when im opening a game wand close

[mild garnet]

anyone can help me with it

[wooden lodge]

Trainer Info

To assist you better, could you please share a few details? Feel free to skip a question if you've already shared the info.

-Where did you purchase the game?
-Are you using any other mods alongside Wand?
-Are you playing in single-player or multiplayer mode?
-Do you see any error messages?
-Which specific mod options aren’t working for you?

[mild garnet]

When i start game tsubasa rise of the new champions the app wand after 5 sec are turning itself off heres proof

Pls help me with that

[mild garnet]

but when im lunching game by steam its working

[dim nest]

Hey Oli2115, Thanks for the video! I couldn’t quite catch what’s happening though just to confirm, after you enter the game and click “Play” on the wand, does it go Play → Loading → Playing → Play again? Or does the app crash or close completely?
Let me know what you're seeing on your end!

[mild garnet]

it says playing and it closed again

wand of course

game is working but wand not

it is what i have on screen

[dim nest]

If performing a clean reinstall does not work for you can you try disabling the wand overlay?

[wooden lodge]

Reinstall

1. Use Add or Remove Programs or Control Panel to uninstall Wand.
2. Find and delete these folders:
   -C:\Users\Your_Name\AppData\Local\Wand
   -C:\Users\Your_Name\AppData\Roaming\Wand
3. Restart your PC.
4. Reinstall Wand by downloading from: https://wand.com/download

AV Exception

It's possible that your antivirus software is causing interference. Try whitelisting or adding exceptions for the following folders:

C:\Users%USERNAME%\AppData\Local\Wand
C:\Users%USERNAME%\AppData\Roaming\Wand

[mild garnet]

i have it on

should i trun it on on steam too?

[dim nest]

Please try the steps I suggested, and let me know what happens afterward

[mild garnet]

it closed again

Look

See

@dim nest look

[dim nest]

I see, thanks for confirming. Just to check have you already tried the clean reinstall steps and disabled the overlay? And is this issue happening with any other games, or just this one?