#Cant login to my account ,password wrong and email to reset not being send

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plain heart
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it tells me "invalid email/username and password" i have tried a few passwords already and i am using the right email.

i believe my username on it should be something like "Mallie" or "MallieChan"im sorry for not knowing wich one it is, i have already tried to reset my password via the forgot password but i am not getting a mail.
I have also followed the steps of adding the noreply@wand.com to contacts still nothing.
I have also already send a Email to support@wand.com in hopes to get it fixed but also no answer there yet, please help.
And yes i did check the spam folder aswell.
also sorry for my english xD its not my main language