#Unable to log in.

1 messages · Page 1 of 1 (latest)

round moon
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I can log in through the web page, but the app says my username and password are incorrect. I even changed my password and I'm getting the same result. I pay for this app. Someone please help me.

quaint grail
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Hey @round moon Are you using your email or username to sign in.

round moon
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I've tried both

quaint grail
# round moon I've tried both

Everything is loading fine on my end. I’d recommend double checking that you’ve entered the correct details. If you’re still having issues, please email us at support@wemod.com and we’ll help you from there.

round moon
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Ok, well, I verified my details before I contacted you. And I can log into the webpage with no problems, but the app still says incorrect username/password.

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Guess I'm going to email.

round moon
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Ok, so while I'm waiting on support to answer my email, I have changed my password, used the new password to log into the website with no issues, uninstalled and reinstalled Wemod, and I can log into the website with no probnlems at all, but the app just says username/password incorrect. I have verified that I am using the correct details, and the incorrect username/password still comes up in the app. I even checked to make sure my payment went through, and it did, at the end of September. I even checked my firewall to make sure it wasn't blocking anything. Still nothing changing.