#Still not getting help

1 messages · Page 1 of 1 (latest)

storm bridge
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I asked for help logging in. I asked on the support page. And just got an automated reply acknowledging the gripe. Then I came here asking for help.
“I can’t log in. Tried password recovery, but it says my email doesn’t exist? I’ve tried the support link, and just receive an automated “we gotcha” email. I just got charged another $70 for a service I can’t use. This is getting frustrating.”

Trying to get help again. Trying for anything resembling a human being to help me get into my account. What I got was another automated replay saying I need to talk yo someone else for billing questions.

I JUST WANT ACCESS TO MY ACCOUNT.
CAN SOMEONE PLEASE HELP ME.

limber spoke
# storm bridge I asked for help logging in. I asked on the support page. And just got an au...

@storm bridge Unfortunately, we’re unable to share personal account details over Discord. A member of the billing team will assist you as soon as they're available.

In the meantime, if you remember your old username and password, try performing a clean reinstall of Wand we’ve just released an update that includes a bugfix for login issues. Be sure to completely remove any old WeMod/Wand folders during the reinstall steps i'll provide again to prevent any potential conflicts.

rain portalBOT
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Trouble Logging In

Having trouble logging in? Try these steps:

Quick fixes:

Still not working? Do a clean reinstall:

  1. Uninstall Wand
  2. Delete these folders:
  • C:\Users\Your_Name\AppData\Local\Wand
  • C:\Users\Your_Name\AppData\Roaming\Wand
  1. Restart your PC
  2. Download fresh from https://wand.com/download

For account-specific issues, email support@wand.com – we can't handle those through Discord for privacy reasons.

storm bridge
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Trying this now

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Thank you

storm bridge