[ My problem is solved. ]
#Thanks
austere bough
noble thistle
Hey Hakan Kaan I’m sorry to hear you’ve had such a negative experience.
Can you tell me what specifically led you to that conclusion, and what happened leading up to it? If there’s something we did wrong (or something that looked wrong on your end), I’d like to understand it and see what we can do to make it right.
austere bough
[ My problem is solved. ]
noble thistle
[ My problem is solved. ]
Hey @austere bough That message definitely wasn’t from us — we don’t have anyone by that name, and we don’t direct users to Discord for account-related support.
Can you confirm what email address you’ve been communicating with (and if possible, share a screenshot of the sender/address)? Also, as a precaution, I strongly recommend running a malware/virus scan on your PC, since this sounds like it could be a scam/phishing attempt.
austere bough
[ My problem is solved. ]
noble thistle
[ My problem is solved. ]
Could you kindly share the links or screenshots of what you’ve been seeing? This will help me assist you better.
austere bough
[ My problem is solved. ]
noble thistle
Just a heads up our only official support site is https://wand.com/support/en, and this Discord server is our only official Discord community. Anyone you spoke with or any link you clicked outside of those was not a Wand representative.
noble thistle
[ My problem is solved. ]
We actively monitor our Discord channels, and unfortunately scams like this are very common.
All of our support staff go through background checks and employment screening before joining the team. Please ignore any future DMs we do not provide support or contact users through direct messages.
If anyone messages you again and claims to be from Wand (or references this server), please take screenshots and reach out to me directly so we can review and take action.
austere bough
Okay I understand