Support request: hotkey troubleshoot

[kindred crystal]

support request: hotkey troubleshoot

• using numpad for hotkeys: yes
• verified numlock is on: yes
• reviewed game platform notes: yes
• title name: idle slayer
• game platform: steam
• correlation id: steam:1353300
• trainer id: 37239
• trainer awaiting update: false
• trainer awaiting testing: false
• app version: 11.0.2
• game version: 1753483920
• game is installed: true
• game version is supported: true
• os version: 10.0.19045
• os architecture: x64
• locale: pl-pl
• free memory: 7687892992
• total memory: 12882886656
• antivirus products: windows defender

[glad dune]

We totally understand your concern. May I know if you tried reinstalling wemod app?

[kindred crystal]

I'll try

[glad dune]

Take your time!

[kindred crystal]

It didnt work

[kindred crystal]

It didnt work its probably becouse when i dowload the slayer idle it says that its internet conection not apllication

[glad dune]

Could you provide us a screenshot of the error message you're getting?

[kindred crystal]

Theres no error message its just opens the game and when i clicj buttons that are supposed to work dont work and when i click windows theres not even wemod window its closes wemod and opens game bassicly and mods dont work

[glad dune]

Could you provide us a recording of the issue you're experiencing?

[kindred crystal]

It keeps turning off after couple of seconds no matter if i press smth or not

[glad dune]

Thank you for sending us the recording!

Have you tried launching the game initially and waiting until you can freely navigate within the game world before opening the mods by clicking PLAY on the WeMod app? If that doesn’t work, try launching the game first, and once you are on the main menu, open the mods by clicking PLAY again.

[kindred crystal]

Okey

[kindred crystal]

It didnt work wemod still closed

[trim shard]

1.Use Add or Remove Programs or Control Panel to uninstall WeMod.
2.Find and delete these folders:
-C:\Users\Your_Name\AppData\Local\WeMod
-C:\Users\Your_Name\AppData\Roaming\WeMod
3.Restart your PC.
4.Reinstall WeMod by downloading from: https://api.wemod.com/client/download

It's possible that your antivirus software is causing interference. Try whitelisting or adding exceptions for the following folders:
- C:\Users\%USERNAME%\AppData\Local\WeMod

• C:\Users\%USERNAME%\AppData\Roaming\WeMod

[kindred crystal]

First one didnt work then for second one i turned off antyvirus still didnt work

[kindred crystal]

@fair gulch @glad dune

[glad dune]

Just to confirm, the main issue you’re experiencing is that the WeMod app closes whenever you enable mods — is that correct?

[kindred crystal]

Yes