Unable to log in

[tawdry lichen]

I am trying to log in through the app, but its constantly saying that my username + password are incorrect, but they arent

I reset my password, use that EXACT password + email, making sure to make zero typos, but its still "Incorrect"

I have tried letting it through the fire wall (Wemod doent even appear as an option to let through)

I have reset my password multiples times

but nothing is working

[gaunt tulip]

Reinstall

1. Use Add or Remove Programs or Control Panel to uninstall WeMod.
2. Find and delete these folders:
   -C:\Users\Your_Name\AppData\Local\WeMod
   -C:\Users\Your_Name\AppData\Roaming\WeMod
3. Restart your PC.
4. Reinstall WeMod by downloading from: https://api.wemod.com/client/download

[tawdry lichen]

1. searched everywhere for both folders, neither existed,
2. followed steps 3 + 4 and still getting the same issue

[cloud yarrow]

Are you using any form of VPNs on your computer?

[tawdry lichen]

No

[azure sage]

Are you reinstalling it from our installer provided, Make sure you are not skipping any steps. You can also try signing in through username or email.

[azure sage]

You likely have the folders hidden, You will need to select show all folders

[azure sage]

@solar fulcrum Please create your own #1223700275001561129 ticket, thanks.

[tawdry lichen]

clicked show hidden folders, they still dont appear

[tawdry lichen]

and I'm using the link

[azure sage]

Hey @tawdry lichen We have updated our installer, can you try again and use this link instead https://wand.com/download

[tawdry lichen]

it worked

finally

yay