#Switch from WeMod to Wand didn't go well.

1 messages · Page 1 of 1 (latest)

drowsy hedge
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When I tried to access WeMod I discovered it has changed to Wand. I tried making an account and it said my e-mail was already registered, so I tried my WeMod username and password. An error said current password is incorrect. ok, then let's try change password. Got the reset e-mail and tried a new one. It had a box that had my user name, e-mail address and a password filled with dots. Under that a button to proceed or something, can't remember what it actually said. There was also a box that had a line that had dots like in the login's box for I assume was the password they were useing for a temp password, an area below that said New Password. So I entered a new password and hit enter. red letters saying "current password incorrect" ????? Okaayy? ayo Let's try this again, and again.. , and again??. Same results every time. went to support and couldn't find a way to chat with them, so as a last resort came here to try and get some insight. Please?😩

wraith cargoBOT
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Trouble Logging In

Having trouble logging in? Try these steps:

Quick fixes:

Still not working? Do a clean reinstall:

  1. Uninstall Wand
  2. Delete these folders:
  • C:\Users\Your_Name\AppData\Local\Wand
  • C:\Users\Your_Name\AppData\Roaming\Wand
  1. Restart your PC
  2. Download fresh from https://wand.com/download

For account-specific issues, email support@wand.com – we can't handle those through Discord for privacy reasons.

steel harbor
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@drowsy hedge With the reinstalling steps look for any wemod folders laying around as well, You do not need to create a new account if you had one previously on our old name wemod.

drowsy hedge
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ok. So I should delete the WeMod folder AND the Wand folder AND those AppData folders on the Wand app I just installed?

steel harbor
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Yes, Just to be safe and we can make sure we are receiving a proper clean reinstall.

drowsy hedge
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ok. Umm, This may take a while, wife just said she wants something soo...

steel harbor
drowsy hedge
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I am Baacckk... Patrick I have deleted and re downloaded Wand and just deleted WeMod totally. restarted Wand and entered my old WeMod credentials and got the username / password incorrect error. I then clicked on the forgot password, got the reset email and now have a RESET PASSWORD page. it has a bar with dots on it and a bar that says Confirm new password on it. I assume the bar with the dots is a temp password so I just need to type the new password in and hit the reset button. correct?

steel harbor
drowsy hedge
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that's the one.

steel harbor
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Yeah so that is your old password that you had saved through the browser, You can use that one or just re-enter the new password on both lines.

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Once that's done, give the system a minute to register the change, then try signing in using either your username or email.

drowsy hedge
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That may be what was going wrong before. I wasn't putting the new password into the top bar with the dots and just putting in the new password on the bottom bar only. Let's see what happens.

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success!!!

steel harbor
drowsy hedge
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Now all I have to do is get Windows to remember it for me. I have a terrible memory.