Invalid email/username and password. | Wand (WeMod) | Page 1

undone spindle Nov 30, 2025, 5:12 PM

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Hi guys,
I just renewed my subscription and when I try to log in with my email or username I get: Invalid email/username and password. Logging online seems to work like a charm. I have tried to change my password and it doesn't seem to work.

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I have tried that on the old app and the new one after a fresh install

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It still doesn't seem to work 🙁

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wanton galleonBOT Nov 30, 2025, 7:58 PM

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Trouble Logging In

Having trouble logging in? Try these steps:

Quick fixes:

Turn off any VPN you're using
Make sure Wand is updated to the latest version
Reset your password here: https://www.wand.com/forgot

Still not working? Do a clean reinstall:

Uninstall Wand
Delete these folders:

C:\Users\Your_Name\AppData\Local\Wand
C:\Users\Your_Name\AppData\Roaming\Wand

Restart your PC
Download fresh from https://wand.com/download

For account-specific issues, email support@wand.com – we can't handle those through Discord for privacy reasons.

vital spoke Nov 30, 2025, 8:35 PM

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undone spindle I have tried that on the old app and the new one after a fresh install

Did you end up getting it going? I got the same issue

undone spindle Nov 30, 2025, 8:56 PM

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I am going to try again a bit later

tawdry kettle Nov 30, 2025, 9:12 PM

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Hey @undone spindle, I reverified your email. Can you try again?

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And are you also getting this issue on the website?

undone spindle Dec 1, 2025, 12:10 AM

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Hey @tawdry kettle. It works now!

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Thank you

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Logging in on the web was working perfectly fine

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It was the app that wasn't working

tawdry kettle Dec 1, 2025, 12:11 AM

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Ok

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Can you reach out to support@wand.com so the team can take a closer look?

undone spindle Dec 1, 2025, 12:12 AM

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Logging into the Windows app works now

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Whatever magic you did worked

#Invalid email/username and password.