#software keeps going black when advertisement refreshes and starts a new video.
1 messages · Page 1 of 1 (latest)
Thank you, @leaden chasm! Just to confirm again, a complete CLEAN reinstall is already done? 
Reinstall
- Use Add or Remove Programs or Control Panel to uninstall Wand.
- Find and delete these folders:
-C:\Users\Your_Name\AppData\Local\Wand
-C:\Users\Your_Name\AppData\Roaming\Wand - Restart your PC.
- Reinstall Wand by downloading from: https://wand.com/download
Deleting all folders of the app?
i can give it another try
Yes, please!
still doing it after following the steps to making a clean reinstall
Try this one:
Press Win + R, then copy and paste the line below and hit Enter:
C:\Users%username%\AppData\Local\wand\wand.exe --disable-gpu
This will launch Wand with GPU acceleration disabled, which should fix the visual glitches.
And have you tried restarting your pc after reinstalling?
i did restart before installing. disabling gpu acceleration did work. thanks for the assistance ^^