Problems during installation

[plucky lily]

Problems during installation

I always get the following error message during installation
I have already deleted the Appdata/wemod folder and also downloaded the installation file without antivirus software.

[mental mirage]

Hello! May I know if your antivirus is enabled?

[plucky lily]

I tried it with both variants, switched on and off, both didn't help

[mental mirage]

It seems Discord might be interfering with the installation. Please fully close Discord by going to Task Manager and ending the Discord task before trying to reinstall WeMod. If the issue persists, please follow these steps:

Uninstall Discord:

1. Go to the Control Panel and uninstall Discord.
2. After uninstalling, check for any remaining Discord-related files on your PC and delete them.
3. Remove Discord from the AppData directory and check the Temp folder for any Squirrel files.

Uninstall WeMod:
1.2Go to the Control Panel and uninstall WeMod.
2. Look for any leftover WeMod-related files on your PC, including in the AppData directory and the Temp folder.
**
Adjust Windows Defender:**

1. Delete any files that were previously excluded in Windows 2. Defender.
   Temporarily disable Real-time Protection in Windows Defender.

Restart Your PC:

1. Restart your computer.

Reinstall WeMod:

1. Download the WeMod offline installer from this link.
2. Run the installer as an administrator to ensure it has the necessary permissions.

After completing these steps, try reinstalling the WeMod app. Let me know how it goes!

[plucky lily]

I've now tested it and unfortunately this didn't work either.

[mental mirage]

Could you provide us the information under OPEN SETUP LOG?

[plucky lily]

sure

[mental mirage]

Thank you. Since you already tried uninstalling discord, the next step is to ensure that the wemod app is not running on your background. Kindly go to Task Manager then search for wemod>End task.

Once done, remove any WeMod-related files from your PC. Also, delete WeMod from the AppData directory and Squirrel from the temp folder. Then, restart your computer and attempt to reinstall.

Download and install the WeMod offline installer: https://api.wemod.com/client/download

Then try running the installer as an administrator to give it the necessary permissions. See if it helps.

[plucky lily]

I did that too, but it still doesn't work.
I don't have a Wemod key because this is the first time I've installed it.
I always delete the squirrel, but it gets recreated.

[mental mirage]

Gotcha. May I know if you are using a handheld console?

[plucky lily]

nope win11 Desktop

[mental mirage]

Do you have any pending windows update or drivers update? If so, we suggest you to update those softwares and check if issue persists.

[plucky lily]

i try

i have now a new warning
Get an app to open this Wemod link

[mental mirage]

May I know if the new error message appears when you update your windows?

[plucky lily]

No, after an Nvidia update.
After that, I uninstalled Discord again and deleted all data.

[mental mirage]

How about reinstalling wemod app? Have you also tried that?

[plucky lily]

I have never installed WeMod before.

[mental mirage]

Oh sorry for the confusion. What I mean is installing the wemod app using the link I provided earlier.

[plucky lily]

Yes, I tried that too.

[mental mirage]

Hmmm strange, may I know what Antivirus you're currently using?

[plucky lily]

Avast But its deaktivated for Downloading an installing

[mental mirage]

I see. Could you also disable your windows defender, restart your PC, then install the app again?

[plucky lily]

I've already tried that too, and it didn't work.