Can't connect

[pulsar jay]

Hey, i can't connect to the wemod app, it says that my password or id is not correct.

I did change it and i can connect in the website.

• i have problem with my subscription (support.wand.com doesn't exist)

[marble fox]

Hi @pulsar jay! Thank you for sharing this. It looks like you’re still using the older WeMod version. Could you please try reinstalling the latest version from wand.com using the instructions below?

[vale ibex]

Reinstall

1. Use Add or Remove Programs or Control Panel to uninstall Wand.
2. Find and delete these folders:
   -C:\Users\Your_Name\AppData\Local\Wand
   -C:\Users\Your_Name\AppData\Roaming\Wand
3. Restart your PC.
4. Reinstall Wand by downloading from: https://wand.com/download

[marble fox]

And also our support link is https://wand.com/support/en

[pulsar jay]

thank you it works ! about my subscription, i can't find anything about my problem

i sent an email

[marble fox]

Yes, thank you for that as we recommend to email our support for any subcription/account concerns.

If all works on your end now, let me know and I will close this post @pulsar jay

[pulsar jay]

all good here ! i'll continue the rest with the support via mail ! thanks for being fast 🙂

have a good night/day !