account, password | Wand (WeMod) | Page 1

cyan otter Dec 18, 2025, 7:34 PM

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Hello WeMod Support,

I don’t speak English well, so I’m sorry if this message is not perfect.

I can access my account on the WeMod website without any problem. However, after I change/reset my password on the website, I cannot log in to the WeMod desktop app. The app shows an error saying “username or password is incorrect”.

I’m sure I’m entering the correct username/email and password, because the same details work on the website.

Could you please help me fix this?
If needed, I can provide my account email and screenshots of the error.

Thank you.

abstract harborBOT Dec 18, 2025, 7:37 PM

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Trouble Logging In

Having trouble logging in? Try these steps:

Quick fixes:

Turn off any VPN you're using
Make sure Wand is updated to the latest version
Reset your password here: https://www.wand.com/forgot

Still not working? Do a clean reinstall:

Uninstall Wand
Delete these folders:

C:\Users\Your_Name\AppData\Local\Wand
C:\Users\Your_Name\AppData\Roaming\Wand

Restart your PC
Download fresh from https://wand.com/download

For account-specific issues, email support@wand.com – we can't handle those through Discord for privacy reasons.

cyan otter Dec 18, 2025, 7:59 PM

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Hello,
Thank you for your help. The issue is resolved now and I can log in successfully.

#account, password