invoice request | Wand (WeMod) | Page 1

dense pasture Oct 2, 2025, 5:56 PM

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Hello,
I requested an invoice from support, but the person refunded my subscription instead of simply sending me the invoice. 😭

simple cove Oct 2, 2025, 5:58 PM

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Hey @dense pasture Can you confirm your wemod username please

dense pasture Oct 2, 2025, 5:58 PM

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also Cybsurfnet

simple cove Oct 2, 2025, 6:01 PM

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We’ll work on fixing this as soon as possible. I’ve notified the team and we’re actively investigating the issue. We’re very sorry for the inconvenience and will reinstate your Pro subscription as soon as we can.

dense pasture Oct 2, 2025, 6:03 PM

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Afterwards I will just need the invoice that corresponds to the refund and then I will reorder but I will also need the new invoice because I do not receive them by email after payment.

simple cove Oct 2, 2025, 6:06 PM

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dense pasture Afterwards I will just need the invoice that corresponds to the refund and then ...

We’ll make sure you receive all the correct documents regarding your accidental refund and yearly plan. We’re truly sorry for this experience and appreciate your patience while we resolve it.

#invoice request