Game Crash Cubic Odyssey

[leaden turtle]

Support request: game crash troubleshoot

Reviewed game instructions: yes
Game crashes when: game launch with wemod
Completed basic troubleshooting: yes
Completed advanced troubleshooting: yes
Reviewed game platform notes: yes

Title Name: Cubic Odyssey
Game Platform: steam
Correlation ID: steam:3400000
Trainer ID: 44112
Trainer awaiting update: false
Trainer awaiting testing: false
App version: 10.24.1
Game version: 1753683083
Game is installed: true
Game version is supported: true
OS version: 10.0.26100
OS architecture: x64
Locale: de-DE
Free memory: 59195502592
Total memory: 68638584832
Antivirus products: Windows Defender
Hello
when i hit Play i get one of two errors:
1 - fatal error: cant load cube textures
2 - fatal error: system ran out of video memory
in some rare cases it works
it must be your software because without it the Game works perfectly.

Game Crash Cubic Odyssey

[boreal gull]

It's possible that your antivirus software is causing interference. Try whitelisting or adding exceptions for the following folders:
- C:\Users\%USERNAME%\AppData\Local\WeMod

• C:\Users\%USERNAME%\AppData\Roaming\WeMod

[leaden turtle]

Well i have no antivirus software other than windows defender and i dont know where to insert exceptions or whitelisting

[sand niche]

Hi! To whitelist an application or file in Windows Defender, navigate to Windows Security, then Virus & threat protection, then Manage settings, and finally, add or remove exclusions. From there, you can choose to exclude specific files, folders, file types, or processes.

[leaden turtle]

Ok i added the two folders and after a restart nothing changed still getting the error message

[sand niche]

I see. Thanks for letting us know!

[leaden turtle]

Yes as i said

[sand niche]

Could you disable the Enable New WeMod Overlay via settings>Customization and check if issue persists?

[leaden turtle]

Okay, that seems to be it. Thank you very much for your help.