#Unable to login

1 messages · Page 1 of 1 (latest)

jade quarry
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I am using the correct account password and username since it works on the site but whenever I try to log into the app it just gives me a error. Can I do anything or am I locked out forever in the app only?

reef edge
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Same

red ginkgo
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Hello @jade quarry and @reef edge , there was an outage earlier. But it's all good now.

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Can you try logging back again?

jade quarry
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Still can't do anything

reef edge
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ive been trying changed password and everything

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still not working

red ginkgo
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is that in the app

jade quarry
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yes

red ginkgo
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Have you tried logging in using your email address instead of username?

jade quarry
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I am using my Email

reef edge
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ive tried both

raw tundraBOT
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Trouble Logging In

Having trouble logging in? Try these steps:

Quick fixes:

Still not working? Do a clean reinstall:

  1. Uninstall Wand
  2. Delete these folders:
  • C:\Users\Your_Name\AppData\Local\Wand
  • C:\Users\Your_Name\AppData\Roaming\Wand
  1. Restart your PC
  2. Download fresh from https://wand.com/download

For account-specific issues, email support@wand.com – we can't handle those through Discord for privacy reasons.

jade quarry
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Ok the fix was to uninstall WeMod and do a fresh Wand Install (Wand for some reason decided to just launch Wemod when I installed Wand)

reef edge
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ok fixed