#Stuck on Loading

1 messages · Page 1 of 1 (latest)

small pond
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after not using this app for a long time ive come back to try some of the mods on megabonk but it and no other games will work, i push play and its just stuck on loading. ive tried uninstalling and restrating im not sure why it wont work

elder plinthBOT
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Reinstall
  1. Use Add or Remove Programs or Control Panel to uninstall Wand.
  2. Find and delete these folders:
    -C:\Users\Your_Name\AppData\Local\Wand
    -C:\Users\Your_Name\AppData\Roaming\Wand
  3. Restart your PC.
  4. Reinstall Wand by downloading from: https://wand.com/download
small pond
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i tried that, i also have pro so im not sure what seems to be the issue. i dont have those folders it says to delete after uninstalling wand

jagged flame
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Have you checked the local and roaming folders in your device?

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And check if there's Wand or Wemod residual files to delete when you perform a clean reinstall.

small pond
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i uninstalled and then searched "wand" to search for files to delete but i will try again

jagged flame
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Try to copy the path and paste it to your File Explorer pepesalute

small pond
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i dont have any appdata files in that path so im not sure where they would be

jagged flame
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Can you go to This PC > (C:) drive > Users and take a screenshot for me please?

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Only if you're comfortable sharing it!

small pond
jagged flame
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C:\Users\User\AppData

  • try to paste this on the highlighted part
small pond
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oh nice!

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theres no files there for wand though

jagged flame
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And you should see like ths:

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Click the local and roaming

small pond
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so now i restart and reinstall and it should work?

jagged flame
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Hopefully! Please try and make sure the folders are permanently deleted and not just in recycle bin, as well as the exe file.

small pond
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ok i will empty recycle bin and then restart!

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do i need to add the game.exe manually again or does that not matter?

jagged flame
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To confirm: Where did you purchase the game?

small pond
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Steam

jagged flame
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You can add try click Play on Wand first, and let me know if it's working now.

small pond
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i did and its just stuck on loading again

jagged flame
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Is this for Megabonk only or other games as well?

small pond
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i only want it for megabonk i might try others later but not fussed

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only want it for megabonk if that will get it working

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i used to use it for borderlands 4 but that was ages ago

jagged flame
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Can you please try these steps below? And let me know if there are any changes.

Verify Game Files

  1. Go to your Library.
  2. Right-click the game and select Properties.
  3. Go to Installed Files.
  4. Click Verify integrity of game files.

Launch Order

  1. Set Steam to Offline Mode
  2. Launch the game directly from Steam
  3. Wait until the game fully loads and you can move around in the game world
  4. Once in-game, open Wand and click PLAY to activate the mods
small pond
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as in steam library?

jagged flame
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Yes

small pond
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ok will try that

jagged flame
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Thank youuuu

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and for your patience froglove

small pond
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no no thankyou so much for trying to help!!

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it still just says loading and i tried stop timer to see if that did anything and it doesnt seem like it is

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when i click play on first load up it says almost there and that it should take less then a minute to set up and thats when im just stuck on loading untill i use task manager to close

small pond
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Still doesnt work btw

woven fulcrum
# small pond Still doesnt work btw

Hey @small pond! Sorry for the delayed response Pro tickets occasionally get buried in regular support which is why we always recommend using pro support! It sounds like something on your network or antivirus is blocking the app from downloading the required .dll to start the trainer. Being stuck on loading is a strong indicator of that, Could you confirm which antivirus you use and have you gone through your history to see if it's blocking any processes for Wand or Wemod?

small pond
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I believe i do have bro, subscirbed way back and despite not using it kept paying 😅 ok it does seem likes its a firewall issue as recently another game stopped working. I have windows defender firewall, and i think my antivirus is kaspersky. Im unsure about using these apps as ive never had to before but ill have a look

woven fulcrum
elder plinthBOT
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AV Exception

It's possible that your antivirus software is causing interference. Try whitelisting or adding exceptions for the following folders:

C:\Users\%USERNAME%\AppData\Local\Wand
C:\Users\%USERNAME%\AppData\Roaming\Wand

woven fulcrum
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@small pond Here is a support link for kasperky which will show you all the steps you need to perform it correctly.

small pond
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Oh ok thankyou cause i got no idea how to do that 😅 ill have a look at the link

small pond
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it worked but then stops working, then i was able to get doom to work. so wierd

small pond
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even when i have wand installed i have no wand folders in app data (Roaming or Local)

woven fulcrum