#I can’t log in
1 messages · Page 1 of 1 (latest)
Trouble Logging In
Having trouble logging in? Try these steps:
Quick fixes:
- Turn off any VPN you're using
- Make sure Wand is updated to the latest version
- Reset your password here: https://www.wand.com/forgot
Still not working? Do a clean reinstall:
- Uninstall Wand
- Delete these folders:
- C:\Users\Your_Name\AppData\Local\Wand
- C:\Users\Your_Name\AppData\Roaming\Wand
- Restart your PC
- Download fresh from https://wand.com/download
For account-specific issues, email support@wand.com – we can't handle those through Discord for privacy reasons.
None of those worked
Hi @fresh ocean, I verified your email on my end. When you get a moment, try logging in again.
Also, can you sign in on the website, or does the same issue happen there too?
The website works it’s just the app
And the app still doesn’t work
I see. When you get a chance, please reach out to support@wand.com so the team can take a closer look.