Page 1 of 1 (latest)

vapid sentinel
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I've tried everything in this closed post https://discord.com/channels/210943012828610560/1452360695793324042
I'm logged in.
I can go to any game, and it says "Can't connect to wand" with a retry button,
I use shift-ctrl-D for dev console.
went to network tab, cleared current stuff, and hit the retry button. The request to retrieve game versions gets a status of 403 forbidden.
This happens for every game, since I don't have any games mods downloaded after I cleaned and reinstalled.
I've tried on VPN, off VPN, running wand as admin explicitly from the start menu, uninstalling - rebooting -installing.
I've tried Beta as well.
I'm still on win10 on this computer, as it can't upgrade.
first screenshot is from stable, second is from beta.
I have collected the log file.

image.png image.png
main quartz
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Hey @vapid sentinel There's very likely something on your network or antivirus blocking Wand's process. I noticed in your photo that the app was prompting you for an update, so there is some communication happening. Do you use Kaspersky and did you refuse a Windows prompt at any point? Could you also confirm you've followed steps like these when reinstalling and checking your firewall settings?

fallow latchBOT
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Reinstall
  1. Use Add or Remove Programs or Control Panel to uninstall Wand.
  2. Find and delete these folders:
    -C:\Users\Your_Name\AppData\Local\Wand
    -C:\Users\Your_Name\AppData\Roaming\Wand
  3. Restart your PC.
  4. Reinstall Wand by downloading from: https://wand.com/download
vapid sentinel
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Confirmed, that's exactly what I did. I also disabled the windows firewall, and excepted those two folders in defender. It's not having trouble getting through to the server, it's just not getting authorized. I have no proxies set.
The photo prompting for the update was because I set beta before the stable screenshot, the dev console still applies to stable in that one. It was just telling me beta was ready to install.

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I don't use any 3rd party anti-virus

main quartz
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Are you on any kind of public network or by chance in a country that doesn't support Cloudflare? Could you also confirm you're on the last Windows 10 update they released and that your computer clock is synced?

vapid sentinel
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I'm in Indiana, USA.
I will check the clock, but everything else on here works like normal, like Spotify, steam, etc. I don't think it's a clock issue. I would be more suspicious of some certificate mismatch in jwt perhaps. Or, perhaps there's old registry entries that's interfering, from wemod to wand, I don't know what keys would interfere.

main quartz