Unable to connect to the WAND

[tardy cave]

When I open the game and want to activate the MOD, this message appears, but clicking "retry" does nothing.

[remote flower]

Hi @tardy cave! Thank you for sending this. Can you please try clean reinstalling the app?

[low river]

Reinstall

1. Use Add or Remove Programs or Control Panel to uninstall Wand.
2. Find and delete these folders:
   -C:\Users\Your_Name\AppData\Local\Wand
   -C:\Users\Your_Name\AppData\Roaming\Wand
3. Restart your PC.
4. Reinstall Wand by downloading from: https://wand.com/download

[tardy cave]

The same mistake persists.

[remote flower]

Thank you, @tardy cave! Can you check if it's same when you check on other games?

[tardy cave]

In all games

The maps and other content work, only the mods don't.

[remote flower]

Let me see a screenshot sample please from the other games.

[remote flower]

Thank you! Have you tried running Wand as Administrator?

Also can I please see your app version? Go to settings and you'll see it on the bottom left part of your screen.

[tardy cave]

I start with administrator.

[remote flower]

Thank you, @tardy cave! Will forward this to the team and will send you update once I get a response from them.

[tardy cave]

Okay, thank you.

[remote flower]

@tardy cave, one more thing! Can I please confirm if you are using VPN or wireless connection?

Let's please give try using VPN and try a different location to see if the mods will be showing or there will be any other difference.

[tardy cave]

I've never used a VPN, I use cable internet

Using VPN worked

[remote flower]

Mods are showing now? Glad it worked out!

[tardy cave]

But will I always have to rely on a VPN?

[remote flower]

At the moment, the app seems to be working fine for most users, including on our end. It appears this may be an isolated issue specific to your setup or network that will be needing you to rely on VPN.