AC Valhalla crashing after hitting play (and activating a mod) in Wand

[void rock]

I know many people have reported this and I'll be just adding to the pile, but I can't find a fix anywhere either.

As the title says, when I'm in the game, alt+tab into Wand, hit play and activate a mod, the game crashes.

There have been two patterns for me:
In the first one, I'm in the menu when I go into Wand and hit play, always activating god mode first. When I go back to the game, nothing happens until I click "Continue" or try to load a save, as that's the point when it crashes.
In the second pattern, I load into the game save and wait until I can move around, press Esc and then go into Wand and hit play, activating god mode first again. Going back to the game, once I try to resume, that's when it crashes.

I have the game from Steam and running it completely vanilla

[sharp notch]

Hi @void rock, can you try disabling the Overlay on the Wand app by clicking the mod setting and check if the will still crash.

[void rock]

Thanks for the reply,
Unfortunately I already had overlay disabled entirely in the settings (exactly because I had issues with it in the past).

[sharp notch]

Hey @void rock, could you try disabling the Enable New Wand Overlay option? You can find it under Settings > Customization. Then check if the issue still persist.

[void rock]

Like I said, I already had it disabled.

[sharp notch]

Got it. Please try verifying the game files on Steam first. To do this, go to your Library, right-click the game, then select Properties > Installed Files > Verify integrity of game files.

[sharp notch]

Also, can you please provide the following information?

-Are you using any other mods alongside Wand?
-Are you playing in single-player or multiplayer mode?
-Do you see any error messages?
-Which specific mod options aren’t working or making your game crash aside from God Mode?

[void rock]

• No mods, I'm running vanilla
• Only single-player
• No messages, just crashes, but it keeps running in the background as I can see from the task manager
• All of them and none of them, as simply hitting play and then trying crashes the game

Also tried using the trainer through uplay since then, but the same happens

[sharp notch]

Apologies for the late response @void rock.

[bright jacinth]

Reinstall

1. Use Add or Remove Programs or Control Panel to uninstall Wand.
2. Find and delete these folders:
   -C:\Users\Your_Name\AppData\Local\Wand
   -C:\Users\Your_Name\AppData\Roaming\Wand
3. Restart your PC.
4. Reinstall Wand by downloading from: https://wand.com/download

[void rock]

No worries ^^

Before asking for help here, I did reinstall Wand once and nothing changed sadly.

[sharp notch]

Got it,

I'll have our testers check this so they can try and replicate what you're experiencing. We'll get back to you once there's an update.

But just a heads up, since it's the holiday season, several staff members are off with family, so the update might be delayed a bit.

Thanks for understanding and happy holidays!

[void rock]

Thank you too and happy holidays. I had that bad feeling that I'll be most likely bothering everyone during their time with family, so I appreciate you spending your valuable time with things like my issues. :^)

[sharp notch]

No worries at all, happy to help! Don't ever feel bad about reaching out. We've still got coverage during the holidays so no one's being pulled away from family time, promise! ✨

[sharp notch]

Hello @void rock, appreciate your patience with us. Our testers were able to finish testing and unfortunately, we're unable to replicate the issue on our end.

Are you using any anti virus, other Overlays or third party modding tool along side Wand?

[void rock]

Thanks for the reply again,
Not using anything besides Wand, and the av is just Windows Defender. I was doubting it'd be the issue since this whole problem only occurs with AC Valhalla, not a single other game.

[sharp notch]

Can you try shutting down Wand and Steam (or Uplay) from your System tray and run both as Administrator?

Just right-click the app icon and choose Run as administrator. If a pop-up asks for permission, hit Yes, and you’re good to go.

Then try to load the game again.

If you haven't yet, can you please try loading the game and Wand on Windowed mode like in the recording?

[void rock]

Did all the above, but the issue remains on both.
Honestly I'm more than willing to let it go. I've been distancing myself from gaming anyway for a couple reasons recently, and I don't want to waste any of your and the team's time anymore.

[wise stratus]

Hey Senzairu you’re absolutely not wasting our time. We’re here to help and make sure you have the best experience possible.

If you’d like to keep troubleshooting this, just let me know and we can continue from here!

[void rock]

Hey and thanks,
I'm not sure what else could be done. Seems like this is a very specific problem just on my side.

[wise stratus]

Have you tried starting a new save to see if the issue persists there? And as a last resort, have you tried reinstalling the game?

You could also try changing your resolution and a few graphics settings like switching Fullscreen to Borderless, lowering preset, toggling Vsync to see if anything changes.