#black screen on startup

1 messages · Page 1 of 1 (latest)

stark rover
#

as described the app doesn't get past a black screen as i open the app and i have tried reinstalling but it doesn't work

full pasture
#

Hi @stark rover! Have you tried doing a clean reinstall of the app? pepesalute

river marshBOT
#
Reinstall
  1. Use Add or Remove Programs or Control Panel to uninstall Wand.
  2. Find and delete these folders:
    -C:\Users\Your_Name\AppData\Local\Wand
    -C:\Users\Your_Name\AppData\Roaming\Wand
  3. Restart your PC.
  4. Reinstall Wand by downloading from: https://wand.com/download
full pasture
# stark rover Yes I clean installed it

Can you please try launching the Wand app with GPU acceleration disabled. See below instructions and let me know if there's any difference after disabling the GPU.

Press Win + R, then copy and paste the line below and press Enter:
C:\Users%username%\AppData\Local\Wand\wand.exe --disable-gpu