#Can`t install Wand #support

1 messages · Page 1 of 1 (latest)

bold umbra
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Hi, I had to reinstall my computer due to some issues with a couple of drivers, but now when I try to install Wand, the blue loading circle spins for a few seconds and the installation doesn’t start. I’ve also tried disabling the antivirus, but it didn’t help. 😄

bold umbra
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Can`t install Wand #support

fossil badger
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Hi @bold umbra, try running Wand-Setup.exe as Administrator before installing it.

bold umbra
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I Try it

wide scroll
bold umbra
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Done it and still nothing happens

gloomy scaffold
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I'm having the same problem. Did everything @bold umbra did but also still nothing happens and doesn't even pop up with a error code.

bold umbra
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Exactly

wide scroll
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Sorry for making you guys wait! We are currently looking into this right now.

For the moment, can you try this exe file that I used to reinstall Wand around 5 minutes ago?

vivid sleet
bold umbra
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Same to me

foggy cairn
# bold umbra Same to me

See if your drivers are the same version, see if your drivers are updated, see if you don’t have 2 drivers installed. The issue is likely them as the issue started when you fixed the issues with them

bold umbra
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I have my drivers updated because its a new installation, everything is new

gloomy scaffold
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Same

vivid sleet
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@bold umbra @gloomy scaffold I've got it working now. What I did was follow this. Specifically deleting previous folders in AppData roaming and AppData local.

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I had no idea I had Wand folders in my appdata roaming. I even had a Wemod folder from before the name change in there

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Hope this helps 🤞

amber boneBOT
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Reinstall
  1. Use Add or Remove Programs or Control Panel to uninstall Wand.
  2. Find and delete these folders:
    -C:\Users\Your_Name\AppData\Local\Wand
    -C:\Users\Your_Name\AppData\Roaming\Wand
  3. Restart your PC.
  4. Reinstall Wand by downloading from: https://wand.com/download
bold umbra
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I dont have any folder in my local or roaming folders

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🥲

vivid sleet
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Damn! Hopefully the team can find a solution for you soon.

near vortex
bold umbra
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Yes I try it

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In a few hours i will reinstall Windows

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Hope it works

near vortex
bold umbra
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A properly licensed

bold umbra
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It start working after a new installation of windows