Pro subscription Not Activated After Pay ment

[remote sierra]

Hi Support Team,
​I purchased a Pro subscription recently, but my account has not been upgraded yet. I have already sent an email to [e-mail] but haven't received a reply.
​I was planning to buy it again, but I'd prefer to have the first transaction fixed. Could you please check my status?
Email account: [e-mail]
Transaction ID: FT26079270095950