Password reset email not arriving | Wand (WeMod) | Page 1

rich burrow Mar 17, 2026, 5:34 PM

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Hi! I cannot get into my account and cannot use the application because i cant sign in. I have tried the forgot password link multiple times and the reset link email has not shown up after waiting and trying multiple times. I've sent an email to support, would just like to use the app and game some time today. I also subscribed a couple of days ago, so I was really looking forward to exploring the application some more and do some gaming today

stark viperBOT Mar 17, 2026, 5:35 PM

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Trouble Logging In

Having trouble logging in? Try these steps:

Quick fixes:

Turn off any VPN you're using
Make sure Wand is updated to the latest version
Reset your password here: https://www.wand.com/forgot

Still not working? Do a clean reinstall:

Uninstall Wand
Delete these folders:

C:\Users\Your_Name\AppData\Local\Wand
C:\Users\Your_Name\AppData\Roaming\Wand

Restart your PC
Download fresh from https://wand.com/download

For account-specific issues, email support@wand.com – we can't handle those through Discord for privacy reasons.

granite sigil Mar 17, 2026, 5:36 PM

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Hey @rich burrow Unforutnately we are unable to assist with account related issues over discord. What is your wand username and i'll have a team member respond.

rich burrow Mar 17, 2026, 5:36 PM

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through an email i received on 3-15 it is: PrimaryFrog1007

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i didnt know it untill i checked my email, i messed up after the initial set up of the windows application on 3-15 and started using it and didnt think to check my profile to see if there was anymore set up i needed to do. i havent attempted/used the app until today

#Password reset email not arriving