#software keeps going black when advertisement refreshes and starts a new video.

1 messages · Page 1 of 1 (latest)

leaden chasm
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as stated in title, software goes black when advertisement video refreshes. dragging mouse over the window does clear out the black but doesn't fix it. pausing the advertisement video makes it take longer to happen again but it eventually refreshes and software goes black again.

hot jungle
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Thank you, @leaden chasm! Just to confirm again, a complete CLEAN reinstall is already done? pepesalute

drowsy starBOT
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Reinstall
  1. Use Add or Remove Programs or Control Panel to uninstall Wand.
  2. Find and delete these folders:
    -C:\Users\Your_Name\AppData\Local\Wand
    -C:\Users\Your_Name\AppData\Roaming\Wand
  3. Restart your PC.
  4. Reinstall Wand by downloading from: https://wand.com/download
hot jungle
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Deleting all folders of the app?

leaden chasm
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i can give it another try

hot jungle
leaden chasm
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still doing it after following the steps to making a clean reinstall

hot jungle
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And have you tried restarting your pc after reinstalling?

leaden chasm
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i did restart before installing. disabling gpu acceleration did work. thanks for the assistance ^^