#Problem with captcha when logging into my account

1 messages · Page 1 of 1 (latest)

candid mountain
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I don't know, I just enter my username and password, click "Enter," and then this chaos begins with a captcha that can't load and keeps giving me an endless error.

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If anything, I tried reinstalling, it didn't help.

true pike
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@candid mountain You are on an older client you will need to uninstall it and reinstall the new one

compact bladeBOT
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Reinstall
  1. Use Add or Remove Programs or Control Panel to uninstall Wand.
  2. Find and delete these folders:
    -C:\Users\Your_Name\AppData\Local\Wand
    -C:\Users\Your_Name\AppData\Roaming\Wand
  3. Restart your PC.
  4. Reinstall Wand by downloading from: https://wand.com/download
candid mountain
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k*

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-_- I told you so

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true pike
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Did you follow all the steps provided earlier? Even restarting?

candid mountain
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yeah

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Maybe it's because of Windows 11?

true pike
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Are you russian by chance?

candid mountain
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Yes What do you need to use VPN for?

true pike
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I believe russia has blocked cloudfare

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I will confirm with the team but yes try to use a VPN and see if it makes any difference.

candid mountain
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k

true pike
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Hey @candid mountain It looks like Russia is still blocking Cloudflare. You’ll need to try using a VPN to access the service. If that doesn’t work, unfortunately, there won’t be much we can do from our end in terms of support.

candid mountain
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ok