#I can’t log in

1 messages · Page 1 of 1 (latest)

fresh ocean
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Every time I try to log in it tells me that I have the incorrect password, so I went and reset it but it still tells me that, worst part is that I can log in on my phone just not the PC app

tame hamletBOT
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Trouble Logging In

Having trouble logging in? Try these steps:

Quick fixes:

Still not working? Do a clean reinstall:

  1. Uninstall Wand
  2. Delete these folders:
  • C:\Users\Your_Name\AppData\Local\Wand
  • C:\Users\Your_Name\AppData\Roaming\Wand
  1. Restart your PC
  2. Download fresh from https://wand.com/download

For account-specific issues, email support@wand.com – we can't handle those through Discord for privacy reasons.

fresh ocean
novel lintel
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Hi @fresh ocean, I verified your email on my end. When you get a moment, try logging in again.

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Also, can you sign in on the website, or does the same issue happen there too?

fresh ocean
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The website works it’s just the app

fresh ocean
novel lintel
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I see. When you get a chance, please reach out to support@wand.com so the team can take a closer look.