#overlay doesnt show up
1 messages · Page 1 of 1 (latest)
Hey @hazy moth Thanks for reaching out! Please take a look at this article for some troubleshooting steps: https://wand.com/support/en/articles/11935365-overlay-not-showing-or-not-working. Also try performing a clean reinstall and see if that helps.
- Use Add or Remove Programs or Control Panel to uninstall Wand.
- Find and delete these folders:
-C:\Users\Your_Name\AppData\Local\Wand
-C:\Users\Your_Name\AppData\Roaming\Wand - Restart your PC.
- Reinstall Wand by downloading from: https://wand.com/download
It's possible that your antivirus software is causing interference. Try whitelisting or adding exceptions for the following folders:
C:\Users\%USERNAME%\AppData\Local\Wand
C:\Users\%USERNAME%\AppData\Roaming\Wand
i tried everyting up but overlay still doesn't work
Could you please confirm for me which game you are trying to play and what platform you purchased it through. Thanks!
Backrooms: escape together from steam
Yours might look a little different if you're not on the beta, but is the overlay turned on through the game settings tab?
Has the overlay ever worked for you on that game, or was this your first time trying to use it? I'll see if we can replicate the issue on our end. Also, could you confirm that you meet all the minimum requirements for the game?
overlay never worked for me in any game and this was my first time trying to use it. i meet minimum requirements yes
Would you be willing to share your PC specs with us? It sounds like there could be an issue with a driver or something on your OS. Not having any overlays work across all your games is a pretty strong indicator of that.
gpu: gtx960m
cpu: 6300hq
ram: 12GB
also if you need any other spec my laptop is lenovo y700
OS: windows 10
my drivers are up to date