unable to log in despite changing passwords

[violet galleon]

I've been unable to log into my account since I switched computers and I don't know why,my email is in the system and password change seems to go through but it won't let me log into my account with the new password saying either the username or password is incorrect but I've tried my username,my email account and the new password and the old password and none of them seem to work.

[rain inlet]

Hi! Sorry to head that you had this experience.

Can you give this a try?

[amber gulch]

Trouble Logging In

Having trouble logging in? Try these steps:

Quick fixes:

• Turn off any VPN you're using
• Make sure Wand is updated to the latest version
• Reset your password here: https://www.wand.com/forgot

Still not working? Do a clean reinstall:

1. Uninstall Wand
2. Delete these folders:

• C:\Users\Your_Name\AppData\Local\Wand
• C:\Users\Your_Name\AppData\Roaming\Wand

3. Restart your PC
4. Download fresh from https://wand.com/download

For account-specific issues, email [e-mail] – we can't handle those through Discord for privacy reasons.

[violet galleon]

yep that worked out great its going fine thank you