App Support

[wintry fable]

The trainer on my PC is operating fine and until today the mobile app was working fine as well. From what i can tell i am unable to pair my phone to my PC, despite my phone saying it is connected my PC doesn't show it's connected. Below are the methods i have attempted to rectify my issue.

• Reconnecting in the app
• Uninstalling both apps
• Disconnecting from wifi and verifying both pc and mobile are connected to the same one
• Logging out and back in
• Turning off my VPN for both
• Disabling my firewall on PC
• Restarting both

To be entirely fair i've used Wand for awhile now and am very pleased that this is my first issue, however please help me fix it friends.

[summer pulsar]

Remote app is exclusively for our Pro members. Can I please confirm if you're subscribing to our Pro tier?

[wintry fable]

I can confirm my pro subscription is up to date and is displayed on the PC application.

[summer pulsar]

Since you already have tried reinstalling both apps, can you try connecting using https://remote.wand.com/#/app/intro instead on any browser installed on your phone for the meantime?

[wintry fable]

I have connected to it via the website sent, however the error persists. "Open Wand on your PC" is the instructions it gives despite Wand being active on my PC.

[dense geyser]

@wintry fable When you have both apps open on the phone and pc does it say disconnect on the top?

Please ping me in your next response I'd like to try pairing my phone to your app if possible.

[wintry fable]

Apologies, and no it doesn't say disconnect.

[dense geyser]

can you provide me your next pin

[wintry fable]

UACFG

[dense geyser]

is wand open on your pc right now

[wintry fable]

It is.

[dense geyser]

@wintry fable try mine w1r5p

[wintry fable]

It connected. Odd.

[dense geyser]

When you reinstalled the app, Did you restart the pc?

[balmy quarry]

Reinstall

1. Use Add or Remove Programs or Control Panel to uninstall Wand.
2. Find and delete these folders:
   -C:\Users\Your_Name\AppData\Local\Wand
   -C:\Users\Your_Name\AppData\Roaming\Wand
3. Restart your PC.
4. Reinstall Wand by downloading from: https://wand.com/download

[wintry fable]

I did not delete those, let me attempt this and I will reach back out once it is done.

[dense geyser]

@wintry fable I see you've been with us for a while, Look for any old wemod related folders as well.

[wintry fable]

Understood, PC restarting now. I will provide update after I have reinstalled Wand.

[wintry fable]

It appears the issue was within those folders, i have successfully connected my phone to my PC. I appreciate both of your assistance with this and am further amazed by the quality of Wemod and it's staff.